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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,927)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

HeatFlow

Dec 12, 2024  on Shopify

Amazing Help by Kaycee Chen all the time. She is always helping me with any problem I ever encounter. Awesome service 10/10

Update Avenue

Dec 12, 2024  on Shopify

CJ has been an incredible support system for my business. Their team is always active, responsive, and ready to assist whenever I need help. They provide valuable insights and solutions that have helped me grow and manage my brand more effectively. I truly appreciate their dedication and look forward to continuing our partnership!

Shara

Dec 11, 2024  on Shopify

I had a small problem creating a combo with my products, as I don't have much experience with this site I asked for help from support, a very kind lady named Angel Li helped me and thanked me for her help, I am really satisfied, she helped me very well with a lot of patience and above all very quickly. I give it a rating of 1000 out of 10.

Home Curiosity

Dec 11, 2024  on Shopify

Angel li helped me very good by clearing up some questions I had about taxes. Very helpfull and fast replies.

BarBoo

Dec 11, 2024  on Shopify

Lea Cheng , hat mir echt toll geholfen. Musste auch nicht lange auf die Antwort warten. Sie war sehr Nett und Hilfsberet.

Glute Goddess

Dec 11, 2024  on Shopify

Just downloaded CJdropshipping and got amazing service from Walton. Super quick response and good replies. Very good first impression of the service. Thank you!

YYorrZ

Dec 11, 2024  on Shopify

The agent like Amelia is professional, prompt, and helpful. The products are quality if you really give enough time to search. The connection of CJ with Shopify works seamlessly. I have ordered sample phone cases and I got them faster than I expected.

MyRampMate

Dec 11, 2024  on Shopify

Great way to ship my orders for my Shopify store. Customer service is excellent as Doki Huang helped me figure out any issues. Overall great service!

Jandoo

Dec 10, 2024  on Shopify

Jolie helped me incredibly fast with my problem on CJ. It was solved in a matter of minutes when I tried to solve it on my own for 1 hour. Thank you Jolie!

Tochi Luggages & Leather Bags

Dec 10, 2024  on Shopify

I'm so happy and excited to have received my first order. The process of requesting fulfilment was like a breeze and Ken was able to help me through the entire process to place my order. I highly recommend this CJ app. Thanks Ken for assisting me today

CosyBunnyToes

Dec 10, 2024  on Shopify

I am so happy with my agent Raymond He, he is so helpful and gets all my requests completed. He recently has put so much effort into getting everything perfect for me with my product, and even went an extra mile to ask the supplier to do certain arrangements for my packaging. excellent and very fast service!

Mein Shop

Dec 10, 2024  on Shopify

My Agent Aurora is very helpful and doing a great Job in guiding me trough the Dropship process. She is very reliable.

Glowy Corner

Dec 09, 2024  on Shopify

Liora has been absolutely amazing! She's been instrumental in helping me find the perfect products, negotiating with suppliers to secure better rates, and providing expert advice every step of the way. Not only is she incredibly professional and approachable, but she also responds to my questions almost instantly, patiently walking me through any process I'm unfamiliar with. She truly is a star! Without her, I wouldn't have been able to understand or adjust key aspects of connecting my store to CJ Dropshipping. I’m so grateful for everything she’s done and continues to do. She has taken the weight off my shoulders, giving me the confidence to speak up about my business needs and advocate for myself. Thank you, Liora, for your exceptional support and dedication!

Shopia Express

Dec 09, 2024  on Shopify

I had an excellent experience with Mr. Kribee Huang from CJ Dropshipping’s customer support team. He was incredibly professional, responsive, and helpful in addressing my concerns. His in-depth knowledge and clear communication made the entire process smooth and stress-free. I truly appreciate his dedication to providing outstanding service. Thank you, Mr. Huang, for going above and beyond

DK KITCHEN

Dec 09, 2024  on Shopify

I had a Problem with a product which was not what was ordered by my Customer. But my my Agend saw the problem and contacted me as soon as possible. He than talked to the supplier and got the right product. Thank you for the amazing work (Kaycee Chen)

BoswaVibe

Dec 09, 2024  on Shopify

CJ Dropshipping is an exacellent platform.Easy to utilize to my advantage.Easy to navigate and played a huge role on my first sale.The customer support person who helped did an amazing job,name is Cherry Xu.

Fastem

Dec 09, 2024  on Shopify

I want to thank Isabella for the amazing and fast customer support. She was professional, friendly, and resolved my issue quickly. The communication was clear, and I really appreciated her helpful tips. I highly recommend this service, especially with such excellent support from Isabella!

beverly's world

Dec 09, 2024  on Shopify

guys my agent "Connie" for real she is incredible she takes the time to understand and meet my needs and she is super kind i recommend her thank you very much dear

Kingsley Timepieces

Dec 09, 2024  on Shopify

Stay away from CJ. All the 5 star reviews are from new people who CJ's agents prompt into leaving a review right after they answer one question. Their customer service is very poor - terrible communication skills, they'll forget/not do things you've asked for, very poor English, and a whole heap of problems. Shipping - Shipping times & processing times are HORRIBLE. I've had so many orders with processing times taking anywhere between 5-13 days (this is on top of shipping) and they'll just say "im sorry for the delay". Shipping prices are well above market rate, switching to a private supplier after how terrible they are. If you actually value good shipping times, customer service, quality pricing, and want to have a good experience for your customers do NOT use CJ. They also don't answer their support email, already tried to get in touch.

Forma Moderna

Dec 08, 2024  on Shopify

Products are of a good quality standard and prices accordingly. Last but not least the customer service is very prompt and helpful.

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