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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,000)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Laaginprijs.nl

Nov 04, 2024  on Shopify

I've been working with CJ Dropshipping for a while now, and I can confidently say that their service is outstanding. From the very beginning, they've consistently provided fast, reliable, and friendly support, making my experience as a seller so much smoother. A special mention goes to Zoey, my dedicated agent. She has been absolutely incredible throughout the entire process. Whenever I have questions or need assistance, Zoey is always quick to respond, professional, and genuinely helpful. Her attention to detail and proactive approach have saved me time and stress on numerous occasions. Overall, CJ Dropshipping continues to impress with their top-notch service! :)

HealthyVine

Nov 04, 2024  on Shopify

Wonderful service. So far I like the app. Zoey was a 5-star Service Agent. She was great! I will update my reviews as my journey goes on!

PetFixHub

Nov 04, 2024  on Shopify

Bellica was very helpful in resolving my issue with placing an order on CJ. She took the time to understand my concerns and worked efficiently to find a solution. Her support was fantastic and made the process much easier. I appreciate her effort and professionalism. Giving

Wilson Family Pet Supply

Nov 03, 2024  on Shopify

Just started using CJdropshipping and had a question about shipping. I used the chat and received a quick response from Sveta. She gave a clear and concise answer to or questions. So far, we have had a good experience with CJdropshipping and hope it continues as we move forward.

Brillanta

Nov 03, 2024  on Shopify

I’m incredibly grateful for the outstanding support I received from Ken, my advisor at the fulfillment center. Recently, I needed assistance with an issue, and Ken stepped in with remarkable speed and efficiency. His knowledge, professionalism, and commitment to excellence made a for me challenging situation very easy. Thanks to his proactive approach, everything was resolved smoothly and promptly. I couldn’t be more satisfied with the experience. Thank you, Ken.

Shopiland

Nov 03, 2024  on Shopify

Ken ofrece una atención al cliente rápida y eficaz, ayuda a todo el proceso de compra venta de los pedido.

Mu Art | Jewelry and Accessories

Nov 03, 2024  on Shopify

"Aron Lee" who works in customer service is always prompt to help me. Cj is very useful for me to use comfortably.

manerie

Nov 03, 2024  on Shopify

Great site for dropshipping product! Moreover if you need any additional information on product, I was very satisfied with my customer support Willa, who was very helpful and and answered my questions very fast.

Zenora

Nov 03, 2024  on Shopify

Very pleased with CJ dropshipping, the service is always on point, whenever you have a question you will be helped within a few minutes, even if your agent isn't available. Website is easy to navigate, and i really like the way you can add products to your store, your products are online within a few clicks. very impressive !

Aviation Vault

Nov 03, 2024  on Shopify

CJ is a great platform with excellent customer service. Specifically, their agent Erica was very helpful and patiently answered all my questions. It's unbelivable that such platoform is free considering the service they provide!

Waveons

Nov 03, 2024  on Shopify

I had an incredible experience working with Cherry Xu at CJ Dropshipping! Cherry went above and beyond to help me find the right product and ensured I got the perfect size for my customers. She was professional, responsive, and really understood what I needed to succeed. Her dedication and attention to detail made the entire process so smooth. Highly recommend Cherry for anyone looking for an outstanding dropshipping agent!

PistoZen

Nov 02, 2024  on Shopify

I reached out to Aron Lee from CJdropshipping with a question, and his response was quick, clear, and very helpful. Even though I haven’t worked directly with him, his professionalism and attention to detail were evident in his reply. I appreciate the time he took to assist me, and I would highly recommend him for anyone needing support at CJdropshipping!

Swaylay

Nov 02, 2024  on Shopify

CJdropshipping's agents help navigate the processes that are involved in dropshipping and product research. My agent Willa has done a fantastic job of assisting me, reaching out to suppliers on my behalf, and letting me know important information about how my products are changed/different than expected. I personally enjoy the human touch that comes with CJdropshipping and how Willa is looking out for my best interest.

Sherpa

Nov 01, 2024  on Shopify

It was wonderful experience with support team for solving my issues. AGNES helped me with lot of stuff and help me with my request. It is free to use cj and quite easy to access and customer support is wonderful.

SecretBombe

Nov 01, 2024  on Shopify

"Service exceptionnel avec une large gamme de produits et des prix compétitifs. CJdropshipping facilite le dropshipping avec des délais rapides et un support client au top !"

Weriion

Nov 01, 2024  on Shopify

I am very happy with the service Angel has provided me with, she gives me quick and informative replies. Furthermore the products of cjdropshipping are of high quality and they are delivered on time.

The Doxie World

Oct 31, 2024  on Shopify

I’m impressed with the service from Agent Dolly! Her dedication to helping with orders and logistics is outstanding. She’s made business so much easier, and I’m very satisfied with her support.

nellavie

Oct 31, 2024  on Shopify

This app has been a game-changer for our store! It has all the features we need to manage everything smoothly and has really streamlined our operations. The interface is user-friendly, and it’s made our day-to-day tasks so much easier. Plus, the support is top-notch—Alan was incredibly helpful and went above and beyond to assist us with our questions. Having reliable support like that makes a huge difference. Highly recommend this app to anyone looking to level up their Shopify store!

Lorevie

Oct 31, 2024  on Shopify

I have been using CJ now for a few months and they have been amazing, also the agents on CJ are amazing, I had some troubles with a product and Ken from CJ sorted it all out, have was available almost all day, replying instantly and speaks very good english which is quite rare for Chinese companies. All and all I like CJ and will probably use it forever. Really recommend as a fulfillment option.

Techify

Oct 31, 2024  on Shopify

Great dropshipping app and excellent support. Alan Yang helped me set up my CJ Store account and answered all my questions. He's the best!!

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