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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,921)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

StayLip

Feb 08, 2025  on Shopify

My agent, Arina Dong, helped to figure out many questions I had when I first joined the platform to make sure everything was right and pricing was correct. Also helped me to sync my store and see all orders. Thank you!

Opulent Empire

Feb 08, 2025  on Shopify

This review is about my agent, April Wang. April has been incredibly reliable and responsive, always handling my inquiries efficiently and with great attention to detail. She will always suggest recommendations or alternatives products if the original ones are out of stock. I’ve been working with them for over a year, and their service has consistently exceeded my expectations.

My Tristan

Feb 07, 2025  on Shopify

Aaron Lee was very helpful to my issues and gave me advise that really helped me a lot. Thank you very much!

Stylishly

Feb 06, 2025  on Shopify

I needed some help with the order. Representative name Angel helped resolve the issue and answered questions I had.

Madzeri

Feb 06, 2025  on Shopify

Alan was very help when it has to guide me with step-by-step tutorial on how to submit my 1st order. Thank you Alan for your kindness, help and support :)

ProRelieve-MX

Feb 05, 2025  on Shopify

I've been Working with CJ for almost 2 years and I've had great experience. Especially Talisa was really helpful to solve any issues we have, even in case if she was not sure about the issue, she would solve it internally with her team and come back to us with a solution within short time. Also she helped me get best lowest prices for the products and for branded packaging. Thank you, Talisa and CJ team!

TigerBrandsGlobal

Feb 05, 2025  on Shopify

I just have to say – Doki is an amazing agent! Even during the Spring Festival, when almost everything in China shuts down, she still did her best to reply whenever she could. Not once has she ever told me ‘no’ to a request. If something seemed difficult, she always found a way to make it work. What I love about working with her is that she doesn’t just do her job – she thinks ahead, looks for better solutions, and genuinely cares. You can tell she’s a good person – honest, smart, and always eager to learn and grow. At the end of the day, in eCommerce, your agent is one of the most important things. There are always challenges, always unexpected situations, and having someone like Doki who actually cares about your success and puts in the effort makes all the difference. CJ Dropshipping as a platform is already great, especially for dropshippers, but honestly? The real cherry on top is having an agent like Doki. Highly recommended! ⭐⭐⭐⭐⭐

Bly's Journey

Feb 04, 2025  on Shopify

April has been awesome every time I had issues or questions, she is helpful and patient with me. After using the app for over 1 year now, there are a few updates I would like to see to streamline some of the functions.

EMPORIUM CONNECTION

Feb 04, 2025  on Shopify

So far I have nothing to complain about, the support staff are very attentive, and I am very grateful to Agnes who was very kind in informing me about what I needed.

Ovalo

Feb 03, 2025  on Shopify

This review is about my agent, Kristy, not about the CJ app. Kristy is very responsible and efficient. My queries and issues are always attended to quickly and well.

SKIMONY

Feb 03, 2025  on Shopify

du erhälst schnelle und klare Hilfe, es wird dir sofort geholfen und ist ein richtig guter Support!

MOTIVAP

Feb 02, 2025  on Shopify

Service au top un grand merci a Jolie et Angel qui ont étaient à l'écoute et très professionnels je recommande à 100%. Merci à vous les filles

sive products

Feb 02, 2025  on Shopify

CJdropshipping is a really good supplier, they are so helpful each time i need help on how to work around the website. Arina Dong was really lovely and id like to thank her so much.

Petrona's Boutique

Feb 02, 2025  on Shopify

I would definitely recommend this app to friends and family. I had the pleasure of texting with Bonnie about the issues I was having ,and with quick response from Bonnie really easy my anxiety to relax my issues are been taking care of thank you again Bonnie

speclear

Feb 02, 2025  on Shopify

Connie's customer service is amazing! she did an amazing job answering my queries and offered great communication!

Lurosa

Feb 01, 2025  on Shopify

I'm working together with Aron Lee. I could not be happier with my assistent to work with. I can really recommend CJ to start your online business.

FIFI LONDON

Feb 01, 2025  on Shopify

I just wanted to take a moment to express my heartfelt thanks to Rebecca for their incredible support during a challenging time. Their guidance and expertise were instrumental in helping me resolve a critical issue with my drop shipping business. Thanks to their expert advice, I was able to fix the problem and get my business back on track. I'm thrilled with the outcome and grateful for their help. Rebecca truly went above and beyond to ensure my success, and I couldn't be more thankful.

stips1212

Feb 01, 2025  on Shopify

He offers outstanding assistance and is very friendly. He is always willing to help with any questions and does so in a professional and polite manner. His support is truly appreciated."

INFINITE ESSENTIALS

Feb 01, 2025  on Shopify

If I could give a 10 star I would for Angel on CJ drop shipping review site. Angel's patience and guidance helping me with my first order was amazing. The best customer service I've had in a very long time. I hope Angel is available if I have any future questions. I really appreciated it beyond measure.

Liliandlico

Feb 01, 2025  on Shopify

Thanks to Billy's exceptional support, my issue was resolved quickly, and I felt valued as a customer. It's rare to encounter customer service agents who are as dedicated and helpful as Billy. I highly recommend CJ Dropshipping, and specifically Billy, to anyone in need of reliable and efficient service. Keep up the great work, Billy! You’re a true asset to the CJ Dropshipping team.

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