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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,106)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

HomeWavee

Nov 24, 2024  on Shopify

I want to express my satisfaction with Aurora, the agent at CJ Dropshipping. She is truly professional, always attentive, and quickly helps to resolve any issues encountered. Unlike other slower agents, Aurora handles everything with great efficiency and professionalism. Thanks to her, my problems are solved in no time. I highly recommend her to anyone looking for quality service.

Parker Expressions

Nov 24, 2024  on Shopify

I am new to dropshipping and I have been a bit nervous with the shopping season at hand. CJs app is easy to navigate and when i have had a question there has been a customer support there to assist, i wanted to make sure everything was operational so no problems for Black Friday I did not have to over explain myself or wait very long to get what i needed . Rebeca Lin was very helpful and patient with me and I am very satisfied that everything is ready and that I have the support of my vendor.

NOIRSY

Nov 24, 2024  on Shopify

I was truly impressed by the exceptional service provided by Pauling. The dedication to helping me was such great. Thank you again.

Omenico eShop

Nov 23, 2024  on Shopify

I'm impressed by the professionalism and instant response of Dolly Liu from Cjdropshipping. Keep it up

My Store

Nov 23, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Rebecca! I had the pleasure of working with Rebecca from CJDropshipping, and I must say she was outstanding! From the moment I reached out, Rebecca was professional, responsive, and incredibly helpful. She went above and beyond to ensure all my questions were answered, providing detailed solutions and clear guidance on how to manage my products and shipping preferences. Her prompt communication and attention to detail made my experience smooth and stress-free. Rebecca truly understands the needs of her customers and offers personalized support that is second to none. I’m so grateful for her help and will definitely be seeking her assistance again in the future. Thank you, Rebecca, for your amazing service — you’re a true asset to CJDropshipping!

Ornea by Aty

Nov 23, 2024  on Shopify

Really great experience using this app. They provide high quality products. There customer service is the highlight. I got the best experience by Rebecca, they resolves your problems within seconds and reply on time. Thank you CJ

Frosted Leather

Nov 22, 2024  on Shopify

CJ is a very good app for your products and dropshipping. The range is huge and the support is always willing to help. My support Celia didn´t just anwere quickly she also explained my problem step by step so i could fix it.

PARADUXE

Nov 22, 2024  on Shopify

the customer support lady, See, has been nothing but wonderful. shes attended to all my needs and gave me support the SECOND I needed it. Ive never had a more pleasant experience and this is talking out of heart.

Ma boutique

Nov 22, 2024  on Shopify

A big thank you to agent Celia for her professionalism and kindness! She provided me with clear and precise information about the product, perfectly answering all my questions. Outstanding service, I highly recommend!

Divian Store

Nov 22, 2024  on Shopify

Gildan was extremely helpful and professional in answering my questions about how CJ Dropshipping works. Thanks Gildan for your support!

Lifazen

Nov 22, 2024  on Shopify

It's actually great to be able to contact agents who will be able to give you tailored advice. Especially while conducting product research, agent Grant Weng was able to provide me with great advice with regards to niches and packaging. Will definitely get in touch again!

CEW Store

Nov 22, 2024  on Shopify

I am incredibly impressed with CJdropshipping's support team! They are quick to respond, highly knowledgeable, and go above and beyond to resolve any issues. Their dedication to helping their clients succeed is unmatched. Whether it's answering questions or offering guidance, they make the entire process smooth and stress-free. Highly recommend their service for anyone in the dropshipping business!

Cosedabimbo

Nov 21, 2024  on Shopify

Very good platform where you can find a fast and kind assistance. Bonnie has been very nice with me and very professional.

OUHOE

Nov 21, 2024  on Shopify

Im very happy with CJ, everything works fine! I get any time any support that i need, also im very very happy with my Agent Dolly!! She is so professional and fast in the support. Thank you very much Dolly Liu!

Earth-ways

Nov 21, 2024  on Shopify

Excellent dropshipping app, that lets you order without any hidden/unnecessary fees. I can only say the best about their service and super helpful staff. Amelia has helped me in every situation, that I couldn't resolve myself. She always replied extremely fast and had solutions for every situation! I strongly recommend this integration!

Yuvara

Nov 21, 2024  on Shopify

I can only recommend the app, they have a good customer service, a special thanks to Skylar Dai she has always helped me.

Paws & Whiskers

Nov 21, 2024  on Shopify

CJ Dropshipping is an outstanding platform for dropshipping! I’m truly impressed by the wide selection of products they offer at competitive prices. The user interface is intuitive and easy to navigate, making it simple to explore various categories. The platform also provides powerful tools to manage products and orders efficiently. A special mention goes to their customer support team, especially Liora Cheng, who went above and beyond to help me. She was super friendly, incredibly knowledgeable, and always patient in answering my questions. Liora made finding the right products and managing my dropshipping journey smooth and hassle-free. Thanks, Liora, and the entire CJ team for the exceptional support!

Glow Lily

Nov 21, 2024  on Shopify

Shinco Zhao has been nothing short of amazing! He’s always quick to respond, super knowledgeable, and genuinely goes above and beyond to help. Anytime I’ve had a question or needed support, Shinco has been there to make sure everything is handled smoothly. It’s rare to find someone who cares this much and delivers such incredible service. Working with CJ Dropshipping has been great, but having Shinco as my go-to has made the experience truly next level. Huge thanks to him for all his help!

timekillingtimeclothing-ecaa

Nov 21, 2024  on Shopify

their service its awful so many of m,y costumers ordered from me and I had to send their money back because they couldn't fulfill my orders like literally I could show pages of nothing but costumers that I had to send back because their skU'S had changed or they didn't even have the product ! I'm willing too give out another shut maybe their system changed but I didn't have a good experience with cj drop-shipping for now imma give one star if proved otherwise then ill change it

OC PET SUPPLIES

Nov 21, 2024  on Shopify

I am a new small business owner and had a lot of questions for Garrison Wong at CJ. He was very patient and helped me tremendously. I was very pleasantly surprised at what great service I received after hours. Thank you again, Garrison.

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