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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,671)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Indus Paris

Dec 18, 2024  on Shopify

I aboslutely love their service. Ken helped me for a query and found me a solution within 5minutes (and i am not even exaggerating). He was really quick in resolving my problem. I would totally recommend.

OrthoMedica

Dec 18, 2024  on Shopify

I am extremely satisfied with the service provided by Kristy. She was very professional, friendly, and always responsive to my questions. Kristy went above and beyond to make sure everything was handled perfectly, and I truly appreciate her efforts. I highly recommend her service to anyone looking for reliability and excellent customer care. Thank you, Kristy, for your outstanding support!

Emlyne

Dec 17, 2024  on Shopify

Excellent service de la part de Jolie ,je tiens a la félicité pour son professionalisme et sa patience

Empressive Luxe

Dec 17, 2024  on Shopify

If you plan to use CJ to dropship on Tik Tok Shop, DON'T! After spending thousands of dollars on failed orders to my customers. Between bad quality items and packages not delivered or delivered too late, I have lost hundreds of dollars due to Tik Tok Shop policies and all thanks to CJ Dropshipping. I decided to contact support for reimbursement of lost orders and orders that did not ship within the delivery time described. I paid high shipping costs to get my packages delivered to customers within 6-11 business days and orders were being delivered 13-14 business days (19-20 days total) past said shipping times resulting in me losing hundreds of dollars because customers cancelled orders after waiting for so long. And terrible customer services for packages that were not delivered CJ has blocked my account after me disputing with Paypal for them not reimbursing me for my loss. I also had a dispute with CJ that was not completed from a previous order because they kept stretching it out for weeks while I waited for my refund. They blocked my account before giving me a refund for the package that was not delivered. I spent over $70 for it to be shipped and provided them the documentation they requested. They are extremely unprofessional, and everyone should know the risks they are taking when working with this company. I will never recommend, not even to my worst enemy.

HerAscend

Dec 17, 2024  on Shopify

Very reliable app with great and fast support. Service Angel helped me out a lot with any question that I had!

Rebirz

Dec 17, 2024  on Shopify

Support is super responsive and quick. Especially, I’d like to mention Leah, who is super helpful and attentive.

Natural Sleep

Dec 17, 2024  on Shopify

Zoey Zheng is extremely useful and efficient. I do appreciate this quality of service for our shop https://naturalsleep.shop We hope that delivery will happen as fast and efficient as the support is available. Thank you all for your efforts!

SAY SKIN

Dec 16, 2024  on Shopify

Sveta has been amazingly helpful and always quick to respond. Any concerns I have with orders have always been fixed! Jolee has also been amazing and has always helped us even with the most complex of issues. She works really hard and is already ready to support and advise. She works around the clock and no issue is too big or too small for her. We are very grateful for her and all her knowledge.

StretchyGuys Store

Dec 16, 2024  on Shopify

Great platform for sourcing and shipping products. Thanks you Stacey and Kibree for being so helpful

Jumbo

Dec 16, 2024  on Shopify

Good service. Excellent Grace. She is nice and helpful to me. This app is much better than sourcinbox. I'd like to give 5 stars praising her service.

EVE my EARTH

Dec 16, 2024  on Shopify

I was assisted by Connie Jin today and she was very fast to respond and help me with my issue. so i give her 5 stars.

MyRampMate

Dec 15, 2024  on Shopify

This is a Great and reliable way to ship my orders for my Shopify store. The Customer service is excellent as Doki Huang helped me figure out any issues. Overall great service and app!

HappierBod

Dec 13, 2024  on Shopify

Very easy and helpful. My agent Angel is really helpful and solved all my problems with speed and ease!

Kickstart Music

Dec 13, 2024  on Shopify

CJ is much more professional and adapted to the regulations of the EU market than most of the other suppliers I have worked with. The support is very fast and very helpful. Thank you "Sini liu" and "Jolie" for helping and solving some problems we had. I totally recommend!

Elementik

Dec 12, 2024  on Shopify

I recommend this app. Within seconds I got help with my problem I with the ordering process. AGNES was absolutly qualified to solve my fault within no time. I'm happy that this app and the support, in this case AGNES, is so relieable.

Madame Miroir

Dec 12, 2024  on Shopify

I totally recommend CJ dropshipping ! It's easy to understand, you can source your products if you don't find them and the sourcing are very accurate, the agents are kind, fast and very helpful. My personal agent Connie helped me a lot !

HeatFlow

Dec 12, 2024  on Shopify

Amazing Help by Kaycee Chen all the time. She is always helping me with any problem I ever encounter. Awesome service 10/10

Update Avenue

Dec 12, 2024  on Shopify

CJ has been an incredible support system for my business. Their team is always active, responsive, and ready to assist whenever I need help. They provide valuable insights and solutions that have helped me grow and manage my brand more effectively. I truly appreciate their dedication and look forward to continuing our partnership!

Shara

Dec 11, 2024  on Shopify

I had a small problem creating a combo with my products, as I don't have much experience with this site I asked for help from support, a very kind lady named Angel Li helped me and thanked me for her help, I am really satisfied, she helped me very well with a lot of patience and above all very quickly. I give it a rating of 1000 out of 10.

Home Curiosity

Dec 11, 2024  on Shopify

Angel li helped me very good by clearing up some questions I had about taxes. Very helpfull and fast replies.

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