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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,671)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

LONDONGRL

Nov 29, 2024  on Shopify

My agent is Bring and he helps me with anything and always replies fast no matter when. Couldnt be more happy with him and would give him 10 stars instead of 5 if it was possible.

thegirlies

Nov 28, 2024  on Shopify

I've had a phenomenal experience using Cj especially thanks to my private agent Harvey Zhang. He's been nothing short of helpful and I wouldn't rather work with anyone else than him.

Spoons & Coasters

Nov 28, 2024  on Shopify

Very handy app and Customer service is always very helpful. Thank you to Box Chen for assisting me with an order issue I encountered with packaging

All Inclusive Family Treasures

Nov 28, 2024  on Shopify

CJ has a star agent named "Willa"! From the start till now, Willa has helped me at every step- from setting up my account to delivery of all my sample orders - she has followed through at every step. Her attitude is truly fantastic and I am so happy with the app, the products and the service. Thank you so much.

Emmarotterdam.nl

Nov 28, 2024  on Shopify

I've been using CJ for several months now and it is hands down the best platform out there. Product selection is incredible, support is blazing fast, they can source almost anything for you, and it has perfect integration with Shopify. My agent John has been spectacular - knowledgable, friendly, responsive, and helps me with anything I need. Overall, you can't go wrong with CJ!

Aqualytee

Nov 27, 2024  on Shopify

I really appreciate how fast and precise I can get information from the agents especially Steph who even give me additional information that I found very relevant. Thank you keep it that way

내 스토어

Nov 27, 2024  on Shopify

Ken is a truly kind and capable customer service agent who provides quick responses. Thanks to him, using CJ Dropshipping has become much more convenient.

LunAsya

Nov 27, 2024  on Shopify

"Skylar Dai" is the best customer representative I have ever seen in my life, she found solutions to all my problems, thank you very much.

Gorgeous Feather

Nov 27, 2024  on Shopify

If you are looking for one voice for customer service all over CJ Dropshipping, that would probably be the voice of Dolly Liu. She pays such great attention to the customers, yet she never fails to reach higher ends in making everything work. From organising everything on the timely deliveries, to being able to attend on product and stocks, Dolly has proven fantastic assistance time and again. Never has anyone else's responsiveness and dedication made such a difference in one's business operations. I feel reassured knowing that she is available to assist at all times. Thanks, Dolly, for your professionalism and hard work!

YUKONY

Nov 27, 2024  on Shopify

I am very satisfied with the customer support. Walter was very helpful and assisted me a lot. Quick response times, and he was able to directly help me with my issues

Tradehubnow

Nov 26, 2024  on Shopify

Working with Billy has been an amazing experience! The service was exceptional, with timely responses and professional handling of my inquiries.

StylinArts

Nov 26, 2024  on Shopify

Review for Ken at CJdropshipping Services I want to take a moment to commend Ken from CJdropshipping for his exceptional service. Ken has been my go-to contact, and his promptness and professionalism are truly unmatched. Every time I’ve needed an update on my order progress, he has checked it instantly and provided clear, accurate information. Ken consistently goes above and beyond to ensure everything runs smoothly, which has made my experience with CJdropshipping stress-free and efficient. His attention to detail and dedication to customer satisfaction are highly appreciated. I couldn't ask for a better point of contact. Thank you, Ken, for your outstanding support! Highly recommended!

Levitance

Nov 26, 2024  on Shopify

Thanks to Gildan, available, listens. does everything possible to find a solution to problems. I recommend, thanks again to Gildan.

Vlore

Nov 26, 2024  on Shopify

CJDropshipping is a great platform with a very good user interface and easy to work with. Customer support is always ready to chat, very friendly and helpful. My agent Winnie always helps me when she can, she communicates very friendly and resolves any problems I have.

Play&Buy

Nov 26, 2024  on Shopify

Harvey is the best agent! He helps me a lot with my business and gives me many suggestions. And Roxane is good as well! They work together and work the problem out for my business.

Valara

Nov 26, 2024  on Shopify

It's super helpful that CJ has agents. Joean Gu has been instrumental in getting my shop set up! He not only sourced the product but also went above and beyond to make sure the product was connected to my store correctly. I'm looking forward to sourcing more products through CJ. Thanks, Joean!

Bellezzawow

Nov 26, 2024  on Shopify

This app is great with its variety of products, quality, fast shipping, and friendly and quick customer service in solving problems, specifically Mr. Billy Shi, he gave me the steps to solve the problem with pictures, and he was patient and kind, thank you for this more than wonderful app and its distinguished service, and the wonderful and kind team

AdventureParent

Nov 26, 2024  on Shopify

Very helpful. I was stuck trying to figure out how to do it because hadn't had an order in awhile and then I was blanking on how to do it. Ken yang helped me get it figured out very quickly. I had been starting to panic but he gave me the answers right away and now I have a happy customer. Hopefully there will be a lot more soon. I'm ready to roll!

ZOLASTA

Nov 25, 2024  on Shopify

CJ Dropshipping has been a game-changer for my business with its wide range of quality products and reliable service. A special shoutout to my agent, Anisa, for her exceptional support—she’s always responsive, professional, and goes above and beyond to ensure everything runs smoothly. Highly recommend their platform and team!

FelinePurse™

Nov 25, 2024  on Shopify

My personal agent, July Chan, has been extremely helpful throughout my CJ Dropshipping experience. Whether it’s sourcing products I want from ad’s, getting me a discount on products, July has been very helpful!

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