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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

WIKD

Sep 04, 2024  on Shopify

Suki is by far the coolest manager I have come across. My account was earlier being managed by Kraytom and he was great as well. But can’t mention enough how lightning fast Suki is with providing immediate help. Suki makes sure that your issues are resolved within a jiff. I am super happy to choose CJ as my partner for launching my store. Cj’s catalogue is exhaustive and has much diverse range to serve for all kind of customer segments and their needs. Thanks guys. Much love from India.

Geniva

Sep 04, 2024  on Shopify

I recommend not using this app. Over the past two months I have used the app and made multiple orders. When a large part of my orders were not delivered, it turned out that customer service did not provide any help, resend or respond to my refund request. In fact I was just ignored. Think carefully before installing this app.

Solvee

Sep 04, 2024  on Shopify

Maria Deng is a very good person. CJ is lucky to have Maria Deng on his team. CJ is the very trusted plate form

Panda Dodo

Sep 04, 2024  on Shopify

New to the CJ community here, but so far it's been a thousand times better than dealing with AliExpress. Bonney has been a great help with questions and service. Thank you.

AlcaRoma

Sep 04, 2024  on Shopify

I am really impressed with the responsiveness of the customer service at CJ Dropshipping. Bonney was very helpful in addressing some of my concerns, and I thank her for that.

InsPrint

Sep 04, 2024  on Shopify

I would recommend the app because they have unique products and the customer service is good. My agent Mr.Raymond is always available to chat with and is helping me with stock updates and orders. He helps in raising tickets on solving issues and explains things using screenshots.

My Store

Sep 03, 2024  on Shopify

Wow, great service! Connie helped me a lot. I had so many questions that would have taken two days to receive answers if I had submitted a ticket, but she helped me right away. Thank you, Connie! :)

Adorable Pet Supply

Sep 03, 2024  on Shopify

Since last year they make some changes and had me little confused,but they really helpful explaining everything. It's getting much better.

Glass Garden

Sep 03, 2024  on Shopify

I would like to thank my representative Kaycee Chen for helping me by solving all my problems quickly and answering all my questions immediately. CJ Dropshipping has become more understandable and easy for me thanks to Kaycee.

Axel Luxe

Sep 03, 2024  on Shopify

Been using CJ for over 3 months now and can never complain about anything. always the best experience. Highly recommended! Camilia Zhu is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

Thecoolix

Sep 03, 2024  on Shopify

Its been one month using CJ dropshipping.Its been a good experince.I am fortunate to have Christine Yu as my agent.She have help me alot and solving my enquiries.I do recommend CJ dropshipping to anyone getting started.

Eduardo Pereira Almeida

Sep 03, 2024  on Shopify

In the beginning, there were problems with the setup because of the tax regulations and the import from China to Germany (IOSS procedure).The platform itself is easy to navigate, with a vast range of products and reliable shipping options. But what truly ...

Petit Rêveur

Sep 03, 2024  on Shopify

Je tiens à exprimer ma grande satisfaction quant à mes expériences avec CJdropshipping. La boutique offre un service de qualité, avec des produits variés et une logistique efficace, mais ce qui fait véritablement la différence, c'est leur support client. Je souhaite tout particulièrement remercier Mme Christine Yu pour son professionnalisme exceptionnel. Non seulement elle est toujours réactive et à l'écoute, mais elle fait également preuve d'une gentillesse rare dans ce domaine. Elle a résolu à plusieurs reprises mes problèmes rapidement et efficacement, faisant preuve d'un grand savoir-faire et d'une compréhension approfondie des besoins de ses clients. Merci infiniment, Christine, pour votre soutien constant et votre engagement à offrir une expérience client irréprochable. C'est un véritable plaisir de travailler avec vous.

daisys-choice-homeware

Sep 03, 2024  on Shopify

We love using CJ Dropshipping, and their assistant Tab Zhao is really helpful. He is one of the best assistants to work with!

Littlemixx

Sep 03, 2024  on Shopify

I am sole proprietor and start up. I do not know much and every steps I take is still a trial and error. However I find CJ Dropshipping easy to manage and sync through my Shopify shop. Also tested for order and the delivery was within 2 weeks ( Philippine market) also they have a working and easy to reach customer service people. Special thanks to miss Chandy Chen for the help and guidance. She made it easy and quick for me.

ShopSebi

Sep 03, 2024  on Shopify

Sini Liu has been a great help through my experience using CJdropshipping. The platform is pretty convenient and you get a personal agent to assist you which helps a lot.

Sooda

Sep 03, 2024  on Shopify

fast like fast train.... sort my issues in 5 mints.... Thank you so much Alen for your kind response and help ..

EasePacker

Sep 03, 2024  on Shopify

Thank you Raymond, he always there to answer my questions, resolve any issues, and provide valuable insights.5 star!

Daddy Helper Company

Sep 03, 2024  on Shopify

Bin Han from CJ dropshipping was fast in finding answers for me. Quick to get in touch with supplier and find all necessary information. Thank you Bin Han and CJ dropshipping for making things easier. 5 Stars

alisnabb.se

Sep 02, 2024  on Shopify

Suki is a dedicated support specialist at CJ Dropshipping. She's always ready to help, providing quick and effective solutions with a smile. Whether you have a question or need assistance, Suki is your go-to person for top-notch support.

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