The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Taramul Frizerului
Jul 27, 2024
on
Shopify
It works great and the fast support is even greater, really recommend it it's the best dropshipping app you can find that will soon dropship from even more places and it has a big big future awaiting.
Ruby Sapphire Moon
Jul 24, 2024
on
Shopify
I would recommend this app as I got full support through chat & resolved many issues the first time & got back on track.
Dark Moon
Jul 21, 2024
on
Shopify
So where do i start .......
Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !!
I was advised by shopify experts on a forum to avoid & this is why .....
Faron
Jul 20, 2024
on
Shopify
Ross really helped me out today. He was so caring and supportive. Ross listened to everything I said. Please give him a pay rise
HiLoThrifty Store
Jul 19, 2024
on
Shopify
I spoke With Scarlett yesterday, she is very knowledgeable, efficient and courtesy. She was so help full in making me better understand how to work the website and get my store running. I will be glad to use the app and talk with Scarlett when I have a problem. Thanks
Horoscopix
Jul 18, 2024
on
Shopify
Zopi has been charging me for an app that I do not have access to. I have unistalled it and it is still charging me $19 a month. They are not responding to my emails when I tell them what is going on.
Auto Needs
Jul 17, 2024
on
Shopify
Completed my very first order! Wanted to double check i did everything correctly with just how simple the whole process is, was very quickly assisted by Rocy who provided very pleasant and helpful guidance.
Digital Dynasty
Jul 14, 2024
on
Shopify
Scarlet helped me a lot, she carefully asked me what didn’t suit me, what the problem was, and helped me figure it out!
The application is excellent, excellent service and online help, I recommend it.
Jasmine Designs
Jul 09, 2024
on
Shopify
Excellent app fixed my issue for processing orders in Peru. The customer service is quick and gives solutions. Thank you
Midnight Bat Shop
Jul 08, 2024
on
Shopify
Scarlet es una muy buena soporte, muy directa y sabe como resolver problemas sin confundir a los demas.
Tokyo Temptations
Jul 06, 2024
on
Shopify
Rocy, the support agent, is fantastic. I asked questions via chat, and she responded quickly and patiently until I understood everything. Having such a support system is very reassuring. The app is also easy to use, and if this level of support comes at this price, I think it's a great deal.
Magnet Mounts
Jul 05, 2024
on
Shopify
app magnifica con assistenti veramente paziente e molto a disposizione come in questo caso lo è stata Ross
RuVa's Aisle
Jul 03, 2024
on
Shopify
Minn from Zopi assisted me with a query and resolved it in easy to understand step-by-step manner. Thank you Minn for the much needed support.
Crocs Rayo Mcqueen
Jun 27, 2024
on
Shopify
Me ha atendido Minn, ha sido un verdadero placer hablar con ella, me ha solucionado todos mis problemas de una forma muy ágil y rápida, sin duda vale la pena tener a trabajadores así de buenos!
Source Solène
Jun 26, 2024
on
Shopify
dear team,
I would like to express my praise and recognition to you for your
persistence and commitment. Your consistent work and dedication have
contributed significantly to us being able to achieve our goals. Your
professionalism and reliability are outstanding and we have increased
our confidence in your abilities.
Thank you for your tireless efforts. Your achievements deserve the
highest recognition.
Kind regards, Ichem
Jianzi Sport
Jun 23, 2024
on
Shopify
Kundensupport war super! Pauline hat mir innerhalb von einer Minute super freundlich und gut geholfen! Danke
Maker's Emporium
Jun 20, 2024
on
Shopify
This should be the first app you download and the first team you go to with issue resolution. Best platform and help on Shopify. Second to none.
Clara and Vivian were astounding!
BUTTERFLYCOMBSAU
Jun 19, 2024
on
Shopify
Vivian was a missive help, very friendly and great at communicating what i needed to do to fix every issue I have been having, it made me feel like i am more then getting my moneys worth with Zopi! Zopi is also really easy to use.
Taylor Ballard
Jun 19, 2024
on
Shopify
I I canceled this app way before the renewal date or trial was over and I was still charged. I would like my refund in full please back to the card on file. If you have any questions you can call me at 770-5474473..
Kawaii Snuggle Co.
Jun 17, 2024
on
Shopify
I was supported by Jennie, who guided me around the platform, advised me in how to complete an order process, we still have some issues but Jennie has reassured me the Dev team will advise further.
Thank you for your help.