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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

My Store

Jul 21, 2024  on Shopify

CJ has great customer service. Especially Ken Yang that always is helping me with my needs in a very fast and professional way. Great as always!

SHOLA

Jul 21, 2024  on Shopify

CJ is having an excellent customer service. Shinco Zhao is very helpful and fast with his responses. Has helped me a lot with a shipping products question and other similar questions, without him Everything would have taken a lot longer! Thankyou Shinco ! A wide range of products to pick from I would definitely recommend.

Planet Adora

Jul 21, 2024  on Shopify

CJdropshipping and its app integrated to Shopify made life easy for me. From adding products, tracking inventory, syncing orders and shipment everything is simple and a smooth process and the best part is it’s completely free to use and more trustworthy as they are in the industry for many years. I was initially worried about shipment timelines but CJ’s shipping via cjpacket have delivered our orders to US, Canada, UK and France within 10 to 14 days from order date. The support is awesome with queries answered immediately and any updates to order like gift messages or VAT numbers are updated immediately upon request. My personal support agent Angel Li has been wonderful in providing quick support and resolution. Thank for your great service and support and I am happy to be connected with CJ.

Lavara

Jul 21, 2024  on Shopify

I really love how easy CJ is and that you can find any product for your onlineshop! AOKI is really the sweetest and most helpful girl and a great team member of CJ.

GroßeReise™

Jul 20, 2024  on Shopify

As a newcomer to dropshipping, I was a bit overwhelmed by the process, but Cherry Xu made everything much easier. Her support has been outstanding—she's been incredibly responsive, patient, and knowledgeable. Cherry helped me navigate the platform and resolve any issues promptly. CJ Dropshipping's platform is user-friendly and offers a great selection of products, making it easy for me to start my new venture. I truly appreciate Cherry Xu’s dedication and the excellent service she provides. Thanks to her, my experience with CJ Dropshipping has been smooth and positive. I highly recommend CJ Dropshipping to anyone looking for a reliable dropshipping partner!

DOERST

Jul 20, 2024  on Shopify

Phenomenal customer service - they help in real time no matter what. Ken Yang in particular helped me this morning and did a great job to fix my issue!

Vallée Victor

Jul 19, 2024  on Shopify

Merci à Zoey qui m'a répondu super rapidement à toutes mes questions et avec patience elle m'a expliqué ce qui n'allait pas. Maintenant tout va bien.

Aurelia Clothing

Jul 19, 2024  on Shopify

The software they use is full of bugs and hard to use. They are out of stock and you only fnd out after you order. This has happened more then once. When they are out of stock they do not tell you right away and you may not know for days when you ask why the product has not shipped.

Elixono

Jul 19, 2024  on Shopify

Hello just wanted to say that I am absolutely very satisfied with the advice and help I received from Marian Chen from cjdroppshipping, she is always there for me when I need her, very quick help and very professional, keep it up Marian Chen mfg David of Elixono

ShiningMiaJewelry

Jul 19, 2024  on Shopify

Speacial thanks to Connie Jin from CJ customer service agents, she is nice and patient and helpful agent that help me solving some annoying opeating issues. as a new starter, i appreacia someone would share time and attenion on my new business with CJdropshoping. Hope to have a good journey with CJdropshoping and share the rewards for both side of us. Cheer~

Shopingen

Jul 19, 2024  on Shopify

I have been working with CJ Dropshipping for some time now, and I have to say that the service provided by my agent, Bring, has been exceptional. Bring has been incredibly helpful, responsive, and professional in addressing all my concerns and queries. From navigating the complexities of shipping to Turkey to handling customer issues and providing solutions for damaged products, Bring has always gone above and beyond to ensure smooth operations. The detailed information and timely updates have made a significant difference in managing our orders efficiently. Despite the challenges we've faced, including delivery failures and customs issues, Bring has consistently offered practical solutions and support. The dedication and commitment to providing excellent service are truly commendable. Thank you, Bring, for your outstanding support and for helping us maintain our business operations seamlessly. I highly recommend CJ Dropshipping and especially Bring for anyone looking for reliable and efficient dropshipping services.

My Store

Jul 18, 2024  on Shopify

When i needed help i had the best Pauling that was super fast och professional. Very lucky that i got her, fixed my problem immediately.

SUNNY

Jul 18, 2024  on Shopify

Mi trovo molto bene su quell’applicazione, soprattutto perché ho una responsabile che è sempre disponibile ad aiutarmi e molto professionale, si chiama Isabella! Molto gentile e sempre disponibile

TheStickieSpeaker™

Jul 18, 2024  on Shopify

Been using Cj now for a while now and its works super well. Lahne Zhang is that guy. He is super helpful and very kind. No matter what your problem is he is always there to help you. I really recommend!

Say It With Ease

Jul 18, 2024  on Shopify

I had a lot of questions regarding shipping and product packaging and the agent, Garrison Wong, was so very patient and helpful.

Serentia

Jul 18, 2024  on Shopify

Dealing with agents like Billy have made my experience very pleasin with CJ, my previous agent was also amazing and went out of his way to give me the best prices and experience

Vitala Store

Jul 18, 2024  on Shopify

this app for order fulfilment is the best i have ever used! The cost of goods is extremely low and the customer service is impeccable especially Sini and Leah. The only reason i am giving it 4 stars is because the shipping + processing times are quite long (20 days ish) but still better than most other fulfilment company's.

Whisper's Store

Jul 17, 2024  on Shopify

Me and my company have been using CJ Dropshipping for almost 6 months now and we couldn't be more satisfy, especially with the support, i want to thank Harvey Zhang especially for being very fast at responding and useful.

ElariaNYC

Jul 17, 2024  on Shopify

A1 customer service. My agent Kaycee Chen handles does everything from helping me connect different products to my store to personally taking it upon herself to help me get the lowest price possible for my sourced products. Very satisfied with my experience on this app so far.

ToastyFam

Jul 17, 2024  on Shopify

Loker Wang and Zoey Zhengon were extremely helpful! they guided me step by step and made it extremely easy to fix my problem!

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