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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,099)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

PAWVENA

Dec 16, 2025  on Shopify

I was experiencing difficulties with my first order and the cjdropshipping app due email configuration and I have received tremendous help and support from Boran Chen the 2 days we worked on that. He was very patient friendly and kind and gave clear instructions and was positive in attempting to fix this issue. Definitely great customer service and highly recommend him for his great customer support. Thank you!

Oak and aura

Dec 16, 2025  on Shopify

CJ support is actually very good, Bonnie Gu is AMAZING. she really tries to help A lot. she is definitely one of the best people io talked to in Cj and i have been using Cj j for two years

House of Jaena

Dec 16, 2025  on Shopify

Working with Zean at CJdropshipping has been a great experience. He was always quick to respond, professional, and genuinely helpful every step of the way. All of my questions were answered clearly, and he made sure everything went smoothly with my orders. I’m very thankful for his support and would highly recommend him. Thanks so much, Zean!

Arliva.se

Dec 16, 2025  on Shopify

CJ has good customer support and very fast response time when collaboration with them. Thanks to Zeki I always know what to do to keep all processes very efficient!

zoojoyshop

Dec 15, 2025  on Shopify

Great experience with CJdropshipping! I’m very satisfied working with Yuci. She is always responsive, helpful, and professional. Communication is smooth, questions are answered quickly, and support is always reliable. I can definitely recommend working with Yuci and the CJdropshipping team.

Nordity

Dec 15, 2025  on Shopify

Very satisfied with CJ Dropshipping. The platform works well, but the real value is the personal agent support. Eileen helped me optimize shipping costs and process multiple orders quickly as my store scaled. Fast replies, helpful solutions, and a professional attitude. Highly recommended!

The Source Boss

Dec 14, 2025  on Shopify

Alan at CJ was a life saver today! Informative and patient. I appreciate having Alan to assist me with my questions on order processing and fullment. Thanks Alan.

Sol & Selene

Dec 13, 2025  on Shopify

Had a great and smooth experience with Arina Dong, she guided me and answered my questions very fast.

Nordic Vinterstil

Dec 12, 2025  on Shopify

Connie is incredible to work with, she has always been of great help to me. replys promptly and solves all my issues as fast as lightning. her guidiance has made cj drop shipping a joy for me. thank you

Bac à Glaçon

Dec 11, 2025  on Shopify

I have been working with my agent Doki and CJ for years now, and I have no complaints. I have a high level of trust in my agent, she always works hard to find me the best prices and suppliers. 10 stars for her !

a sea of things

Dec 11, 2025  on Shopify

Hello I worked with Billy on CJdropshipping and he was excellent. My problem is that I'm trying not avoid having my customers to pay overwhelming high cost of tariffs and shipping. Billy assisted by advising me of a solution to assist with my concerns. Excellent customer service. Thank you Billy.

City Girl Curvez Boutique LLC

Dec 10, 2025  on Shopify

Maidie tu is truly amazing, a great help, for all my needs and questions, i love cj dropshipping, as its fast and easy to connect with my store, every day i need help and maidie tu always helps and gets me through any issue i face. thank you so much!

Holiday Spirit Shop

Dec 10, 2025  on Shopify

So far everything is going smooth. Only had one question and Billy Shi from customer support walked me through the fix quickly and easily! Thank Billy!

Dorvelli

Dec 10, 2025  on Shopify

Thank you, Zeki! Your service has been outstanding. You’re one of the best agents I’ve ever worked with, always quick to respond, genuinely helpful, and consistently going the extra mile. I really appreciate your professionalism and the smooth, stress-free experience you provided. Highly recommended!

Travel Tether

Dec 09, 2025  on Shopify

I had an amazing experience with Zean - he's very responsive, super helpful and guides me to be able to solve any issues I run into within a matter of minutes! Highly recommend 10/10 - THANK YOU ZEAN!

The BelleVie London

Dec 09, 2025  on Shopify

Bonnie Helped me source the product I needed and she helped me with each and every step to source my product

Cardio Sport MJ

Dec 08, 2025  on Shopify

J'ai eu des difficultés de compréhension avec une commande et Angel m'a répondu très rapidement et m'a offet un excellent service.

Skylitemart

Dec 08, 2025  on Shopify

Carman Wu was extremely helpful and efficient. She solved my shipping issue quickly and guided me clearly through every step. Really appreciate her excellent service!

MichanDirect

Dec 08, 2025  on Shopify

Belle has been absolutely incredible to work with! She responds quickly, understands exactly what I need, and always provides clear, helpful solutions. Her guidance has saved me so much time and made my experience with the platform smooth and stress-free. I really appreciate her professionalism, patience, and dedication. Five stars well deserved!

DEDO

Dec 08, 2025  on Shopify

Ángel Li has treated me very professionally and quickly every time I have made an inquiry; I am very grateful and satisfied with his service.

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