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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Bold.

Mar 17, 2025  on Shopify

Christine Yu was very helpful, provided recourses and helped me understand what I need to do in a straightforward way, Thanks for your kind help.

VIBE EASE

Mar 16, 2025  on Shopify

I want to thank Ken for the excellent work and professional support at CJDropshipping! He quickly answered all my questions, helped me with order processing, supplier selection, and logistics setup. Everything was explained clearly and professionally, and the support was top-notch. Thanks to his help, my dropshipping business is running much more efficiently. Highly recommend!

parlezmode.com

Mar 15, 2025  on Shopify

I've been using CJ Dropshipping for my dropshipping business, and I must say the service has been excellent! Ken from the customer service team has been incredibly helpful, always quick to respond and resolving any issues efficiently. His support has made my experience much smoother, and I’m grateful for the great service. Highly recommend them for anyone looking to streamline their dropshipping business!

BF TRENDS

Mar 14, 2025  on Shopify

Thank you, Ruth, for helping me last time. Really... Thank you from the bottom of my heart for your kind treatment.

te'sy

Mar 14, 2025  on Shopify

Excellent service from CJ Dropshipping! The support from Bean was incredibly fast and professional. I’m just starting my dropshipping business, and I feel very well taken care of. Highly recommended!

Lennori

Mar 14, 2025  on Shopify

I am delighted to share my positive experience with CJDropshipping, particularly emphasizing the exceptional assistance provided by a your support team member, Connie Jin. She was incredibly helpful and attentive in assisting me with combining products into a bundle on the platform. Throughout the process, she was always friendly, highly committed, and readily available whenever I had any questions. Her proactive approach was particularly impressive—she even took the initiative to follow up independently whenever anything was unclear, ensuring that every detail was clarified to my full satisfaction. Thanks to her dedicated and professional support, the entire experience was smooth and efficient, giving me great confidence in using CJ Dropshipping’s services for my business.

Trendy Radar

Mar 13, 2025  on Shopify

Great Service and help from Damen my account manager, Billy and the Team. They have been supportive and responded quickly.

belvselplus

Mar 12, 2025  on Shopify

Outstanding service! Quick, Professional, and super friendly. Will definitively return. Thanks to Connie JIN

Dreamy Twinkle

Mar 12, 2025  on Shopify

I’ve always had positive experiences with customer service at CJ, as they’re quick to answer any questions and always ready to help. But today, I had the pleasure of working with Angel Li, and I have to say, she went above and beyond. This is the first time I’ve had an agent ask for screenshots to better understand my issue, and she really dedicated herself to resolving it. It’s staff like her that truly make a company great. I’m impressed with her professionalism and attention to detail!

Shopifast

Mar 11, 2025  on Shopify

Ottima esperienza, l'assistente Bonnie è stato molto efficiente e competente nel spiegarmi tutto quello che gli chiedevo. Spero di essere seguito ancora da lui perché mi sono trovato molto bene

Loki Wild Paws

Mar 10, 2025  on Shopify

This is my first time using this drop shipping business and was kind of confused about the process, and what should my next steps be, but Roxane helped me, guiding me thru, and I was finally able to fulfill my first order!! Thank you Roxane!!

Milo

Mar 10, 2025  on Shopify

Eine sehr netter Mitarbeiter oder Mitarbeiterin. Hat meine Fragen zügig beantwortet hat mir meine Produkte alle rausgesucht. und war super höflich kann ich nur weiterempfehlen

Drip'N Jewelz

Mar 08, 2025  on Shopify

Billy is an exceptional CJdropshipping agent! He communicated effectively and ensured that all my concerns were addressed promptly. I was having an issue, and he went above and beyond to help me resolve it quickly and efficiently. His professionalism and dedication to customer satisfaction truly stand out. I highly recommend Billy for anyone looking for outstanding service and support. Keep up the great work!

Ryfil

Mar 07, 2025  on Shopify

Very responsive and professional. CJ representative, Bonnie Gu, was super efficient in identifying and resolving my issues.

NEXTREND

Mar 07, 2025  on Shopify

⭐⭐⭐⭐⭐ Exceptional Service from Bonnie at CJ Dropshipping! I've been using CJ Dropshipping for a while now, and I have to say that Bonnie has been an absolute game-changer for my business. She is incredibly helpful, responsive, and always goes the extra mile to ensure everything runs smoothly. Whether it's finding the right products, handling order issues, or just providing top-notch support, Bonnie is always there to assist with a positive attitude. Her professionalism and dedication make the entire dropshipping process so much easier and stress-free. I truly appreciate her efforts and highly recommend CJ Dropshipping—especially if you get the chance to work with Bonnie! Thank you, Bonnie, for your outstanding support!

Romina Charme

Mar 07, 2025  on Shopify

Je donne 5 Étoile à un agent de cjdropshipping nommé (Bean) car il m'a bien aidé et surtout patient et disponible.

Dynamite Gear Ltd

Mar 06, 2025  on Shopify

WIlla Chen is actually supports sellers. Very disappointing working with CJ. I put effort and they are asking me for similar items not same shows in ad.

Hydrava

Mar 06, 2025  on Shopify

I can't recommend Sabrina highly enough! She has been an absolute game-changer for my business. From day one, she has provided top-notch support, quick responses, and expert guidance. Sabrina goes above and beyond to ensure my orders are processed smoothly, sourcing high-quality products at great prices and keeping me updated every step of the way. Her attention to detail and dedication to customer satisfaction are truly unmatched. If you're looking for a reliable and professional agent, look no further than Sabrina Liu. She is hands down the best in the business!

Tenora AUTOGRIP

Mar 05, 2025  on Shopify

Arina Dong is very good to work with. Solved my problem on editing and updating products within minutes. She was incredibly helpful in assisting me with updating and editing my product order, and her clear explanations made the entire process smooth and stress-free. Very good customer service!

Strenox

Mar 05, 2025  on Shopify

Just started using the app, cannot have a lot of judgement, but so far everything is going very well. Unfortunately, already bumped into some issues from my store's side, but the support team is very helpful. Connie was with me since the beginning of my request and helped me along the way.

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