The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Divine Design Prints
Feb 17, 2025
on
Shopify
I highly recommend Zopi as it has been an incredibly valuable and helpful experience for me. The service provided was both efficient and beneficial, making the entire process seamless. I would also like to acknowledge Scarlet for her exceptional assistance—her support was invaluable and greatly appreciated.
M & M Global
Feb 17, 2025
on
Shopify
Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****
Stein.Kunst.Werk.
Feb 13, 2025
on
Shopify
The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!
BoldVibe
Feb 08, 2025
on
Shopify
Had some issues with order Fulfillment but I had great support from Ross who is part of the team and she helped me with my issue and now it's been sorted.
Bills Deals
Feb 06, 2025
on
Shopify
all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support
DORA
Jan 29, 2025
on
Shopify
Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!
vinterstamning
Jan 28, 2025
on
Shopify
i had a problem with fulfilling my orders to my customers, i got very good help from Scarlet and solved the issue
NAD'GLAM
Jan 25, 2025
on
Shopify
Je mets 5 étoiles pour Scarlet car elle ne m'a pas lâché et a tout fait pour résoudre mon problème
GSG Supplies
Jan 22, 2025
on
Shopify
SCAMMERS WAS ON FREE TRIAL, UNINSTALLED ABOUT 10 MINUTES LATER AS DIDNT LIKE THE APP AND WAS CHARGED £19.99 OUT OF MY ACCOUNT.
Nordic Rune Jewelry
Jan 20, 2025
on
Shopify
The app is taking time to learn. The customer support is all 5 stars, hands down. My first drop shipping order was sinking but then Minn helped in every way to set the order straight, get it on track, and have it get fulfilled! I make a strong recommendation based on the help I just received from Minn. Great work
Pet Pawsome
Jan 14, 2025
on
Shopify
It works good so far, and if I have any issues, they do great in helping and getting to my problems in a very good timely manner!
Soothing Escape
Jan 08, 2025
on
Shopify
fixed fast and polite , happy using their services as a first time ecommerce store it makes it a good experience .
ShiftVolt
Jan 08, 2025
on
Shopify
Vivian provided exceptional assistance, going above and beyond to resolve all my problems and concerns.
Her service was outstanding, and I couldn’t be more grateful for her support.
Truly an amazing experience—thank you, Vivian!
The Peachy Club
Jan 06, 2025
on
Shopify
Azalea helped me resolve my issue with my first sale today very easily and with a great attitude and patience. I am very pleased with this app and its fast and efficient assistance
EFFORTLESS
Jan 01, 2025
on
Shopify
I am new to the platform and had trouble with my first order. Scarlet helped me alot and answered a few other questions I had along the way of getting this done. She was great.
Miroya
Dec 27, 2024
on
Shopify
Im really satisfied with Zopi, they have a really big soritment and variations when it comes to products and their customer service is exccellent, you can contact them 24/7 and they will alwys help you and solve the problem or the question, i got help today from a staff called "Ross", she helped me fast with my problem, she has really good communication and makes sure that i get all the help that i need.
ZenPendant™
Dec 26, 2024
on
Shopify
User interface is very friendly and I have had good experience getting assistance from Zopi support when Needed. Ross was very helpful and patient with me, as this is my first time using Zopi. Thank you Ross!
66 Fam & Fabulous Products!
Dec 26, 2024
on
Shopify
⭐⭐⭐⭐⭐
I recently had the pleasure of working with Minn on Zopi, and I couldn't be more impressed with her exceptional help and understanding. From the moment I reached out, Minn was not only knowledgeable but also incredibly patient and supportive throughout the entire process.
Her ability to address my concerns with such clarity and empathy made all the difference. Whether it was guiding me through technical details or simply offering a listening ear, Minn went above and beyond to ensure everything was handled smoothly.
Minn’s dedication to customer satisfaction is truly commendable. Her expertise, combined with her warm and approachable demeanor, makes her a standout representative. I highly recommend reaching out to Minn for any support needs on Zopi—you won’t be disappointed!
Thank you, Minn, for your outstanding assistance!
House of Serenity Interieur Styling
Dec 20, 2024
on
Shopify
I'm very new to all the possibilities from Dropshipping and ZOPI. Ross helped me with all my questions and took all her time to explain every detail. Thanks a lot Ross & ZOPI team!
EML Designs Online Store
Dec 20, 2024
on
Shopify
Wow that Customer Service is so Amazing and Informative. Jennie did a great conversation helping me understand the Procedure of Dropshipping and how the process works. Thank you Jennie.