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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

The Fragrant Ride

Jul 05, 2024  on Shopify

Have only recently started using the app, however, have been incredible impressed so far. Speed sourcing requests, competitive prices, and excellent customer service - Connie has been incredible helpful, allowing me to quickly get to grip with the capabilities of my supplier.

Craft Magic Box

Jul 05, 2024  on Shopify

Their print-on-demand (POD) products listings are a complete disaster—I added over 40 products to my store, but when I made a real purchase, it was a disaster. The product listing on their website showed two-side engraving. After making the purchase, they sent me a ticket saying they only accept one-side engraving. I reluctantly agreed, provided the details, and requested a draft preview. It's been 6 days, and my order hasn't moved or even received a preview. If they can't handle this, I fear what would happen if I sold more. This is completely unacceptable and could devastate my business.

Dimay Store

Jul 04, 2024  on Shopify

I was assisted by Bonnie, a great person and excellent service, I must say. Well, I am satisfied with both CJdropshipping and Bonnie.

nordchic.dk

Jul 04, 2024  on Shopify

Really amazing app, great service and there is an amazing team dedicated to your success: Zoey in particular was fantastic at answering all of my questions and did her best to make sure all my needs are met. Thanks to Zoey and thanks to CJ!

A.T.S. GROUP

Jul 04, 2024  on Shopify

Piattaforma completa e semplice da utilizzare molto fornita di prodotti di qualità, ho avuto necessità di assistenza e mi è stato assegnato un agente personale Camilla sempre disponibile molto competente e professionale ha sempre la risposta giusta ad ogni mia domanda e la soluzione ad ogni mio problema Complimenti.

NuluxeBody™

Jul 03, 2024  on Shopify

Raymond is very helpful. Cj is always amazing with cogs and shipping speed. amazing customer service very fast agents also very polite

Absolutely..pets

Jul 03, 2024  on Shopify

Bonnie was prompt and professional. She gave me the answers to my queries very quickly and I appreciate her for doing so.

LUVIVA Stockholm

Jul 03, 2024  on Shopify

CJdropshipping is a super nice platform to work with! Especially the image search and the easy fulfillment system make it very user friendly. What I like most is the excellent service from the employees and especially Nova Luo! She is so friendly and helpful and responds quickly. Very nice to work with her and I recommend it to everyone!

Allure Waves™

Jul 03, 2024  on Shopify

amazing service!! service availiable in the app and in whatsapp. the best costumer service ive ever seen. Carrie is the agent that helped with everything. very updated app, has literly everything! perfect for begginers!

Sun Kissed

Jul 03, 2024  on Shopify

April Wang is super helpful, responding almost immediately, and always offering solutions or helping with our questions

sheerelax

Jul 03, 2024  on Shopify

Hi I actually liked the app and especially the great service i got from connie she helped me a lot without complaining even though i asked a lot of questions

HeartBridge™ Bracelet

Jul 03, 2024  on Shopify

i just started dropshipping and it's been overwhelming for me having to fulfill orders, downloading invoice and tracking orders but thanks to Garrison Wong. he came through for me. i wouldn't have come this far without Mr Garrison Wong.

OMG! Rose

Jul 03, 2024  on Shopify

Agents like Sita Cui make working with CJ a breeze. The customer service and support provided is exactly what you want in E-Commerce to meet the needs of your business. We feel like we have a partnership. Good Job!

GreenHills

Jul 02, 2024  on Shopify

Suki Haung briefed me nicely and shared valuable link to understand bulk dropshipping. Thanks for that

furry nose

Jul 02, 2024  on Shopify

CJ helps me a lot and offers great products. My agent Sulei li helps me at any time and is very friendly. In addition, my questions will be answered promptly and competently. Very good!

Storage Product Sales

Jul 02, 2024  on Shopify

Pauling Li helped me with a product shipping question. It was answered in a timely manner. Great service! Mitch... storageproductsales.com

aedestop.com

Jul 02, 2024  on Shopify

Very satisfied with Zoey's advice, very professional, attentive, and always ready to help. Thank you again.

Animalium

Jul 02, 2024  on Shopify

Just recently I had an amazing customer experience with Fanny, she helped me to resolve my issue really fast. She was very polite and made sure to send me video links with all the explanation I needed . Thank you Fanny!

CA&E On Line Shop

Jul 02, 2024  on Shopify

Since I've been with CJ dropshipping I've always received good service and they respond very quickly to any questions about the app, my agent Tab Zhao always helps me, thank you very much.

Modestara

Jul 02, 2024  on Shopify

I love this app especially for my customer agent Kaycee Chen that always give me fast responses and solve me problems :)

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