The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Every Tail
Feb 19, 2025
on
Shopify
Vivian was very helpful
Divine Design Prints
Feb 17, 2025
on
Shopify
I highly recommend Zopi as it has been an incredibly valuable and helpful experience for me. The service provided was both efficient and beneficial, making the entire process seamless. I would also like to acknowledge Scarlet for her exceptional assistance—her support was invaluable and greatly appreciated.
M & M Global
Feb 17, 2025
on
Shopify
Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****
BoldVibe
Feb 08, 2025
on
Shopify
Had some issues with order Fulfillment but I had great support from Ross who is part of the team and she helped me with my issue and now it's been sorted.
Bills Deals
Feb 06, 2025
on
Shopify
all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support
BC's Sports and Outdoors
Feb 06, 2025
on
Shopify
She helped get it done.
ShowPlus Lamp
Feb 03, 2025
on
Shopify
AI설명 추가 기능이 아주 좋습니다.
vinterstamning
Jan 28, 2025
on
Shopify
i had a problem with fulfilling my orders to my customers, i got very good help from Scarlet and solved the issue
NAD'GLAM
Jan 25, 2025
on
Shopify
Je mets 5 étoiles pour Scarlet car elle ne m'a pas lâché et a tout fait pour résoudre mon problème
Nordic Rune Jewelry
Jan 20, 2025
on
Shopify
The app is taking time to learn. The customer support is all 5 stars, hands down. My first drop shipping order was sinking but then Minn helped in every way to set the order straight, get it on track, and have it get fulfilled! I make a strong recommendation based on the help I just received from Minn. Great work
Pet Pawsome
Jan 14, 2025
on
Shopify
It works good so far, and if I have any issues, they do great in helping and getting to my problems in a very good timely manner!
Prometheus accessorie wares
Jan 11, 2025
on
Shopify
ross great support with order details
TrendyShocks™
Jan 10, 2025
on
Shopify
The support from support agent Ross was amazing. Thank you Ross!!!
ShiftVolt
Jan 08, 2025
on
Shopify
Vivian provided exceptional assistance, going above and beyond to resolve all my problems and concerns.
Her service was outstanding, and I couldn’t be more grateful for her support.
Truly an amazing experience—thank you, Vivian!
QualityCounts
Jan 07, 2025
on
Shopify
Vivian was very helpful and quick. Great service!!
The Peachy Club
Jan 06, 2025
on
Shopify
Azalea helped me resolve my issue with my first sale today very easily and with a great attitude and patience. I am very pleased with this app and its fast and efficient assistance
EFFORTLESS
Jan 01, 2025
on
Shopify
I am new to the platform and had trouble with my first order. Scarlet helped me alot and answered a few other questions I had along the way of getting this done. She was great.
Recharge & Recover
Dec 29, 2024
on
Shopify
Vivian was great help!
Miroya
Dec 27, 2024
on
Shopify
Im really satisfied with Zopi, they have a really big soritment and variations when it comes to products and their customer service is exccellent, you can contact them 24/7 and they will alwys help you and solve the problem or the question, i got help today from a staff called "Ross", she helped me fast with my problem, she has really good communication and makes sure that i get all the help that i need.
ZenPendant™
Dec 26, 2024
on
Shopify
User interface is very friendly and I have had good experience getting assistance from Zopi support when Needed. Ross was very helpful and patient with me, as this is my first time using Zopi. Thank you Ross!