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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Naturlauf

Jul 02, 2024  on Shopify

Easy to use and there is always a 24/7 Support if something needed. Rebecca is always by my side helping me out with quick responses. Big thank you!

Online Shop

Jul 02, 2024  on Shopify

Saturn is helpful and nice customer service.Her patience and clear communication made resolving the problem effortless. Her dedication to ensuring customer satisfaction truly sets her apart. I highly recommend Saturn for her helpfulness and kind demeanor!"

Zolano

Jul 02, 2024  on Shopify

I highly recommend CJDropshipping to people who are new It is a lot to get into but definitely worth it! Cant wait to progress further Thank you Steph Zhu for guiding me through the steps to get my orders out. Very kind and willing to help you! Even asked for me about it while I didnt mention it myself

BB Shop

Jul 02, 2024  on Shopify

I am having an excellent experience with CJ, especially with Chandy Chen. The service has been outstanding, with prompt responses and efficient handling of orders. Highly recommend!

KushBox

Jul 01, 2024  on Shopify

Krise Qi is very reliable and professional. I am so happy with his support, he really helped me on so many occasions. I really thank him very much.

Sunzone

Jul 01, 2024  on Shopify

I have been using this platform now for over one year and I can recommend CJ to anyone trying to start their own business. The platform is quiet intuitive and easy to use. You have an personal agent that helps you with all your questions. I am lucky to have Carrie as my agent as she is going above and beyond to help me and my team. We always get quick updates and/or solutions on any issues we face. Thank you Carrie!! For anyone else getting her as your agent...you will be thrilled!

Click & Ship

Jul 01, 2024  on Shopify

Very good site, customer service is great. Bonnie is very helpful and fast with her responses. Has helped me a lot with any queries I have had without her Everything would have taken alot longer! Thankyou Bonnie! A wide range of products to pick from I would definitely recommend.

Supreme rc cars

Jul 01, 2024  on Shopify

I have been using this platform for years, I have always been satisfied but I must say that my agent Harvey helped me a lot for this new store, always ready and available to help me, thanks Harvey thanks Cj dropshipping. the best for dropshipper!!

Ovrtyme

Jul 01, 2024  on Shopify

really quick responses, especially thanks Zoey for solving my issues and being responsive :) I highly recommend CJ because of its customer service !

MOSIAA

Jul 01, 2024  on Shopify

I started with cjdropshipping. Thank God I had an agent right away, Joean Gu. He answers all my questions very quickly and helps me a lot. I'm very happy that I have an agent like him.

MirelleDeluxe

Jul 01, 2024  on Shopify

A big thank you to the CJ Dropshipping support team, especially Bellica Lin, for providing more than an hour of support and consulting to fix the problem. Your help was greatly appreciated. Thank you, Bellica Lin!

Simply Jewels

Jul 01, 2024  on Shopify

My journey with CJdropshipping has been a great experience. My agent Kaycee Chen has been amazing helping me find the best products, prices and suppliers. Very helpful and I’m looking forward to working with Kaycee & CJdropshipping on any future projects. Many thanks

Glowban

Jul 01, 2024  on Shopify

CJ has been absolutely amazing throughout my journey, their customer service is outstanding. I have to say the amount of products you can find on CJ is endless, and if they don’t have what you want, they have a sourcing request option, how convenient! I have to say Bonnie has been absolutely amazing, she responds so fast! Thank you CJ and Bonnie!

Namponline

Jul 01, 2024  on Shopify

CJ dropshipping is so far the best. They are efficient in everything. Agent Bin Han has been helpful and responsive at all times. Keep up the good work, CJ!

Mijn winkel

Jul 01, 2024  on Shopify

The customer service is very good, everytime i have a question, i get a quick reply on Whatsapp from my agent Bin Han. Very kind agent and speaks very well english.

Hunt Pro Gear

Jul 01, 2024  on Shopify

The staff at CJ were TOP-Notch! I only wish I would have contacted them much sooner for the assistance I required. Big SHOUT-OUT to Connie Jin !!! Supportive, Helpful, Reassuring and Friendly!

ReRi X

Jul 01, 2024  on Shopify

I had a very good experience with Chandy Chen. He helped me find products and solved my problems very quickly. I am very grateful for his quick answers to my questions. I really enjoy working with him =) Thanks Chandy for everything

LoveLace

Jun 30, 2024  on Shopify

I am new to this business and obviously the software. So far the experience has been great. My assistant Fanny has helped me with understanding many insights of CJD Software for which I am very thankful. It could become frustrating when you are in learning phase lie myself. However if you have a assistant like her with experience to resolve your hiccups asap, there is not better value a company can add for their customers. I highly recommend CJD to anyone who is diving into ecommerce for the first time.

Shoppers Haven

Jun 30, 2024  on Shopify

CJ have excellent customer service. I was helped by their agent Bin Han who assisted with my query straight away. I didn't had to wait at all.

Zeneskincare

Jun 30, 2024  on Shopify

the conversation with Rebecca was good, understandable respectful and and I appreciate her service I recommend this agent

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