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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,537)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

TrioVisionX

Apr 20, 2024  on Shopify

Ross from customer service was fantastic. Walked me threw everything I needed and then some great service

Connect Teck

Apr 19, 2024  on Shopify

Your customer service representative Rocy. Who took extra time out of her to day to fulfill my needs and the customers. I was impressed at her fast response time and her willingness to help me. Everything was easy. Thank you

Discount Central

Apr 17, 2024  on Shopify

scarlet was very helpful and amazing as far as for the 3 stars i havent had a chance to use it yet this will be my first order

Cloudy Pig

Apr 16, 2024  on Shopify

i was confused about some of the features however when i used their onsite chat box, Ross was very knowledgeable and made sure to teach me what i need to know! definately trying out this service!

love-decohouse.com

Apr 16, 2024  on Shopify

assistance très réactive, Vivien et ces collègues savent résoudre rapidement les problèmes rencontrer par les débutants, et c'est très appréciable

Eboniz Rose

Apr 15, 2024  on Shopify

i Definity recommend this app as a small business owner, my team has been nothing but helpful and knowledgeable. Thank you so much because I was so scared for the first order, but they helped me the whole process. And the order was successful. Thank you Clara.

DT Selects

Apr 14, 2024  on Shopify

I did a test order and two clients ordered as well...all parties are yet to receive products after 4+ weeks. Very disappointed.

KoesterCollectie

Apr 09, 2024  on Shopify

I had a few questions and Ross helped me out more than i could asked for. Thank you for your patient. It's all clear now.

Beautiful Stranger 2020

Apr 09, 2024  on Shopify

Jennie helped me solve my ordering issue. I was very grateful for the help provided over many hours of trouble shooting. Once you learn your way around the app, it is a wonderful too for your ecommerce shop. I would reccomend Jennie for support if needed using Zopi. Thank you again Jennie. You have made my day.

Gift Boutique

Apr 07, 2024  on Shopify

I would definitely recommend this app, the support is almost immediate and the person who assisted me helped me to the very last step. They even went as far as to find alternative suppliers for me when I could not find my own. I am really appreciate this.

Sonic Bark

Apr 05, 2024  on Shopify

Zopi has been a game-changer for my dropshipping business. The user interface is super intuitive, making it easy to find and import products. Plus, their customer support is top-notch! When I have questions about order fulfillment, or anything, the live chat team responded quickly and walked me through the solution in no time. Highly recommend!

My Store

Apr 05, 2024  on Shopify

The support I have experienced has been wonderful. I truly appreciate the step by step help and quick response.

Smooth Sale Shop

Apr 05, 2024  on Shopify

The support has been fantastic. Ross was very patient with me, clearly laid out possible remedies with clear instructions (and even pictures, showing how to resolve the issue).

Inovex

Apr 03, 2024  on Shopify

Was very patient and responded quickly to my messages as compared to others that take 5-10 min. Nice chat Scarlet

StaynTrue

Apr 03, 2024  on Shopify

Great support from Rocy, took the time and had great solutions for the issues I was having. Customer service is great, apart from the app alone, I recommend it. 10/10

Mike Armstrong

Apr 01, 2024  on Shopify

Il n'y pas d'autre application meilleur que Zopi,des genrs pour le service à la clientèle de qualité,professionnel comme le cas de Rocy,qui priorise avant tout le client pour connaitre son besoin et le suggérer de bonne solution.Je vous la recommande vivement

Racketfy

Apr 01, 2024  on Shopify

The support is really good. I was talking to Ross, and I got replies and help very fast. Also very detailed answers to my questions. Well done and thank you!

Ocean Rafts

Mar 31, 2024  on Shopify

The support staff is amazing and available with any issues present. My experience with Vivian from Zopi was exceptional. She was kind, knowledgeable and straight to the point and even pointed out what I should do to make it easier in the future with order fulfillment. Along with how she provided guides and images to assist me was highly beyond your normal support service! Thanks Vivian!

Feathers & Bliss

Mar 31, 2024  on Shopify

As a beginner, I got very overwhelmed and confused with all I had to do to get my store started. I just realized tonight that there is a chat available for assistance. Vivian was my support agent during the chat and she has been so patient and helpful, answering each question one by one with the appropriate illustration to guide me. I am really grateful for her! Thanks again Vivian!

sheba'scloset

Feb 03, 2024  on Shopify

Your support rep, Rocy cleared all the confusions I had regarding my unmapped products! Rocy showed me the step by step process on how to find my suppliers and remap them. Thanks so much for the support Rocy!

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