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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,000)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Kadoo

Sep 22, 2024  on Shopify

Excellent platform for dropshipping! I was impressed by the vast selection of trendy products at competitive prices. The user interface is intuitive, making it easy to navigate through categories. A special shout-out to the customer support team, especially Yori Lin, who provided exceptional service—she was professional, patient, and guided me through the entire process smoothly. One minor downside is that some products have limited photos, and the search function could be more refined to make finding niche items quicker. However, overall, I’m very happy with the experience and highly recommend this site to other dropshippers!

Fabrikhouse

Sep 22, 2024  on Shopify

I am beyond impressed with CJ's customer support, especially Garrison Wong! Every time I've had an issue or a question, Garrison has resolved it in just a matter of minutes. He is incredibly efficient, friendly, and always ready to help. It's rare to find such fast and reliable service. Using the CJ App has been a seamless experience, thanks to Garrison and the top-notch support. Highly recommended

Vidano

Sep 22, 2024  on Shopify

I received quick and excellent assistance through the chat from Steph Zhu. Prompt action and great service!

Cozy Haven

Sep 22, 2024  on Shopify

Bring provided excellent service by helping me track my package with ease. They promptly provided the tracking number, and everything went smoothly from start to finish. Highly recommend!

Idealist Shop

Sep 21, 2024  on Shopify

Today I also want to leave a 5⭐️⭐️⭐️⭐️⭐️ review for Billy who helped me from start to finish to complete my first order from my online store. I just want to thank him for all the support and for his patience with me

Ares Accessories

Sep 21, 2024  on Shopify

Great app. Especially the support chat is a very helpful function. Rami Wu answered my questions in no time.

Wudzzle

Sep 21, 2024  on Shopify

Julie from customer support was incredibly helpful and attentive. She resolved my issue quickly and made the whole experience smooth and pleasant!

Glam Wave ae

Sep 21, 2024  on Shopify

I’ve been working with CJ Dropshipping for a while now, and I must say it’s been an incredible experience. The platform is user-friendly, offers a wide range of products, and has consistently delivered high-quality items with timely shipping. What stands out the most, however, is the exceptional customer service. I’d like to specifically mention Ms. Angel, who has been nothing short of amazing. Her professionalism, prompt responses, and dedication to resolving any issues make the entire process smooth and stress-free. She goes above and beyond to ensure that my business needs are met, and her support has been invaluable. Thank you, CJ Dropshipping, and a special thanks to Ms. Angel for all the great work! Looking forward to continuing our partnership! This review highlights both the platform and Ms. Angel's contribution to your positive experience.

BOULINA

Sep 20, 2024  on Shopify

Angel Li is super helpful and friendly at the same time! Her assist was really helpful and fast. I am super happy

Djolie

Sep 20, 2024  on Shopify

Message to everyone: As a show of solidarity, I encourage you not to list merchants that have paid videos. Additionally, please include as many SKUs as possible for low-quality products in your reviews and rate them with one star. This way, we won't encounter the same issues with our customers, and it will save us all a lot of time.

NexoVita Shop

Sep 19, 2024  on Shopify

I had the pleasure of working with Jolie regarding my questions about CJ Dropshipping, and I couldn't be more impressed! She was incredibly knowledgeable and took the time to thoroughly explain everything I needed to know. Jolie was patient, friendly, and responsive, making the whole process seamless. Thanks to her assistance, I now feel much more confident in navigating the platform. Highly recommend her support to anyone looking for help with dropshipping!

LA TIENDA DEL VIAJERO

Sep 19, 2024  on Shopify

Sveta has helped me perfectly resolve the doubt I had about starting my business. He has been very kind. Totally recommended!

Austrology

Sep 19, 2024  on Shopify

Am very blown away with how amazing the customer service is - have had all my problems solved so quickly with perfect solutions, very happy Eileen is an amazing CJ agent, very quick to help

APEX STORE

Sep 19, 2024  on Shopify

I’m thrilled to partner with AURORA HUANG. Their customer service is outstanding—always friendly, knowledgeable, and quick to help. The quality of their products is excellent, and they have a great range to choose from. Plus, my orders always arrive right on schedule. It’s been a fantastic experience, and I look forward to continuing our partnership!

ARMANOSSA

Sep 18, 2024  on Shopify

Im a begginer on dropshipping using cjdroppshipping, my Agent Bonnie is always here if i need help and reply to my question in a few minutes, thank you so much Bonnie .

Moods Matter

Sep 18, 2024  on Shopify

Ken was very helpful when it came to assisting me with different packaging for an item. He even places a ticket to answer my follow up questions!!

Eclen

Sep 18, 2024  on Shopify

I’ve been working with Doki Huang as my CJ agent for a while now, and I couldn't be more satisfied. Doki is always reliable, helpful, and responds quickly to all inquiries. Thanks to her professionalism and dedication, I’ve been able to streamline my business. I highly recommend Doki and look forward to continuing our partnership! Arina Dong has also been an excellent CJ agent. She’s always professional, responsive, and reliable. Her support has made managing my business much easier. Highly recommend working with her!

Bloom By H

Sep 18, 2024  on Shopify

CJ Dropshipping is not a serious platform!!! They don't take our opinion into account and they set delivery costs that are way too high. Paying $14 for not even 1kg of products is not serious at all!!!

Babonys

Sep 18, 2024  on Shopify

I have been using CJdropshipping for a short time but I am often in contact with the chat and especially with Leon, who is always very responsive and who gives me a lot of answers. I appreciate it.

MagnetHornet

Sep 18, 2024  on Shopify

Very good service! I get replies very quickly, and they are always helpful in addressing my issues! Thank you so much!

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