CJdropshipping: Much Faster logo

Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,674)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Zeneskincare

Jun 30, 2024  on Shopify

the conversation with Rebecca was good, understandable respectful and and I appreciate her service I recommend this agent

Travoloo

Jun 30, 2024  on Shopify

Amazing opportunity for starting off. Especially the suport is amazing. Lahne is doing an amazing job and is always available for any kind of support.

Rise Above

Jun 30, 2024  on Shopify

My personal agent Fanny has done a remarkable job in helping me with my problems! I am fairly newer so I had a ton of questions but it was no issue at all! She was there every step of the way and got me the solutions I was looking for as quickly as possible! Thanks again!

Swift Mart Pro

Jun 30, 2024  on Shopify

I would like to give a big thank you to “Luria xie “ . The customer Service was well delivered and the patients was awesome . You’re good at your work and appreciate it . Thanks for satisfying my troubles and putting a smile on my face THANKS LURIA XIE

Berthaly

Jun 30, 2024  on Shopify

I must say the customer service I have received from Sveta has been excellent. My requests and question were handled quickly and efficiently. She very professional and took care of all my concerns. Thanks Sveta!

The Tiny Guys Dog Haus

Jun 30, 2024  on Shopify

Great experience so far, easy to navigate and my customer service agent Oliver Xu has been super fast to respond and help with my questions.

Veloxea

Jun 30, 2024  on Shopify

I recently had the pleasure of interacting with CJ's support team, Gildan was stand beside me until fix all my issue and this mean to me and I am thoroughly impressed. The team was exceptionally responsive, knowledgeable, and genuinely committed to solving my issue. From the moment I reached out, they handled my inquiry with professionalism and efficiency, ensuring that I had all the information and assistance I needed. Their dedication to customer satisfaction is evident, and they went above and beyond to make sure my experience was smooth and pleasant. I highly recommend CJ not only for their top-notch products but also for their outstanding customer support. Five stars!

Elana Jewelry

Jun 30, 2024  on Shopify

The support is super helpful and fast. My agent Nancy Wu was super helpful and always there to help me. I Appreciate her hard work in helping me with my suppliers, etc...

Knew Knowledge

Jun 29, 2024  on Shopify

I was stuck trying to figure out why CJ was awaiting payment when I knew the customer had already paid... Bonnie was extremely helpful and patient with me in explaining what i needed to do to complete the order process. Thank You Bonnie

Zenaro

Jun 28, 2024  on Shopify

Love Cj. It's such a convenient fulfillment service. I've been using them for a couple of months and I've never had any issues. If there were any problems with my orders, their customer service assisted me in a timely manner. I also wanted to specifically mention Leah, who helped me solve a problem with tracking numbers on my orders. I definitely recommend them!

NeckFixer

Jun 28, 2024  on Shopify

I have been a CJ Dropshipping client since 2019 and am still here after 5 years. What sets CJ apart from any other 3PL is their focus on nurturing relationships with their clients. Everyone is going to have competitive prices, product costs can only go so low and shipping lines are going to be pretty standard everywhere you look, so the one way to be differentiated is by giving the best customer experience possible and CJ does exactly that. CJ feels more like an extension of your team, like a crucial member of your store's success. They want to you to win and relish in all of your victories. Quickly, they learn everything about your store's needs and know as much as you when it comes down to the products you are shipping out. In this hectic world of delivering a product remotely thousands of miles across the world, issues will inevitably rise. And this is where CJ truly stands out because they are there for you in those moments to help you quickly resolve issues and move forward. Over the years, I have been connected with 5 phenomenal account managers, but just recently I was connected with an account manager so good that I just felt the need to leave this review for my dearest friend - Carrie. She is an embodiment of everything CJ is and of the experience I hope everyone can have at some point. Her communication skills are 10/10, she is punctual, I can on and on... but the most important thing is that she gets stuff done! So on behalf of myself and of all the members of my e-commerce stores, I want to thank CJ and more specifically - Carrie, for helping us make a dream a reality by servicing our customers they are the backbone of our business.

OneDayStore

Jun 28, 2024  on Shopify

Fast response and everything was easy to understand when you have an Agent like Alan, thank you so much i really appreciate that i'm happy that i choose CjDropshipping!

Mode-Saint.fr

Jun 28, 2024  on Shopify

CJ is amazing and so is John. He has been helping me for a couple months and our supply chain improved so much.

ToniKay Creations

Jun 28, 2024  on Shopify

Thank you Cherry Xu for your awesome customer service. I appreciate the time you took to help me understand the process and to sync products to my store. I know I keep asking too many questions and answer them all. Thanks a many times!

House Of The Stoics

Jun 27, 2024  on Shopify

CJ Drop shipping has been great. I had trouble with linking the store and Jolie helped me out in a timely and efficient manner.

FutterFreund

Jun 27, 2024  on Shopify

I just have startet with dropshipping bit sith cj its very easy, especially with the help of Sulee li, the best agent! Thanks

mynava.

Jun 27, 2024  on Shopify

We love working with Cjdropshipping, because of our agent. Dolly is by far the best agent we’ve ever had. She always gives her best, and her effort is truly appreciated. We really enjoy working with her, and she makes our experience with CJdropshipping extremely pleasant. Our whole team is very satisfied with Dolly as our agent.

Amor Mio - Love

Jun 27, 2024  on Shopify

Oliver Xu who contact with me directly and solved my issue fary fast. Thank you Oliver and Cjdropshipping

Petibee

Jun 27, 2024  on Shopify

CJ Dropshipping is a fantastic platform, especially for beginners. It's easy to navigate and offers a wide range of products. Joy, my account manager, has been incredibly helpful throughout my experience. She always tries her best to make all the adjustments I need, ensuring everything runs smoothly. Highly recommend!

www.shoplix.ch

Jun 27, 2024  on Shopify

I am so happy with the help of the customer service especially Agnes Fang. She has long patience on answering all of my questions and she is very polite and helpful. Thank you so much Agnes! Update 28.06.2024: It was very nice talking to Alan Yang. He is very helpful and approachable. He helped me in disputing one of my orders and it was a success. Thanks Alan!

Scroll to Top