The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Helios T.S.F.
Dec 17, 2024
on
Shopify
great app! but the amazing support from support agent Ross was out standing. no other words to add! thank you Ross for the support keep up the good work.
Cheeky Fantail Finds
Dec 16, 2024
on
Shopify
Was a simple question but Alice answered quickly. Quick service, as for the app I am still evaluating. Once I have trialled the product I will review again.
Words Have Power
Dec 16, 2024
on
Shopify
This was my first time placing an order to fulfill a customer order. The process in and of it self is antiquated and frustrating beyond belief. However, there was light at the end of the tunnel for me because I had the absolute most patient customer support representative, Azalea. I was chatting with via email and two chat windows at one point but she never missed a beat.
It was a pleasure working with her.
Alfa Survival
Dec 15, 2024
on
Shopify
Really helpful. I removed my variant and Lana helped me to fulfill my ordorder manually. I only had to order and she did the rest for me which was a big relieve. Thank you so much!
Blissed Makeup
Dec 13, 2024
on
Shopify
Great app! Easy to get support and easy to use. I am very thankful for Vivian. She was easily able to resolve the issues i had. Fantastic work
Gadget Gourou
Dec 13, 2024
on
Shopify
Suite à un problème sur ma commande, Ross a été exceptionnelle dans sa réactivité et ses compétences pour le résoudre. Un grand merci à elle pour son professionnalisme ! Sinon tres bonne application que je recommande pour le traitement des commandes shopify.
Gamers Cargo
Dec 11, 2024
on
Shopify
Very good app for drop shipping. Sure there are bugs and issues but thats with any app. A person named Alice helped me out and my businesses. Small bug sometimes there are problems with some of these products but she made a real effort and help me out
Latine Merch
Dec 10, 2024
on
Shopify
The support is great! I had trouble navigating the app, and Scarlet helped me resolve things quickly!
Vermilion
Dec 10, 2024
on
Shopify
I had help from Alice and she was wonderful. Everything was solved. She was patient and took her time for me. :)
QuickDock
Dec 09, 2024
on
Shopify
Had a question about sending out an order and Lana helped me out very quickly. Good customer service.
enjoyshopn
Dec 08, 2024
on
Shopify
I was guided patiently by the support staff amd it made me understand fully how your system work and I found the directions very useful
Vman Ca
Dec 03, 2024
on
Shopify
I had an issue with placing test order on shopify. Vivian was incredibly helpful and quick to resolve my problem. She patiently guided me step-by-step, ensuring I understood everything clearly. Her professionalism and knowledge truly stood out. Thanks to her, my store is now running smoothly. Highly recommend Zopi for their fantastic support team, especially Vivian!
Diamond Drive
Dec 02, 2024
on
Shopify
Absolutely phenomenal customer service really fast and helped me quickly with my issue! Thank you so much Azalea!
Slope-Sounds
Nov 28, 2024
on
Shopify
I heavily recommend this app, especially due to their 24/7 support staff. I've had support from Jennie twice now and she is great, the staff help you problem solve any issues with screenshots, suggestions, and problem solving. They have saved me many hours of stress and frustrationl
Silvana & Osmany CanXport Fashion Finds
Nov 28, 2024
on
Shopify
jè avais deux commandes bloquées et Azalea m a beaucoup aidé et a ete super patiente. merci. Il faut se familiariser avec l'outil. tout y est. merci beaucoup pour le bon support
House of Serenity Interieur Styling
Nov 26, 2024
on
Shopify
I experienced some issues with my first orders as they couldn't be placed into my AliExpress account, and I wasn’t sure why. Thankfully, the Zopi support team was amazing! Jennie quickly identified and solved the issue, but her shift ended, Ross seamlessly took over without me needing to explain everything again.
The issue turned out to be incomplete contact information. Once that was resolved, everything worked perfectly.
Huge thanks to Jennie & Ross for their quick and efficient support!
BeatricePicks
Nov 25, 2024
on
Shopify
I just started using Zopi - AliExpress Dropshipping and I love the experience so far. I just placed my first order and the customer support has been phenomenal.
IShopAus
Nov 20, 2024
on
Shopify
got amazing efficient work as per usual from minn, always an absolute breeze when i know i need to hit the support line
My Childrens Boutique
Nov 19, 2024
on
Shopify
Excellent App makes everything easy and stress free, I've needed assistance a few times and the customer service at on the chat is excellent, Ross helped me today and Azelia in the past both excellent, help fix any problems and explain why it happened. excellent service
Uniapneakauppa
Nov 18, 2024
on
Shopify
hankala löytää tuotteita, näyttää vain muutaman vaihtoehdon mitä haki ja sen jälkeen tulee ihan asiaan kuulumattomia tuotteita näkyviin. Ei pysty hakemaan esimerkiksi aliexpress myyjäkaupan nimellä. Ei pysty määrittämään eu alueen toimittajia. ei pysty määrittämään hakuun näyttämään hintaa suoraan omaan maahan tuontiin. ei pääse käymään saman kauppiaan sivuilla etsimässä muita tuotteita. todella hankala ja jäykkä sovellus. hinnat kalliimpia kuin tilaisi suoraan itselleen. jos haluaa peruuttaa tilauksen ei rahoja palauteta vaan joudut/pääset käyttämään sovellusta siihen asti kun olet maksanut.