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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

MystiGlowLamp

Jun 26, 2024  on Shopify

Great app, I specially love the support they provide! Fast shipping times as well. Much better than just ordering from AliExpress directly. And the agent assigned to me Carrie is super helpful !!!

down home drop store

Jun 26, 2024  on Shopify

Leah Cheng was very helpful and quick in her response to me about a product. I recieved a picture showing the power cord, (which was my question) and I was able to add it to my descriptions for my product. Very good customer service. Thanks

Express Unity Mart LLC

Jun 26, 2024  on Shopify

I have been using the CJdropshipping app for my Shopify store, and my agent, Oliver Xu, has been exceptional. His tireless dedication, quick order processing, and unwavering availability for assistance have made my dropshipping experience seamless. Oliver's responsiveness and attention to detail are unparalleled, consistently providing timely solutions and support. I greatly appreciate and applaud his outstanding efforts and commitment.

plants&people

Jun 26, 2024  on Shopify

It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject. I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen. Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.

AirNoz

Jun 26, 2024  on Shopify

I am delighted to share my exceptional experience working with Aurora Huang. Aurora played a crucial role in helping us discover new products for our store. Aurora's dedication and professionalism are truly commendable. She was always available to answer our questions and provided thoughtful guidance every step of the way. Thank you, Aurora, for your outstanding support and expertise!

Bois Brume

Jun 26, 2024  on Shopify

This is the first time I've worked with CJDropshiping, the platform is clear and easy to use. The big plus is the agents, a real thank you to Doki Huang my agent, who really makes my job easier with the management of products in the warehouse and for shipments.

Masgenta

Jun 26, 2024  on Shopify

If you want to start with Dropshipping, CJ is the best because in order not to incur any monthly costs, it has spectacular customer service, I really recommend it.

sunnyshores

Jun 26, 2024  on Shopify

Great sourcing and fullfillment services! Very happy with the use of it. You get an agent assigned to you specifically. Mine was July Chan. She has been of great service and really helped me!

BrillasTU

Jun 26, 2024  on Shopify

So far my experience with CJ is Great. Customer service here is one of the best in the industry. Today I had Sveta helping me. She answered all my questions quickly and accurately. Also, Bellica and Zoey were Super helpful and very patient with me. When you work with a company like this that has amazing customer service available 24/7, that means a lot. I recommend CJ Dropshipping to any serious entrepreneur or company. Thank you, CJ Team: Sveta, Bellica, and Zoey

Elegant Jewelry

Jun 25, 2024  on Shopify

I have many doubts about CJdropshipping, related to shipping, packaging and even my shopify store. The most beautiful thing is their customer support. I am guided by one of their employee, named "Dolly" ,who is very supportive and I wish I will get this same support in future also.

Bella Essence

Jun 25, 2024  on Shopify

We have been using CJdropshipping for 6 months now and are absolutely satisfied with our agent, Vita. She is available every day and keeps us updated. We highly recommend CJdropshipping and especially Vita for anyone looking for a dependable dropshipping partner.

Lastris

Jun 25, 2024  on Shopify

I made a rookie mistake with my store and Garrison Wong was able to help me get back on track with my business. Thank you for being both kind and helpful!

Zoo Bestie Shop

Jun 25, 2024  on Shopify

Excelent support team! Oliver Xu made a really great impression with in-depth knowledge about a area which I was not familiar with.

Oomeria

Jun 25, 2024  on Shopify

I've started working with CJ again because they deliver much faster than the competition. I currently have Vita as an agent, who responds very quickly and finds solutions to my problems very fast. Top notch!

hudoaalacefa

Jun 25, 2024  on Shopify

Thank you, Luria Xie, for your service, communicating with me, and guiding me. Thank you very much, Luria Xie

Berthaly

Jun 25, 2024  on Shopify

I must say the customer service I have received from Rebecca Lin has been excellent. My requests and question were handled quickly and efficiently. She very professional and took care of all my concerns. Thanks Rebecca!

Weekend Warrior Golf

Jun 25, 2024  on Shopify

Zoey Zheng is very responsive. I appreciate the time and attention she gives answering my questions.

TORY accessorie

Jun 24, 2024  on Shopify

I want to express my gratitude for the exceptional service you provided. Your professionalism and attention to detail made all the difference. Special Thanks to Leah

Kalmari

Jun 24, 2024  on Shopify

I found the customer support offered by Ruth very helpful, she helped me a lot to understand the products well and explained some mechanisms of CJ that I didn't know, thank you very much Ruth

L' Adriatique

Jun 24, 2024  on Shopify

For all People who need shorts answers to his questions. THIS GUY ''Rami Wu'' Will help u in seconds, very clarified, very symphatic. Big Respect FROM ALBANIA - KOSOVO to CHINA and to ''Rami Wu''! -ItzFalcasi New Track Out: Itzfalcasi - Feliz

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