The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
NOMAD LIFE
Aug 18, 2024
on
Shopify
Scarlett was a great help in sorting issues out with my app through fault of my own
great customer service
Thanks
My Store
Aug 18, 2024
on
Shopify
The best and fast constumer service! Rocy helped me manage a small problem I had in my store, and we resolved it together very quickly. Thank you and I hope to continue working and learning together!
AirMini
Aug 17, 2024
on
Shopify
Lana was extremely helpful, supportive and answered all my questions timely and intuitively. Lana made my business with Zopi easy, and I am grateful for her support. She not only assisted me efficiently and professionally, but also her support built trust in me with doing business with Zopi. I will be recommending to other colleagues. Thank you Lana, and thank you Zopi for your support.
Plus Polished Pros
Aug 17, 2024
on
Shopify
Its a bit buggy but the customer service usually can help you with a workaround, so I appreciate there is a solution
Pretty Aurora
Aug 16, 2024
on
Shopify
I would definitely recommend Zopi - AliExpress Dropshipping as customer service agents are quite helpful to their client. I would like to mention Rocy for being so nice, patient, and understanding. He dealt with my query with full understanding of the issues and answered all my questions efficiently. Rocy has provided me an excellent customer service. Well done to Rocy. Thank you so much for helping me resolve my problems/issues.
BEE IN THE BAG
Aug 16, 2024
on
Shopify
I love this app, whenever I need assistance someone is there within seconds and everyone is so very helpful and patient with me, especially Rocy today who was brilliant and knew exactly what to check to resolve an issue. Excellent service. Thank you.
méli-mélo
Aug 16, 2024
on
Shopify
Ross konnte mir innerhalb von minuten mein problem lösen! Sie war mir eine sehr grosse hilfe! Danke Ross
CraftedGames
Aug 13, 2024
on
Shopify
Thanks to Ross I was able to solve a problem we were facing. Thanks so much for the very fast and helpful response!
One Cent Fresh N Family
Aug 12, 2024
on
Shopify
Un grand merci a Karina et Vivian qui m'ont aide dans le processus pour traiter ma premiere commande. J'adore l'application ZOPI et je la recommande fortement a toutes personnes specialement celles qui lancent leur premiere boutique en ligne.
Crisalide Creation
Aug 12, 2024
on
Shopify
L'assistenza Ross è molto gentile, e paziente. Comprende e aiuta finchè non si risolve il problema. Sono veramente soddisfatta. :)
Puddy Savvy
Aug 12, 2024
on
Shopify
I recently had the pleasure of working with Ross from the customer service team at Zopi, and I couldn't be more impressed. She was incredibly responsive, patient, and went above and beyond to ensure all my concerns were addressed. Ross made the entire process smooth and stress-free, providing clear and detailed explanations at every step.
Zopi is a buddy that you can trust on your business road, and Ross exemplifies that trust and reliability. Highly recommend!
Uzzery
Aug 08, 2024
on
Shopify
Sempre me encanta o suporte deles, rapidos, educados e eficientes. A Ross mais uma vez me atendeu super bem e resolveu meu problema , nota sempre 10
Beautech Retail
Aug 08, 2024
on
Shopify
The app is great! The chat feature is a bit unsteady. The text moves around a bit and I'm unable to unpin it from the window and move it around to get better navigation.
I also would like for the ordering process, from order to fulfillment to be more automatic, with the least human intervention required. We have other things to do than having to submit orders, multiple times throughout the day. This feature would help with that a lot.
Otherwise, so far, so good.
Echcle Direct
Aug 06, 2024
on
Shopify
I highly recommend this app. The chat support team was incredibly helpful and resolved all my issues quickly, getting me back on track right away.
My Store
Aug 06, 2024
on
Shopify
the support is really interesting, the support is available all the time, you always got a clear answer
Starborn Studios
Aug 04, 2024
on
Shopify
Amazing customer service. Very easy to work with, and are very helpful with various problems. 100% Would recommend
a1-z1
Aug 02, 2024
on
Shopify
Alice explained the entire processed and was very patient I am a beginner and very much appreciated the time she spent with me.
Frabèlle
Jul 31, 2024
on
Shopify
Zopi, you don't reply to my messages, you have been ignoring me for weeks and now you decided to take £80.15 from my account yesterday 31/07/24, for an app we never used. plan was clicked by mistake, we deactivated it with the help of shopify assistant and they advised that you must not charge for the app as it was never used and has been deactivated.
Shopify reached out to you last night 31/07/24 requesting for a refund and this morning you sent me the following email
Hi there, hope you're doing well.
Please be kindly advised that all transactions on Zopi are non-refundable due to our strict policy.
As a third-party application of Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify is responsible for charging the full amount on your account when the subscription was activated. That's why you still received the invoice after you cancel the plan.
So, to deal with our Billing team, we need to verify your concern about the reason to cancel the plan. May I know if you have any difficulties with the app so far and would like to downgrade to lower plan instead?
Look forward to hear from you soon.
Kind regards,
The Zopi Support team.
Shopify would not come to you if they were responsible for charging the fee as they already advised that you do not charge for then app as it has been deactivated.
Zopi i'll appreciate an honest response from you as you have charged me for one year for an app i will never use and now refusing to offer a refund.
Mi tienda
Jul 29, 2024
on
Shopify
La atención al cliente es top, la app es buena, pero lo mejor es el soporte. Funciona genial para importar y sincronizar productos, pero además, me ha facilitado mucho la tarea al buscar productos directamente desde la app.
Joey Cuddles
Jul 28, 2024
on
Shopify
I like the App so far but definitely use quite a lot improvements.
Customer support(Lily) was amazing at answering all the questions.