First, I want to clarify that the reason I'm writing this review is that they don't start shipping within the agreed timeframe. After you've worked with them for a while, they'll slowly start changing your original 8-15 day delivery time ("they claim it's the fastest") to 25-35 days (or even longer, or because the time is so long, items often get lost in transit, forcing you to refund customers, but they won't). They'll constantly change the shipping methods and speeds you paid for, and you can't do anything about it because they're still using the "so-called shipping methods" you paid for. Then, you'll receive a lot of customer inquiries about why their orders haven't been delivered, leading to negative reviews on platforms like your store that can't be hidden or fixed. They'll try every means to avoid refunding you, such as for orders canceled immediately after placing them, damaged goods, etc. They start off well, getting you to use their app, but then you'll encounter all these problems.

CJdropshipping has been an important partner for our business, and our experience has been overwhelmingly positive thanks to our personal agent, Wendy. She is always responsive, consistently kind, and incredibly reliable. No matter the issue, Wendy communicates clearly, follows up quickly, and genuinely cares about helping. I truly hope to keep Wendy as my agent long-term (forever, if possible) — she is a huge asset to CJ and a big reason we continue using the platform. From a platform perspective, there are still a few areas that could improve over time. More frequently updated inventory availability would be very helpful, and a faster dispute resolution process would greatly improve the overall experience. That said, having a strong and dependable agent like Wendy makes navigating these challenges much easier. Overall, a solid platform with outstanding agent support.

CJdropshipping offers amazing service with great product sourcing. The support has been excellent, and agent Hugo has been the most helpful I’ve encountered in this space so far. I’m genuinely grateful for the assistance, because this kind of support can really smoothen your entire e-commerce journey.

Ricky was fantastic! Without even asking he noticed I was selling a lot of a particular product so applied for a shipping discount for me. Wonderful customer service. He is now helping me with another issue but he'll deserve another review for that so watch this space!

My experience with CJ has been excellent so far, thanks largely to my agent Vicky Zhan. She’s incredibly helpful, responsive, proactive, and always resolves my inquiries promptly. I truly appreciate all that she has done for me, and I highly recommend CJ!

Great experience with CJ Dropshipping! The customer support is outstanding—fast, professional, and very helpful. My agent was patient, friendly, and took the time to explain everything clearly, which made the whole process stress-free. Issues were resolved quickly and communication was excellent throughout. I highly recommend CJ Dropshipping to anyone looking for reliable service and strong support in e-commerce.

Great experience working with Bonnie Gu. Very friendly, Patient and understanding. Amazing problem solving skills. Thank you Bonnie Gu for your support. Highly recommeded service to anyone.

I just started my journey here in drop shipping after finding this app, while I've started I've been getting nothing but support within this app from amazing online assistance. For example, Arina Dong helped me sync all my products and taught me what the issue was! She was very quick to help me, this app has been amazing so far on helping me start my drop shipping business!

CJ Dropshipping has the best customer service, Angel provided me with excellent and immediate support to address my shipping needs. As a new company in e-commerce with dropshipping needs, I would highly recommend CJ Dropshipping and hope you will have the opportunity to work with Angel who provided me with excellent customer service and immediate responses!

Excellent support – special thanks to Ken Yang! I had a concern about an order appearing as cancelled and then fulfilled in Shopify. Ken Yang from the CJ Dropshipping support team quickly checked everything, explained the automation process clearly, and reassured me that there was no issue at all. His responses were fast, professional, and very patient. Thanks to Ken Yang, I now fully understand how CJ and Shopify fulfillment works together. Great support experience and highly recommended. Thank you, Ken Yang!

Ich bin sehr zufrieden mit dem CJ Kundensupport. Angel hat mich hervorragend unterstützt, alles verständlich erklärt und mein Problem schnell gelöst. So wünscht man sich Support!

"I’ve been using CJdropshipping for a while now, and I have to say, their service is outstanding! The product quality is consistently excellent, and shipping is surprisingly fast. The customer support team is super helpful and responsive, always ready to guide me whenever I have questions. As a seller, I feel confident partnering with them. Highly recommend CJdropshipping to anyone looking for a reliable dropshipping platform! – Yuci"

There are just too many problems. The product page shows it's in stock, but after placing the order, it shows as out of stock? And then they want me to pay a huge "adjustment fee," severely impacting the product's profit margin. It's absolutely terrible.

Paradise zhong is a lifesaver for busy entrepreneurs like me. quickly suggests product ideas, optimizes my store listings even helps troubleshoot integrations with cj drop shipping . Super intuitive, saves hours of manual work, and boosts efficiency right from setup. Highly recommend for anyone scaling an online store!

I had an amazing experience and my issue was resolved very quickly and within quick timeframe. Thankyou so much for your support. Cara Zheng did amazing job to resolve my issue. There were multiple issues with order synchronisation due to some techincasl faults Cara Zheng and Connie Jin did amazing Job to resolve it

I’ve had a great experience working with Billy Shi at CJdropshipping! He was responsive, professional, and truly helpful throughout the entire process. Every question I had was answered quickly and clearly. Billy made sure my orders went smoothly, and I’m very grateful for his support. Highly recommend his service — thank you Billy!

I’ve had an amazing experience working with Connie at CJDropshipping! She is incredibly responsive and fast at resolving all kinds of issues, from order delays to special requests. Her professionalism and proactive approach make my business run much smoother. I am truly grateful for her constant support and highly recommend her service to anyone looking for a reliable agent. Thank you, Connie

Angel from CJdropshipping has been extremely helpful throughout my sourcing process. They responded quickly, explained everything clearly, and made sure I understood my options at each step. As someone setting up a new store, their support really made things smoother and gave me confidence moving forward. Great service and very professional, highly recommend working with Angel.

I’ve had a great experience with CJdropshipping. The platform is reliable, product quality is good, and shipping is well organized. My personal agent Yuchi is amazing — very professional, fast to respond, and always helpful with order issues and product sourcing. Having Yuchi as my agent made everything much easier. Highly recommended!

Great customer support, very responsive and professional. My issue was resolved quickly. Thank you, Angel for your support and assistance.