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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,633)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Nostalicon

Sep 16, 2024  on Shopify

Easy to use, you can always use the customer service to get help, Leah immediatly answered me and helped to get a solution.

prestigepearls

Sep 16, 2024  on Shopify

cjdropshipping is easy to use and have a great support team. my support Connie Jin helped me a lot in my issue case

BrightLine Shops

Sep 16, 2024  on Shopify

Rebecca in customer support, SUPER helpful, and patient! Just a newbie, going through the order fulfilment process, and making sure all processes work, thank you so much!

Fashion Shop Company

Sep 16, 2024  on Shopify

I thank Angel for their 100% response service. I was supported in all my questions at any time of the day. quick and efficient response I am very happy with this exchange with. hope for my next answer to come across angel

My Store

Sep 16, 2024  on Shopify

So far everything is going great. I had an issue upon sign up Alan was able to assist and walk me through it. Alan was patient and helpful!

Perquaza.com

Sep 16, 2024  on Shopify

Exceptional Service and Customer Care I had an outstanding experience with Ken from CJ. His quick and efficient service, combined with his ability to truly think along with the customer, sets a new standard in professionalism. Ken went above and beyond to ensure that my needs were met swiftly and thoroughly. More companies and individuals should take a page from his book when it comes to customer service. Highly recommended!

Lusvie

Sep 15, 2024  on Shopify

So far, the app has been intuitive and easy to navigate, with plenty of helpful tutorials available. Whenever I encountered more complex issues, my agent Ruth was always quick to respond with clear, concise instructions. My experience with CJ has been nothing short of excellent, and I really appreciate the support from their team. Props to everyone at CJ for making the process this good.

Wipe the Slate Clean

Sep 15, 2024  on Shopify

I was supported by Sveta today who was very helpful. He was able to help me with drop shipping and provided me with some useful links. Great customer service

JNZ Ecom

Sep 15, 2024  on Shopify

Great support from CJ when needed with all the necessary details. highly recommended. Kudos to the Chat support Sveta. very helpful!

Zenn

Sep 15, 2024  on Shopify

Perfect app when starting your dropshipping journey, orders are processed in the best way and they have very good costumer service with very fast answer time. Thank you Zoey for all your help.

OMNIVAULT

Sep 15, 2024  on Shopify

I had an excellent experience with CJ Dropshipping! Doreen Zhu from the support team was incredibly helpful and went above and beyond to assist me with my concern. She was professional, friendly, and very attentive to my concerns, ensuring that my issue would be resolved promptly. I’m extremely satisfied with the service I received and will definitely continue working with CJ Dropshipping. Highly recommended!"

titoama

Sep 15, 2024  on Shopify

I just started drop shipping and was hoping to get the best treatment and help from CJ drop shipping. One day I texted customer service for help and I met an angel. Her name is Skylar Dai. She took me through the process with patience and upmost professionalism. From sourcing till Shipping, she was right there all the way. I am grateful to her and I know she must be an asset to your company.

Saint K Shop

Sep 14, 2024  on Shopify

Perfect app for finding inventory, simple to use! Had a question and Kribee Huang, helped me through the process. I definitely recommend it.

InnateFit

Sep 14, 2024  on Shopify

Hello. Thank you Box Chen for always responding when I need assistance. I just asked on a Sunday afternoon and he responded to my inquiry. Wonderful manager.

Mitero

Sep 14, 2024  on Shopify

I appreciate Cheria for efficiently providing the essential information required. Thank you for your exemplary service.

Mijn winkel

Sep 14, 2024  on Shopify

Enid Dong is a very good agent. Good communication, you can ask him every question you have. Definitely recommend using CJ

Sinister Aura

Sep 13, 2024  on Shopify

CJ always does great a job with response time and customer service. Jolie is one of my favorite representatives and she does her job very well.

PADERDELIGHT

Sep 13, 2024  on Shopify

Connie helped me a lot with a problem with the product listing. She was very patient with me as a beginner. Many thanks.

Digital Drape

Sep 13, 2024  on Shopify

Ms. See has been incredibly responsive and always welcoming when handling my queries. I consistently receive positive responses and am always satisfied with how she resolves any issues we encounter. If I could, I would give her 8 stars, but the system only allows for 5!

JK Hub For Kids

Sep 13, 2024  on Shopify

I've been using CJ Dropshipping, and the service has been fantastic! Zoey, my support provider, has been incredibly helpful and responsive, always going the extra mile to ensure everything runs smoothly. Fast shipping, great product variety, and top-notch customer service. Highly recommend CJ Dropshipping for all your business needs!

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