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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,634)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Array Avenue

Aug 20, 2024  on Shopify

Working with CJdropshipping has been a game-changer for my business, and a huge shoutout to Rebecca Lin, an incredible agent! Rebecca has been an absolute pleasure to work with—she’s responsive, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. The platform itself is easy to navigate, with a vast range of products and reliable shipping options. But what truly sets CJdropshipping apart is their outstanding customer service, especially with dedicated agents like Rebecca who make you feel supported every step of the way. Highly recommend!

ReiraBeauty

Aug 20, 2024  on Shopify

I had a problem with my store but Amelia helped me very quickly.I really appreciated the speed in solving the problem!

Troi Mart

Aug 19, 2024  on Shopify

CJ-Dropshipping's customer service is quite supportive and quick fast. Sveta (From CJ customer support) helped me to solve some issues related to my inventory and hence my issue was fixed in few minutes. She helped me to fix inventory issues.

Acies

Aug 19, 2024  on Shopify

Very helpfull, good prices and they are quike at helping u! in special Sveta she helped me out alot!

Mr. Ortho

Aug 19, 2024  on Shopify

Zoey replied very fast and solved my problem within just minutes. I was surprised how fast my problem got solved. Very great service!

Kït the label

Aug 19, 2024  on Shopify

Overall a positive experience. Sometimes there is a lag in processing & shipment of products. Agents are extremely helpful and quick to resolve issues or lend a helping hand. Good customer service.

Cellusmart

Aug 19, 2024  on Shopify

good customer service. Bonnie Gu helped me for over an hour answering all my questions, at the same time never received help from anyone on zendrop or spocket.

Pretty Aurora

Aug 18, 2024  on Shopify

Doreen has been very helpful with my query, provided support and answered all my questions. Excellent customer service. Thank you for your support, very much appreciate it.

Top End Golf

Aug 18, 2024  on Shopify

Recommend the app and the agent Sveta was extremely helpful and efficient. Her support on the CJ dropshipping app solved my issue and left a customer satisfied. thank you

The Peak Flex

Aug 18, 2024  on Shopify

Like the app and the customer service is very very responsive and helpful in particular my personnal agent Luria Xie. I can only recommend people downloading this app and working with CJ Dropshipping

LeilahOrtiz

Aug 18, 2024  on Shopify

CJ is an outstanding app. I rarely encounter issues, but when I do, I can trust their customer service team to help. They provide personal agents who are both professional and polite, assisting with any concerns that arise. Every agent I've worked with so far has been exceptional. My current agent, Doki Huang, has been nothing but incredible. She always responds promptly to my inquiries with detailed information and goes above and beyond to ensure my concerns are addressed. For instance, I recently had an issue with a payment, but once I reached out to her, she was able to identify and resolve the problem within a day. Additionally, she simultaneously helped me deal with another issue I wasn't even aware of, preventing any major delays in the supply chain. I'm truly glad I was paired with her and chose CJ as my sourcing agent.

Shopi Lover

Aug 18, 2024  on Shopify

I had an outstanding experience with "Christine Yu". She was incredibly kind and provided help with remarkable efficiency. Her prompt and attentive support made a significant difference. Additionally, the CJ Dropshipping platform has proven to be the best in the business. Its user-friendly interface and comprehensive features make it an excellent choice for anyone looking to streamline their dropshipping operations. Highly recommend both Christine Yu's exceptional service and the CJ Dropshipping platform!

ARWEN FASHION

Aug 18, 2024  on Shopify

My experience with CJ has been very good. Last time I had a conversation with an agent named Cheria, and she helped me very efficiently.

PAOLHA

Aug 18, 2024  on Shopify

We have been using CJ Dropshipping for a while now, and must say, their service has been exceptional. The platform is user-friendly, making it incredibly convenient for my business needs. What sets CJ Dropshipping apart is their outstanding customer support. , Kaycee Chen has been a lifesaver! Her dedication and prompt responses have made all the difference. Whenever I've encountered an issue or had a question, Sveta has been there with a solution, always going above and beyond to ensure everything runs smoothly. Her professionalism and willingness to help have been much appreciated. Thanks.

ComfyHome

Aug 18, 2024  on Shopify

Enid Dong you're THE BEST!! You're an exceptional business manager and agent, consistently delivering outstanding results with professionalism and dedication. Thanks a lot for your dedication and hard work!!

GENTLEMENSHAND

Aug 18, 2024  on Shopify

Lahne is a very nice and helpful employee, she is very helpful and works customer-oriented if you have any questions. I hope that she can help me in the future. Great respect!

Optimistopia

Aug 17, 2024  on Shopify

I needed late night information in my country and was in problem, thanks to Box Chen for helping me out as he's doing a really great job to look after someone who needs inquiries or help. I appreciate the work!

MyPetCare

Aug 17, 2024  on Shopify

Bonnie Gu was very helpful and helped me solve the problems I was having in just a few minutes, really great

Nobles Store

Aug 16, 2024  on Shopify

Today I had the pleasure of being helped by "Zoey" for my questions on having the quantity to match on my Shopify store and without missing a beat. Zoey explained to me the steps needed to make sure my problem was solved.

Trainers To Tycoons

Aug 16, 2024  on Shopify

Jolie helped me so much over WhatsApp with problems I was having connecting new products to my store including screenshots and what I needed to do to fix the issues. Thank you so much for your help! I truly appreciate it. I highly recommend CJdropshipping with your store!

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