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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (1,978)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Koala Bands

Jun 09, 2025  on Shopify

They are the best platform for beginners, tutorial videos and customers support. Luna Zhao is very attentive.

Flappy Bird Toys

Jun 09, 2025  on Shopify

Hugo helped my everytime with anything i needed to solve. He responce really fast. App over all works pretty good.. Thank you

LifeHub

Jun 09, 2025  on Shopify

I had a great experience with the CJ team! The support agent who helped me (Max Chen) was very responsive and solved my issue quickly by splitting my order and removing a product I didn’t need. Excellent communication and fast service — highly appreciated!

Liorax

Jun 09, 2025  on Shopify

Had a very nice experience with CJDropshipping. Luna Zhao helped us get better deals with the products. She is very friendly and helpful with amazing service. Would definitely recommend this platform!

Bennii

Jun 08, 2025  on Shopify

Great service and my account manager Max has been absolutely amazing. He's really helped the business and has been incredibly diligent with his work.

Evercore

Jun 06, 2025  on Shopify

well i'm writing this review for the sake of Willa Chen the agent, Unbelievable Help, she can get you literally out of big problems concerning your supplies of orders . if you just starting dropshipping or even an expert this woman will make your job goes Fine As Wine!

EDEN

Jun 06, 2025  on Shopify

Alley is the best! Her customer service is top-notch — she’s kind, patient, and always goes above and beyond to make sure my concerns are resolved quickly and smoothly. Every time I’ve needed help, she’s been incredibly responsive, thorough, and genuinely cares about making things right. Thank you, Alley!

Mamalona Posters

Jun 06, 2025  on Shopify

I've had a great experience with CJdropshipping so far. The platform is simple to use and makes order fulfillment smooth and efficient. A special shoutout to our agent, Hugo, who is quick to respond and incredibly helpful.

도도한스

Jun 05, 2025  on Shopify

이앱은 최고입니다. 앱은 초보자를 위해 에이전트를 붙여주고 그들은 친절히 모든질문에 답해줍니다. 저는 휴고가 도와주었는데 그는 너무 친절했어요, 덕분에 무사히 오픈을 앞두고있어요, 늦어지는 공급업체에게 답변을 직접받아주고 제가원하는 맞춤형포장을 해주기위해 엄청난 노력을 해주었어요. 저는 그의 노고에 경의를 표합니다.

Lofani

Jun 05, 2025  on Shopify

Had great experience especially with the support. Paradise Zhong is one of the best Support Agents ive met and he helps me solve every single problem until now!

HEMO GALLERY

Jun 05, 2025  on Shopify

Thank you for your usual support, specially Lanny, for the professional and outstanding assistance! Your expertise and dedication truly made a difference, and I deeply appreciate your attention to detail and commitment to helping. You are truly exceptional

UNIQUE AMSTERDAM

Jun 05, 2025  on Shopify

This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request. I'd like to thank Miki Weng, a customer service agent, who provided excellent support yesterday and solved a problem within minutes, which would have taken hours if left to normal processes. Highly recommended!

Ma boutique

Jun 05, 2025  on Shopify

This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request. A special shoutout to our agent, Sam Huang, who is quick to respond and incredibly helpful. She consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Willow & Cove

Jun 05, 2025  on Shopify

Tara Tan provides excellent support with clear communication and quick responses. She is very knowledgeable about the CJdropshipping process and helps resolve issues efficiently. I also want to mention Gildan Wu — they were incredibly helpful and responsive, and made sure all my questions were answered clearly. Both agents made the process smooth and stress-free. Overall, a reliable and professional service experience. Highly recommend :)

Joyiki

Jun 03, 2025  on Shopify

Great service. I’ve been working with Doki Huang for a while now and I’m satisfied with the service. Responsive, professional, and proactive. She makes the sourcing and fulfillment process smooth and reliable.

DREAMTECH

Jun 03, 2025  on Shopify

Appreciate "Alley" Service on Cj Dropshipping. Answering very quick and nice . She's doing a good Job .

My Store

Jun 03, 2025  on Shopify

I had an amazing experience working with Athena from CJdropshipping. She was incredibly helpful, fast to respond, and went above and beyond to support my store. Thanks to her, my order process was smooth and efficient. Highly recommend her service if you're using CJdropshipping!

Atelier di Moda Rosalia

Jun 03, 2025  on Shopify

We've had a great experience with CJdropshipping so far. The platform is simple to use and makes order fulfillment smooth and efficient. A special shoutout to our agent, Mango, who is quick to respond and incredibly helpful. She consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Our IronMotive

Jun 03, 2025  on Shopify

Excellent Support from miss phoebe ! miss phoebe has been an amazing support throughout my dropshipping journey. she's not only professional and knowledgeable, but also incredibly friendly and approachable. she helped me with everything i needed and made the whole process so much smoother. i really appreciate how she allowed casual conversation while still maintaining a high level of professionalism. thank you so much, miss phoebe - you're the best!

My Fashion Glow

Jun 03, 2025  on Shopify

Excellent, nothing to complain about! A great service, attentive and efficient. I've been here for a while and they've supported me from the beginning to the present day! Honestly, excellent and perfect.

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