Zopi ‑ AliExpress Dropshipping logo

Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,537)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Pawz

Nov 12, 2024  on Shopify

I had an issue processing an order. Alice helped me patiently and in the end everything worked out wonderfully. Thank's again Alice! <3

Kotspullen

Nov 12, 2024  on Shopify

Lana en Scarlet hebben mij goed geholpen om een belangrijk probleem op te lossen. Hopelijk heb ik verder geen problemen meer, maar als dat toch het geval is, dan weet ik ten minste dat ik goed geholpen zal worden

Furball

Nov 12, 2024  on Shopify

Mimm was really really helpful, I was lost when I contacted Zopi chat and she really sorted me out, I'm very grateful. This is a great app with excellent customer service. Thank you to everyone at Zopi!!

ScoopSmart

Nov 11, 2024  on Shopify

I was confused about my first two orders that came in through and how Zopi handled fulfillment. Vivian, thru the Help Desk, helped me a ton. It's 8PM here and she was readily available to help me understand the process. Great customer service.

Labubu Couture

Nov 11, 2024  on Shopify

Really simple to use and gather products to sell. Support response time is very quick and helpful for any questions.

Happy Tail, Paws Paradise

Nov 11, 2024  on Shopify

This app doesn't sync correctly with tiktok shop. It's a nightmare!! also they keep charging you after you uninstall the app. Customer service don't resolve anything. Disappointed!!

Off Grid and Mobile Power Solutions

Nov 10, 2024  on Shopify

Scarlet was great to day and very knowledgeable and helped me to sort out my CJ Dropshipping account.

🛒 ZONO BEST 🛒

Nov 09, 2024  on Shopify

Scarlet was kind and intelligent when I needed help shipping and fulfilling an order. She directed me to the right pages and I quickly fixed the issue and the order is awaiting shipping. Thanks for your support!

NexNovaTech

Nov 09, 2024  on Shopify

Azalea a été exceptionnelle ! Très patiente et professionnelle, elle a su m'aider à résoudre mes problèmes avec Zopi et Shopify rapidement et efficacement. Grâce à son aide précieuse, la gestion de mes produits est devenue bien plus simple. Elle mérite vraiment une promotion pour son dévouement et son service de qualité ! Merci, Azalea ! ⭐⭐⭐⭐⭐

My Store

Nov 09, 2024  on Shopify

So far Zopi has been great. and I just got done talking to Lana from cust support. She was quick and immediately picked up what my issue was, and noticed a possible issue down the line, even understand what the end goal was. So yes, so far as I can tell, Zopi if 5 starts. and as far a Lana go's, Tell your boss that I said to give you a raise and 3 more days of PTO added to your vacation! Good Job!

LostLux

Nov 08, 2024  on Shopify

I meet up with some problems on considering what products to dropship by using zopi and Azalea really help me through steps by steps and reply fast too! Highly recommended

My Store

Nov 08, 2024  on Shopify

the guidance, support and overall experience with Ms. Lana was incredibly helpful, and I really appreciate the vision and mission of zopi, thank slot again, have a good day! Best Regards, Abdul Hannan

Menu

Nov 06, 2024  on Shopify

Ross was a gem with helping me get my accounts connected and understanding the whole dropshipping process.

Pet Xpress

Nov 04, 2024  on Shopify

Vivian from Zopi provided me with 5 star help, very quikcly and efficiently. Thank you Vivian and Zopi!

Laveau Jewelry

Nov 04, 2024  on Shopify

Great customer service. Really helpful especially if you're a beginner. I reach them out at least once a day for even the easiest question. They will answer my questions rapidly and kindly right that moment. :) Last time I talked to Ross and she did an extraordinary job. Not only Ross so far whoever I talked to was great. Thank you again!

WABI SABI DECOR

Nov 02, 2024  on Shopify

Alice from Zopi has been amazing to deal with. Very helpful, quick responses and explains items in depth. She has helped me with a lot of issues I was having and I am very happy with the support I received.

EvonModernTrends

Nov 02, 2024  on Shopify

Very helpful and friendly! Step-by-step showing how to solve the problem, which I really appreciate.

Enchanted

Nov 01, 2024  on Shopify

Zopi has been great for finding quality dropshipping products. I was able to find lots of options in my niche. And Ross was very helpful in explaining how I could improve my site.

Paws&Claws Pet Supplies

Nov 01, 2024  on Shopify

Ross was the person who helped me today. She was perfect! She was very helpful from sending step by step or screenshots. What a wonderful employee to have.

Amoré Jewelry

Oct 31, 2024  on Shopify

Ross- Really good help service, super communication, replies fast and always manage to solve my problems!!

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