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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

ChinaDrops - The Best for You

Aug 27, 2024  on Shopify

We have been using the app for 3 months now. It works great with Shopify. Everything is almost automatic. In the beginning, there were problems with the setup because of the tax regulations and the import from China to Germany (IOSS procedure). Together with the APP support and CJ support, we were able to solve this quickly. Questions about the products, shipping options etc. are also answered promptly and professionally by CJ support. For certain products, special bundles have even been set up for us. Especially personal supervisors helps a lot if you have no experience with the platform yet. We would especially like to highlight John, who immediately clarifies questions about products or problems with shipping and also helps us with any other handling questions. We can therefore only recommend the APP and working with CJ as a dropshipping company. For even faster delivery times, even more products would have to be available in CJ's warehouses in Europe.

lightstripsco

Aug 27, 2024  on Shopify

I can't say enough good things about John at CJdropshipping! He's incredibly helpful and always attentive to our needs. Whether it's a small question or a big request, he handles everything with a smile. John truly makes our experience top-notch!

Zuthoria

Aug 27, 2024  on Shopify

John at CJdropshipping is amazing to work with! He's always so helpful, attentive, and ready to assist with any questions or requests. His friendly and accommodating approach makes everything so much easier. I couldn't ask for a better partner!

rioana®

Aug 27, 2024  on Shopify

I've been using this platform for over two years now, and I highly recommend it to anyone looking to start their own business. The platform is intuitive and user-friendly, making it easy to navigate and manage various aspects of my business. One of the standout features is having a dedicated personal agent to assist with any questions or concerns. I consider myself fortunate to have Vincy as my agent; she consistently goes above and beyond to support me and my team. Her prompt updates and effective solutions have been invaluable. I'm genuinely grateful for her exceptional service. Thank you, Vincy.

Anxiely™

Aug 27, 2024  on Shopify

excellent app for using dropshipping, thanks to my agent I had perfect assistance. She is clear in everything and helps you in every way to make you understand something, she responds quickly. Ceci the best :)

The Divine Being

Aug 27, 2024  on Shopify

Great experience with our agent July Chan - she goes the extra mile to make sure everything is well taken care of. Is responsive and follows up on the request we put through. Highly recommended.

ShapelyStyle

Aug 27, 2024  on Shopify

My favorite sourcing app. I had the pleasure of being assisted by agent July Chan. Any question or request I had was promptly dealt with. All and all CJ has made sourcing and fulfilment a breeze.

VORA

Aug 26, 2024  on Shopify

Partnering with CJdropshipping has transformed my business, and I can't thank Eileen Qian enough for her exceptional support! Eileen has been amazing to work with—always responsive, knowledgeable, and consistently going the extra mile to ensure everything runs seamlessly. The platform is user-friendly, offering a wide selection of products and dependable shipping options. However, what really distinguishes CJdropshipping is their top-notch customer service, particularly with dedicated agents like Eileen who make you feel fully supported at every turn. I highly recommend them!

Emporium Exclusive LLC 93-2909983

Aug 26, 2024  on Shopify

I had a problem with an order, I contacted support and Dolly helped me solve the whole problem, it was a pleasure to talk to her

Magic Moon Store

Aug 26, 2024  on Shopify

Thanks to technical support, Rebeca resolved my doubts and helped me obtain information with several shipments.

Barber Knight

Aug 26, 2024  on Shopify

Been using CJ for over 2 years now and can never complain about anything. always the best experience. Highly recommended! isabella is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

NanoPalette

Aug 26, 2024  on Shopify

I love that you get a private agent when you register, Dolly helped me so much, she gave me discounts, helped with shipping, helped with connecting products and she aleays replies fast

Daruma Power

Aug 26, 2024  on Shopify

I have just started to use CJ and I must say that the customer service is great. Zoey, my agent, was super helpful and answered to all my questions very quickly finding solutions to issues a was having due to my inexperience. Thanks Zoe!

VEDAPACE

Aug 26, 2024  on Shopify

Great experience working with them! Fast responses, great and friendly support team and the will to solve anything problem related! 10/10 Working with you Zoey!

Oravku

Aug 26, 2024  on Shopify

I recently had the pleasure of working with Amelia from CJ Dropshipping, and I couldn’t be more satisfied with the experience. From start to finish, Amelia was incredibly professional, responsive, and genuinely dedicated to helping me with my inquiries. She went above and beyond to ensure that all my concerns were addressed promptly, providing clear and concise information every step of the way. Her friendly attitude and deep knowledge of the platform made the entire process smooth and stress-free. If you’re looking for top-notch customer service, Amelia is the person to go to. Highly recommend!

Dress For That

Aug 26, 2024  on Shopify

I want to give a big shoutout to Kaycee & Bellica for her exceptional help! She assisted me quickly and efficiently, resolving my issue in no time. Her friendly and professional attitude made the whole experience pleasant. Thank you, Bellica, for the excellent support!

Vefa The Label

Aug 26, 2024  on Shopify

Bianca is amazing to work with professional, attentive, and always going the extra mile. Highly recommend her for top notch service!

Fire Blanket Safety

Aug 25, 2024  on Shopify

I had the pleasure of speaking with Suki, and I must say Suki was exceptional! Took the time to explain everything very clearly, ensuring I fully understood all the details. The patience and professionalism made the entire experience stress-free and enjoyable. Suki truly went above and beyond, and I couldn't be more satisfied with the provided service!

Devine Glamour

Aug 25, 2024  on Shopify

My Experience with CJ has fantastic. We had some issues with an unconnected/ sold out item, but Bonnie was able to sort it all out. Bonnie was very patient and helpful. Thank you so much for your help.

StingMasterQuell

Aug 25, 2024  on Shopify

Many thanks to Bianca For great and personal service! I really like your app, it provides a complete package for what I need

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