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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,537)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Every Tail

Feb 19, 2025  on Shopify

Vivian was very helpful

Divine Design Prints

Feb 17, 2025  on Shopify

I highly recommend Zopi as it has been an incredibly valuable and helpful experience for me. The service provided was both efficient and beneficial, making the entire process seamless. I would also like to acknowledge Scarlet for her exceptional assistance—her support was invaluable and greatly appreciated.

M & M Global

Feb 17, 2025  on Shopify

Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****

BoldVibe

Feb 08, 2025  on Shopify

Had some issues with order Fulfillment but I had great support from Ross who is part of the team and she helped me with my issue and now it's been sorted.

Bills Deals

Feb 06, 2025  on Shopify

all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support

BC's Sports and Outdoors

Feb 06, 2025  on Shopify

She helped get it done.

ShowPlus Lamp

Feb 03, 2025  on Shopify

AI설명 추가 기능이 아주 좋습니다.

vinterstamning

Jan 28, 2025  on Shopify

i had a problem with fulfilling my orders to my customers, i got very good help from Scarlet and solved the issue

NAD'GLAM

Jan 25, 2025  on Shopify

Je mets 5 étoiles pour Scarlet car elle ne m'a pas lâché et a tout fait pour résoudre mon problème

Nordic Rune Jewelry

Jan 20, 2025  on Shopify

The app is taking time to learn. The customer support is all 5 stars, hands down. My first drop shipping order was sinking but then Minn helped in every way to set the order straight, get it on track, and have it get fulfilled! I make a strong recommendation based on the help I just received from Minn. Great work

Pet Pawsome

Jan 14, 2025  on Shopify

It works good so far, and if I have any issues, they do great in helping and getting to my problems in a very good timely manner!

Prometheus accessorie wares

Jan 11, 2025  on Shopify

ross great support with order details

TrendyShocks™

Jan 10, 2025  on Shopify

The support from support agent Ross was amazing. Thank you Ross!!!

ShiftVolt

Jan 08, 2025  on Shopify

Vivian provided exceptional assistance, going above and beyond to resolve all my problems and concerns. Her service was outstanding, and I couldn’t be more grateful for her support. Truly an amazing experience—thank you, Vivian!

QualityCounts

Jan 07, 2025  on Shopify

Vivian was very helpful and quick. Great service!!

The Peachy Club

Jan 06, 2025  on Shopify

Azalea helped me resolve my issue with my first sale today very easily and with a great attitude and patience. I am very pleased with this app and its fast and efficient assistance

EFFORTLESS

Jan 01, 2025  on Shopify

I am new to the platform and had trouble with my first order. Scarlet helped me alot and answered a few other questions I had along the way of getting this done. She was great.

Recharge & Recover

Dec 29, 2024  on Shopify

Vivian was great help!

Miroya

Dec 27, 2024  on Shopify

Im really satisfied with Zopi, they have a really big soritment and variations when it comes to products and their customer service is exccellent, you can contact them 24/7 and they will alwys help you and solve the problem or the question, i got help today from a staff called "Ross", she helped me fast with my problem, she has really good communication and makes sure that i get all the help that i need.

ZenPendant™

Dec 26, 2024  on Shopify

User interface is very friendly and I have had good experience getting assistance from Zopi support when Needed. Ross was very helpful and patient with me, as this is my first time using Zopi. Thank you Ross!

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