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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Athena Fashion

Sep 09, 2024  on Shopify

CJ is the best drop shipping platform that I ever used. It's every easy. and also My agent Ashley Wu is helping me a lot with by business. Quick replies, solving issues , Helps to find trending products and more. everything is going well with her help.

Vissary

Sep 09, 2024  on Shopify

I would like to highlight the excellent quality of the support provided by CJ, especially from my agent, Chandy chen. The team demonstrated a courteous and professional approach, always ready to listen and resolve issues with speed and efficiency. I am extremely satisfied with the service and recommend CJ to anyone seeking high-quality support.

HexiLight

Sep 09, 2024  on Shopify

The products and customer service is unmatched, they have been so nice. They respond to my support and needs within minutes. Big shout out to all the employees. Highly recommend CJ for you dropshipping store too.

Elevated Essentials Hub

Sep 09, 2024  on Shopify

Zoey! She was such a great help and walked me through an issue to help me get me sale that was abandoned!

Petit Rêveur

Sep 09, 2024  on Shopify

Je tiens à exprimer ma grande satisfaction quant à mes expériences Je tiens à exprimer ma grande satisfaction quant à mes expériences avec CJdropshipping. La boutique offre un service de qualité, avec des produits variés et une logistique efficace, mais ce qui fait véritablement la différence, c'est leur support client. Je souhaite tout particulièrement remercier Mme Christine Yu et Mme Angel Li pour leur professionnalisme exceptionnel. Non seulement Christine est toujours réactive et à l'écoute, mais elle fait également preuve d'une gentillesse rare dans ce domaine. Elle a résolu à plusieurs reprises mes problèmes rapidement et efficacement, avec un grand savoir-faire et une compréhension approfondie des besoins de ses clients. Je tiens également à exprimer ma gratitude envers Angel Li, qui m'a aidé à ajouter des produits à ma boutique et à faire le lien entre Shopify et CJdropshipping. Son expertise et ses conseils pratiques ont rendu le processus beaucoup plus fluide et m'ont permis d'améliorer la gestion de ma boutique en ligne. Merci infiniment, Christine et Angel, pour votre soutien constant et votre engagement à offrir une expérience client irréprochable. C'est un véritable plaisir de travailler avec vous deux.

Modeliefhebbers

Sep 08, 2024  on Shopify

Skylar Dai have been extremely helpful to solve my questions. I'm felling that I'm getting up to speed very fast thanks to their very fast support, what translates in a better service for my customers. Thanks

Cozy vibe

Sep 08, 2024  on Shopify

Highly recommended! Stacey is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

Geniva

Sep 08, 2024  on Shopify

Based on my experiences, I do NOT recommend this app. I installed this app four months ago. Technically, the app was easy to integrate into my Shopify account and worked almost immediately. Problems immediately arose in the processing of my orders. The delivery of the first order turned out to be incomplete and took several weeks. When a large shipment was not delivered at all, customer service appeared to offer no help. I was advised to contact DHL, after which DHL referred me back to JCdropshipping. Requests to JCdropshipping for refund or resend were never answered. I lost my trust in this "supplier" and lost my payments. Think carefully before installing this app.

Lumintherapy

Sep 08, 2024  on Shopify

I've had the pleasure of working with Bin Han from CJ Dropshipping for my product sourcing needs, and I must say, he has been absolutely fantastic! Bin is not only responsive and diligent but also goes above and beyond to ensure that all queries are answered and issues are resolved promptly. His attention to detail and proactive communication make the sourcing process smooth and efficient. I highly recommend Bin Han to anyone looking for a reliable and professional dropshipping agent.

YFY Candles

Sep 08, 2024  on Shopify

I’m new to CJ but when ever I’ve needed help or assistance the advisor Jolie has been really helpful explains things clearly and guides you through it she has excellent customer service skills really good

MiRoLe's Shop

Sep 08, 2024  on Shopify

Perfect service. I really appreciated the patience and kindess of people who helped me. Leah thank you so much for you great and unforgettable help. I've just started my own shop and business and Leah's help has been priceless. But obviously i can't forget my precious agent Willa who helped me since the beginning in choosing the right product and how to add it on my shop. She/He was super generous and always there to help me whenever i found any problems. THANK YOU SOOOOOO SOOOOO MUCH.

My Store

Sep 07, 2024  on Shopify

I just began using CJDropshipping and with that came many questions. Thank you very much Pauling (Customer Service) for helping answer all of my in depth questions! I see a great future with CJDropshipping. Highly recommended!

matchless online

Sep 07, 2024  on Shopify

very nice partner to dropship the products. I have 99% customer satisfaction in terms of the product quality. Need to bring shipping cost lower, and ad more trending products. Their online support is superb in terms of time and understanding the issue and provide a solution

Mhercie's aesthetics

Sep 07, 2024  on Shopify

Much thanks to Rebecca my namesake . She really helped me and answered my questions to my satisfaction

Magic Moon Store

Sep 07, 2024  on Shopify

Thanks to technical support, Arina resolved my doubts and helped me obtain information with several shipments.

StiliTrip

Sep 06, 2024  on Shopify

Angel has been very helpful, understanding and professional. He helped me overcome a challenge very quickly, thank you for responding instantly to my messages. Thank you CJ Dropshipping! :)

Lets Stay Warm

Sep 06, 2024  on Shopify

Ken Yang was very good at explaining that i had to have an order picked once a customer bought from my shopify store. silly me, i was used to oberlo, but currently using cj

My PickleBall Girl

Sep 05, 2024  on Shopify

Thanks to Leah! I up and running correctly and efficiently. They are so helpful and quick. For a new business owner they truly help keep the stress down.

Rylera

Sep 05, 2024  on Shopify

I don't really write reviews, but Joean Gu has been extremely helpful in product sourcing and answering all my questions. Would highly recommend anyone looking for a supplier to work with him and CJ.

DripMatrix

Sep 05, 2024  on Shopify

I’ve had an amazing experience using this chat service with Rebecca Lin. The response time is incredibly fast, and the support team is knowledgeable and helpful. Whether I’ve had simple queries or complex issues. Thanku Rebecca Lin and CJ Dropshipping.

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