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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

MEN'S EXPLORER

Aug 25, 2024  on Shopify

I love CJ Dropshipping. They are amazing with their convenience of doing business with them. And their Customer Support is outstanding. I have "Bin Han" who helps me with support for any kind of query I have at any time of the day. Bin goes beyond her responsibilities to answer any query that I have. I wish CJ good luck and hope that they continue giving such amazing support.

Lyra Fashion

Aug 25, 2024  on Shopify

I was helped by Bin Han, his expertise made me get all set up for my stores. With his help I can serve my customers at a much better rate and speed. Thanks Bin!

Anivera

Aug 24, 2024  on Shopify

Kribee Huang helped me, she was very responsive and had the solution within minutes! Great service overal

Giggle & Purr

Aug 24, 2024  on Shopify

I give five stars for AGNES, she answerd all my questions in timely and professional way. she resolved all my concerns. And even beyond that she helped me with useful links to make my purchases easier. Thank you Agnes.

One Two Mart

Aug 24, 2024  on Shopify

Working with Suki was a pleasure! Friendly and responsive approach made the entire experience seamless and stress-free. 5 stars and a big thank you

AJS Personalized Pendants

Aug 24, 2024  on Shopify

Luria Xie was so helpful and patient with me seeing as i'm new to this whole thing . grate job keep up the good work Luria Xie.

Khaiza

Aug 23, 2024  on Shopify

I am new to dropshipping and definitely need time to understand the "how to". Cj agent have definitely been most helpful and patient with me and my queries. i have finally successfully received an order and went thru understanding the process. Now, awaiting the results of the order, delivery time/packing of item etc for better referencing and knowledge to my future customers. As a new user, would definitely recommend them as they have been excellent thus far.

WateredWind

Aug 22, 2024  on Shopify

Hey there, just writing this review to recommend this awesome service with it's insanely fast responding agent team. My agent Billy Shi has never let me down once. Always helping me with whatever problem may occur, by utilizing his vast knowledge about how cj works. Really amazed on how quick and to the point his responses were.

MYNOVA

Aug 22, 2024  on Shopify

Leah hat meine Frage sofort ernst genommen und sich direkt darum gekümmert. Ihre schnelle Reaktionszeit und Professionalität haben mich beeindruckt. Ich bin mehr als zufrieden mit dem Service, den sie geboten hat. Sie hat alles getan, um sicherzustellen, dass mein Anliegen gelöst wird. Vielen Dank, Leah, für den ausgezeichneten Support!"

Relyever

Aug 22, 2024  on Shopify

I had trouble connecting my Shopify store to the CJ portal, but with Doreen's help, who was really kind and thorough, I was able to complete the transfer in just a few minutes. Great job!

Eclipse Emporium

Aug 22, 2024  on Shopify

The Cucheng app has provided an excellent solution for my Shopify store. Inventory management is very easy and user-friendly. I was especially pleased with the quick support team. I highly recommend it!

Woof N' Wag

Aug 21, 2024  on Shopify

CJDropshipping is perfect for all your dropshipping needs. My agent Flo Ma is incredibly helpful. I've been using them for over a year now and I would highly recommend

Lumidex

Aug 21, 2024  on Shopify

My Experience with CJ has been up and down. We had a lot of problems about the items because we do clothing business, still Dolly could help me a lot on the way which made things a lot easier. She works a lot do everything she can to help his clients. Do I recommend CJ yes and no but do I recommend Dolly yes absolutely.

Mijn winkel

Aug 21, 2024  on Shopify

Super great service by Livi Peng! Quick response and always accurate. Truly love to work with CJdropshippping and would recommend everyone! Thanks for everything.

WoodyLock

Aug 21, 2024  on Shopify

CJ is really great. They have a lot of great products. Especially I fond of theirs support managers. My bestie is Sabrina Liu! She helped my with all issues and questions. Great service!

TrendSpot

Aug 21, 2024  on Shopify

I had the pleasure of working with Cherry Xu from the CJ Dropshipping support team, and I am thoroughly impressed with her exceptional customer service. From the moment I reached out, Cherry was attentive, knowledgeable, and incredibly responsive. She patiently answered all of my questions, provided clear and detailed explanations, and went above and beyond to ensure that my concerns were addressed promptly. Cherry's professionalism and commitment to helping her customers truly stand out, making my experience with CJ Dropshipping smooth and stress-free. I highly recommend Cherry Xu for her outstanding support and dedication to customer satisfaction.

Dagwel

Aug 20, 2024  on Shopify

I am grateful to Agnes. CJ Dropshipping chooses its employees with the best quality personal. I am grateful to CJ Dropshipping and Agnes.

Urlaubpicks

Aug 20, 2024  on Shopify

Sabrina Liu is very helpful and prompt with updates and information about my orders. Great experience with Sabrina!

Yogella

Aug 20, 2024  on Shopify

I had a problem with an order from my store. Maria took care of the problem in no time and helped me solve it. She is very friendly and accommodating. I highly recommend Maria.

Vexlie

Aug 20, 2024  on Shopify

My experience with CJ has been mostly good. They respond fast and always answer any questions you may have. I really appreciate Chandy Chen, she responds very fast, is easy to understand and she always fixes any issue I encounter. However, the only downside to CJ is they can't seem to be able to source products that have brand logos on them, I guess it makes sense for copyright, but still it's kind of annoying having to find other sellers.

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