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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,000)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Vendie

Sep 18, 2024  on Shopify

My experience so far with CJ has been good. Kristy is very helpful with any problems I have run into. Joean Gu and Arina Dong are also very helpful.

The Dad Depot

Sep 17, 2024  on Shopify

I cannot say enough good things about my experience with April Wang at CJdropshipping! From the moment we started working together, April has been nothing short of exceptional. Her professionalism, dedication, and warm attitude have made every step of the process smooth and enjoyable. She consistently goes above and beyond, ensuring that all my needs are met with prompt responses and creative solutions. It's rare to find someone so committed to delivering top-tier service, and April does this with a smile and genuine care every single time. If you’re looking for the best agent to work with, I highly recommend April Wang. She’s made my experience with CJdropshipping a joy, and I’m grateful for her amazing support! APRIL WANG IS THE BEST!

Versa

Sep 17, 2024  on Shopify

Outstanding service, John is great! Fast replies, great service, and very helpful! Highly recommend!

Proposito

Sep 17, 2024  on Shopify

Cj works really well for me and Box Chen from customer service has been a great help!! Really patient when you have questions

Uñas Perfectas

Sep 17, 2024  on Shopify

I've just started working with Milla and it's been a real pleasure. Very responsive, professional and pleasant person

The Batcat Mask

Sep 17, 2024  on Shopify

I’ve had a fantastic experience with CJdropshipping, especially thanks to Shinco Zhao. He’s always quick to respond and super helpful in solving any issues or offering advice. His support has made the process so much smoother. Highly recommend!

womeninsuit

Sep 17, 2024  on Shopify

Great site for dropshipping product! Moreover if you need any additional information on product , i was very satisfied with my customer support Lea, who was very helpful and and answered my questions very fast. Only cons i would see that there are a lot of products without reviews or some products are not so easy to find

BackBraced

Sep 17, 2024  on Shopify

I've had such a great experience with Kaycee Chen as my agent! Super friendly and helps me resolve my issues really quickly. It felt like they genuinely cared, and were eager to help. One of the best customer service experiences I’ve had!

Pilates Gear™

Sep 17, 2024  on Shopify

Really good service. Especially the agent assigned to me named Raymond is very cooperative and efficient. When ever i needed any help regarding shipping, fullfilment or return and refund dispute, he is available to help even at late night. So my 5 stars are for both Cj and for Raymond too.

Nostalicon

Sep 16, 2024  on Shopify

Easy to use, you can always use the customer service to get help, Leah immediatly answered me and helped to get a solution.

prestigepearls

Sep 16, 2024  on Shopify

cjdropshipping is easy to use and have a great support team. my support Connie Jin helped me a lot in my issue case

BrightLine Shops

Sep 16, 2024  on Shopify

Rebecca in customer support, SUPER helpful, and patient! Just a newbie, going through the order fulfilment process, and making sure all processes work, thank you so much!

Fashion Shop Company

Sep 16, 2024  on Shopify

I thank Angel for their 100% response service. I was supported in all my questions at any time of the day. quick and efficient response I am very happy with this exchange with. hope for my next answer to come across angel

My Store

Sep 16, 2024  on Shopify

So far everything is going great. I had an issue upon sign up Alan was able to assist and walk me through it. Alan was patient and helpful!

Perquaza.com

Sep 16, 2024  on Shopify

Exceptional Service and Customer Care I had an outstanding experience with Ken from CJ. His quick and efficient service, combined with his ability to truly think along with the customer, sets a new standard in professionalism. Ken went above and beyond to ensure that my needs were met swiftly and thoroughly. More companies and individuals should take a page from his book when it comes to customer service. Highly recommended!

Lusvie

Sep 15, 2024  on Shopify

So far, the app has been intuitive and easy to navigate, with plenty of helpful tutorials available. Whenever I encountered more complex issues, my agent Ruth was always quick to respond with clear, concise instructions. My experience with CJ has been nothing short of excellent, and I really appreciate the support from their team. Props to everyone at CJ for making the process this good.

Wipe the Slate Clean

Sep 15, 2024  on Shopify

I was supported by Sveta today who was very helpful. He was able to help me with drop shipping and provided me with some useful links. Great customer service

JNZ Ecom

Sep 15, 2024  on Shopify

Great support from CJ when needed with all the necessary details. highly recommended. Kudos to the Chat support Sveta. very helpful!

Zenn

Sep 15, 2024  on Shopify

Perfect app when starting your dropshipping journey, orders are processed in the best way and they have very good costumer service with very fast answer time. Thank you Zoey for all your help.

OMNIVAULT

Sep 15, 2024  on Shopify

I had an excellent experience with CJ Dropshipping! Doreen Zhu from the support team was incredibly helpful and went above and beyond to assist me with my concern. She was professional, friendly, and very attentive to my concerns, ensuring that my issue would be resolved promptly. I’m extremely satisfied with the service I received and will definitely continue working with CJ Dropshipping. Highly recommended!"

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