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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,675)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

polygelperfection.com

Jul 11, 2024  on Shopify

I'm incredibly grateful for Jolie Zhu's expertise and assistance! She helped me connect my CJ products listings to TikTok Shop seamlessly. Before her help, it showed zero presence, but thanks to Jolie's skillful guidance, everything is up and running smoothly now. Her knowledge and professionalism are unmatched, and she was a pleasure to work with. I highly recommend Jolie Zhu for anyone needing expert assistance with e-commerce integrations. Five stars without hesitation!

Girls Night Out

Jul 11, 2024  on Shopify

I just started but by now the customer service was great! Shoutouts to bonnie, he/she gave me great advice per WhatsApp and delivered fast!

Flamingoo Foot-wear

Jul 11, 2024  on Shopify

Harvey's customer service as a CJ Dropshipping agent is nothing short of exceptional. From the very beginning, he has demonstrated an unwavering commitment to ensuring my complete satisfaction. Harvey's responsiveness is one of his standout qualities—he is always quick to reply to my inquiries, regardless of the time of day. His thorough and informative responses make it clear that he genuinely cares about resolving any issues I might encounter. Harvey's proactive approach to customer service sets him apart. He consistently anticipates potential problems and addresses them before they become significant, which has saved me countless hours and headaches. Whenever I've had special requests or needed assistance with complicated orders, Harvey has handled everything with remarkable efficiency and a positive attitude.

Mugiwara Market

Jul 10, 2024  on Shopify

Tab zhao helped me a lot and communicates very fast gave me shipping updates and everything very helpful

Queenlly

Jul 10, 2024  on Shopify

Best support ever. They ve responded fast and helped with all my product connection and order fullfilment. I like the live chat option and the COGS.

touchydesign

Jul 10, 2024  on Shopify

I just beginning my journey I don't know how to work but your customer support team continue guide me, Thanks

Recreation CB

Jul 10, 2024  on Shopify

Simple, easy to use, and I love the fact that I get help Promptly. My agent Nancy has been very helpful, courteous and also find solutions to my questions and concerns. keep up the good work.

FitGummis

Jul 10, 2024  on Shopify

Very kind support. I wanted a custom message for a client and they did it. Big thanks to Garrison Wong who helped me. Hope my client will be satisfied. Big thanks again

Luna Skin Care

Jul 10, 2024  on Shopify

LINCY is the best I wanted to take a moment to express my utmost satisfaction and gratitude for the outstanding service provided by Lincy during my recent interaction with your customer care team. Lincy's professionalism and dedication were evident from the beginning. She greeted me warmly and listened attentively to my concerns, demonstrating a deep understanding of the issues I faced. Her knowledge of your products and services was comprehensive, and she adeptly guided me through troubleshooting steps and solutions with clarity and patience. What truly impressed me was Lincy's proactive approach to ensuring my satisfaction. She not only resolved my initial issue promptly but also took the time to follow up to ensure that everything continued to work smoothly. Her commitment to providing excellent customer service was evident throughout our interaction, making me feel valued and reassured as a customer. In today's fast-paced and often impersonal customer service landscape, encountering someone like Lincy was refreshing. Her courteous demeanor, professionalism, and genuine concern for my needs left a lasting positive impression. I am confident that with representatives like Lincy, your company stands out for its commitment to customer care excellence. Please extend my heartfelt thanks to Lincy for her exceptional service. She is undoubtedly an asset to your team and a prime example of what outstanding customer service looks like.

Emery London

Jul 09, 2024  on Shopify

So far so good. Personalised sourcing agent responsive and super helpful. Fanny is helping me at the moment and she's fantastic.

J-TEN Variety Merch

Jul 09, 2024  on Shopify

CJDropshipping's customer service is very good and their products are as seen on the pictures. Thanks Lea for your prompt replies!

MYAPPLECOVER

Jul 09, 2024  on Shopify

Been using CJ for over 2 years now and can never complain about anything. always the best experience. Highly recommended! Carrie Wang is one of the most friendly staff in Cj. whenever i need any help she helps you like its her own business.

ErgoSitt

Jul 09, 2024  on Shopify

I have been working with agent Kaycee at CJdropshipping and I am extremely satisfied with the service. Kaycee is highly professional, efficient, and always goes above and beyond to ensure that my needs are met. The communication is clear, and the response time is very quick. I am impressed with the seamless experience and the quality of products provided. I look forward to a long-term cooperation with Kaycee and highly recommend CJdropshipping to anyone looking for reliable and top-notch service. Thank you, Kaycee, for your outstanding support!

Claws&Paws

Jul 09, 2024  on Shopify

I am thoroughly impressed with CJdropshipping's customer support, and Rami Wu exemplifies the dedication and professionalism that sets their team apart. I would highly recommend CJ dropshipping to anyone looking for reliable service and support in dropshipping. Thank you, Rami, and the entire CJdropshipping team, for making my experience seamless and enjoyable.

My Store

Jul 09, 2024  on Shopify

Amazing service. So helpful, I was having trouble finding a product so I asked my private agent, suki huang, and he helped me out within 10 minutes.

Kitty Comforts Collective

Jul 09, 2024  on Shopify

I would firstly just like to thank Krise (my agent) for always being so quick to reply to any queries I have. He, and the other agents are always so eager to help. I have only been drop shipping for a couple of months, and made a few sales earlier. CJ has been a great experience so far, i'd definitely recommend them for anyone just starting out!

Shop Sancle

Jul 09, 2024  on Shopify

Marian Chen it's been the best agent i've ever had, always answering quickly and efficiently. Top notch service!

ChipChase

Jul 09, 2024  on Shopify

Really fast customer service, I have been using cj for 7 months and never had a problem. Customer support Zoey helped me a lot to speed up shipping.

Candles Molds

Jul 09, 2024  on Shopify

Best DS store, Very nice customer service, they make sure that your customers gets the best quality products before making delivery to them.

nyaabs.com

Jul 09, 2024  on Shopify

I had a fantastic experience with CJ dropping website, the have election of product and the price are very competitive. also their customer is ready to help you till your understanding point especially @Irene she's the best. I would highiy recommend this website to anyone.

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