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Customer reviews: Zopi: Ali & US Dropshipping

Develop by Zopi ⭐

Ali Orders by FireApps simplifies Shopify order management by syncing AliExpress orders directly to your store. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your eCommerce business.

Reviews (303)

Overall rating
4.7

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Denton BBQ LLC

Aug 07, 2025  on Shopify

FYI Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term. I get "Cancel plan failed Downgrade or cancel only at the end of the cycle: . Contact support for help."

Denton BBQ LLC

Aug 05, 2025  on Shopify

This is the most outrageous waste of money and time. Do Not install unless you like Absolutely No Support, No Refunds. I installed this and was having a difficult time getting products to be in stock (turned out it was a shipping method issue). I chatted with a Bot and finally asked for live person. Never heard back. I felt maybe i needed to have a paid account for this to work. So I subscribed and mistakenly on my part paid for a full year. Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term. I get "Cancel plan failed Downgrade or cancel only at the end of the cycle: . Contact support for help." So you can not cancel. The Refund basically said.. if you bought it you own it and only if there is a bug that is verified by staff can you get refund. I will NEVER Ever be one that lays down on this stuff. If indeed I am able to cancel and get refund I will, but I am probably out my $150

Jalisecom

Jul 30, 2025  on Shopify

bon appli, parfois payante pour débloquer certaines options mais le chat est réactif et très conciliant, je recommande

Pejayz

Jul 30, 2025  on Shopify

Zopi is overcharging yet providing any useful features. So I'm using this app for the past 1 year and its finally time I'm getting rid from it. It often fulfills the orders automatically through its own expensive suppliers and the tracking is just crap. Not even track a single item. It says merchant limit reached, although I've not seen eve a single tracking information.

Supersonic Trading

Jul 23, 2025  on Shopify

Excellent customer service with brilliant staffs who make sure solve your problem. Strongly recommend.

Le Shopping d’Anne-Catherine

Jul 10, 2025  on Shopify

Application fiable. Personne à l'écoute (Merci Ross). Aide pour passer une commande alors que je ne trouvais de fournisseur de remplacement. Aide pour trouver des produits chez des fournisseurs (ex. Aliexpress). Je ne souhaite plus utiliser que votre application. Donc, je recherche les produits qui me tienne à coeur dans ma boutique sur votre application. Encore merci.

Podure

Jul 10, 2025  on Shopify

Its good for a beginner cuz u get a lot of help from the Zopi Team! Daisy helped me out to get my first order fulfilled. I would recommend it to a beginner cuz its free and the team helps you! 3,5 out of 5 stars!

Antique Decore

Jul 05, 2025  on Shopify

I Just started with Zopi but got very nice guidence from support on how to use this app. Really appriciate it.

Scent & Steel

Jul 04, 2025  on Shopify

Super easy to use and if at any point you are confused the live chat is awesome! It does not go away after refreshing, or even closing and re opening the tab. Daisy was eager to help me get through an issue and even suggested other things we go over, which we did!

Feder Global Online Store

Jul 03, 2025  on Shopify

Daysi is amazing providing support to customers. I am very happy with her assistance and dedication. Thank you

Meltrition

Jun 30, 2025  on Shopify

Fantastic Experience with Zopi! Zopi was incredibly easy to install and made dropshipping products to my store simple and hassle-free. The online help chat is super user-friendly, and I had a great experience with Daisy, who assisted me—she was friendly, knowledgeable, and quickly helped me with everything I needed. Excellent service all around. I would definitely recommend Zopi to anyone looking to start or streamline their dropshipping business!

Tekra

Jun 27, 2025  on Shopify

Daisy took her time to explain me about the app and help me understand the drop shipping process. Great customer service I recommend

Accessory Addictz

Jun 27, 2025  on Shopify

I'm really enjoying it so far! Setting up my shop and editing products has been easy and quick, which is exactly what I was looking for. The platform is user-friendly and efficient. On top of that, the customer service is amazing—super helpful and responsive. Highly recommended!

Women's Wardrobe

Jun 27, 2025  on Shopify

I would say Zopi is a very lovely droppshipping company, and they always have a very good stock in their company and the customer care is willing to go out of their way to help you!

PORMA

Jun 26, 2025  on Shopify

Good customer service, very helpful and kind. Ms. Daisy handled my inquiry so well. I am very thankful. Zopi with their customer service team will help your business succeed.

DarkShadows

Jun 24, 2025  on Shopify

I asked support to help me fulfill a shipment the lady who helped me was amazing, very patient, nice and walked me through everything step by step. I will be using Zopi for a very long time!

Valoria

Jun 17, 2025  on Shopify

Je tiens à remercier Ross pour son support super réactif et très aidant. Elle a fait un excellent travail et a vraiment rendu le processus fluide pour moi. Très apprécié !

My Store

Jun 10, 2025  on Shopify

I loaded 40 to 50 products that were suggested as good sellers and so I went to it adding my products. I found out that I needed to contact each company about their return policies so I started removing products as there would be no way for me to contact all these suppliers that Zopi had said were safe to use. So I uninstalled the app 1 day after I had installed in and then four days later I was charged a full month's charge for the app. I am still trying to reach the Zopi Support for help with a refund!

VINERA

Jun 05, 2025  on Shopify

Géniale, la personne que j'ai eu a réglé tous mes problèmes en 30secondes. C'est un super service après vente

My Store

Apr 12, 2025  on Shopify

Ross did a fantastic job helping me understand zopi and continuing the process for my customer. Very pleased other gave my a headache and had me stressing but she was helpful and took her time to do her a research.

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