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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,921)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

belvselplus

Mar 12, 2025  on Shopify

Outstanding service! Quick, Professional, and super friendly. Will definitively return. Thanks to Connie JIN

Dreamy Twinkle

Mar 12, 2025  on Shopify

I’ve always had positive experiences with customer service at CJ, as they’re quick to answer any questions and always ready to help. But today, I had the pleasure of working with Angel Li, and I have to say, she went above and beyond. This is the first time I’ve had an agent ask for screenshots to better understand my issue, and she really dedicated herself to resolving it. It’s staff like her that truly make a company great. I’m impressed with her professionalism and attention to detail!

Shopifast

Mar 11, 2025  on Shopify

Ottima esperienza, l'assistente Bonnie è stato molto efficiente e competente nel spiegarmi tutto quello che gli chiedevo. Spero di essere seguito ancora da lui perché mi sono trovato molto bene

Loki Wild Paws

Mar 10, 2025  on Shopify

This is my first time using this drop shipping business and was kind of confused about the process, and what should my next steps be, but Roxane helped me, guiding me thru, and I was finally able to fulfill my first order!! Thank you Roxane!!

Milo

Mar 10, 2025  on Shopify

Eine sehr netter Mitarbeiter oder Mitarbeiterin. Hat meine Fragen zügig beantwortet hat mir meine Produkte alle rausgesucht. und war super höflich kann ich nur weiterempfehlen

Drip'N Jewelz

Mar 08, 2025  on Shopify

Billy is an exceptional CJdropshipping agent! He communicated effectively and ensured that all my concerns were addressed promptly. I was having an issue, and he went above and beyond to help me resolve it quickly and efficiently. His professionalism and dedication to customer satisfaction truly stand out. I highly recommend Billy for anyone looking for outstanding service and support. Keep up the great work!

Ryfil

Mar 07, 2025  on Shopify

Very responsive and professional. CJ representative, Bonnie Gu, was super efficient in identifying and resolving my issues.

NEXTREND

Mar 07, 2025  on Shopify

⭐⭐⭐⭐⭐ Exceptional Service from Bonnie at CJ Dropshipping! I've been using CJ Dropshipping for a while now, and I have to say that Bonnie has been an absolute game-changer for my business. She is incredibly helpful, responsive, and always goes the extra mile to ensure everything runs smoothly. Whether it's finding the right products, handling order issues, or just providing top-notch support, Bonnie is always there to assist with a positive attitude. Her professionalism and dedication make the entire dropshipping process so much easier and stress-free. I truly appreciate her efforts and highly recommend CJ Dropshipping—especially if you get the chance to work with Bonnie! Thank you, Bonnie, for your outstanding support!

Romina Charme

Mar 07, 2025  on Shopify

Je donne 5 Étoile à un agent de cjdropshipping nommé (Bean) car il m'a bien aidé et surtout patient et disponible.

Dynamite Gear Ltd

Mar 06, 2025  on Shopify

WIlla Chen is actually supports sellers. Very disappointing working with CJ. I put effort and they are asking me for similar items not same shows in ad.

Hydrava

Mar 06, 2025  on Shopify

I can't recommend Sabrina highly enough! She has been an absolute game-changer for my business. From day one, she has provided top-notch support, quick responses, and expert guidance. Sabrina goes above and beyond to ensure my orders are processed smoothly, sourcing high-quality products at great prices and keeping me updated every step of the way. Her attention to detail and dedication to customer satisfaction are truly unmatched. If you're looking for a reliable and professional agent, look no further than Sabrina Liu. She is hands down the best in the business!

Tenora AUTOGRIP

Mar 05, 2025  on Shopify

Arina Dong is very good to work with. Solved my problem on editing and updating products within minutes. She was incredibly helpful in assisting me with updating and editing my product order, and her clear explanations made the entire process smooth and stress-free. Very good customer service!

Strenox

Mar 05, 2025  on Shopify

Just started using the app, cannot have a lot of judgement, but so far everything is going very well. Unfortunately, already bumped into some issues from my store's side, but the support team is very helpful. Connie was with me since the beginning of my request and helped me along the way.

SheIsBeauty

Mar 05, 2025  on Shopify

Couldn't be happier with their service. Even when an Order happens to be shipped later than expected, they're always online and ready to find a solution within minutes. Ken & Kristy have been very helpful showing me how to order bigger amounts of stock & keeping me updated!

OPALENCIA

Mar 05, 2025  on Shopify

I have just started on CJdropshipping and the service is really excellent. The agents are pleasant and polite and that's a pleasure. I hope I'll be happy in the future and that they'll be able to find me better prices. I'd definitely recommend it!

chubbytail

Mar 03, 2025  on Shopify

Thanks to the customer service connie, who was very patient to help me solve the problem, polite and quick to reply. I hope I meet him every time.

Zerkor

Mar 03, 2025  on Shopify

April is amazing at customer service! She quickly resolved my issues and answered all my questions with patience and professionalism. Her friendly attitude and willingness to go the extra mile made my experience even better. I truly appreciate her help!

The One Store

Mar 03, 2025  on Shopify

Angel was awesome. Her customer service skills was straight to the point. Helps.me alot as a Ecommerce store owner.

Adorable Dog & Co

Mar 01, 2025  on Shopify

Gildan, Alex, and Timothy Zan have supported me a lot. The shipping costs are reasonable, and I'm quite satisfied with the service.

Bely Store

Mar 01, 2025  on Shopify

This app is the best then they have a great team who can help you with any issues for myself Luria Xie is the one who always help me when I misunderstood something I recommend this app

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