The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Waves & Game
Sep 19, 2024
on
Shopify
beaucoup trop cher, je pensais que mon client recevrait la commande et je me rend compte que rien n'a fonctionné. Je dois payer 70$ pour un truc de 6$ ça n'a aucun sens. En plus vous voulez que je change pour un forfait plus grand pour seulement une vente de 6$
daily-need
Sep 19, 2024
on
Shopify
Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.
The K.I.N.D. Boutique
Sep 18, 2024
on
Shopify
Ross was very helpful. I am new to using Zopi and having an online store so I sometimes need some help to complete orders and make sure there's nothing else I need to do. Ross helped a lot!
cashymart
Sep 15, 2024
on
Shopify
Zopi Dropshipping has been fantastic The platform is easy to use, the product quality is excellent and the customer support is amazing always quick and helpful. Highly recommended for anyone looking to streamline their dropshipping business
UHT
Sep 14, 2024
on
Shopify
Everytime I speak to a representative they are so very helpful but Vivian was exceptional. I appreciate her support she was very professional and patient with my requests. She is a superstar!
West Main Baby Marketplace
Sep 12, 2024
on
Shopify
Just started this recently and so far so good. I had an issue(user error) with shipping my first time and Azalea helped me to get everything straightened out. Now I will be running smoothly!
Wallet armor
Sep 11, 2024
on
Shopify
I had an exceptional experience with Zopi and I want to extend my gratitude to the entire team, especially Minn, for their outstanding customer support. Their dedication and efficiency truly made a difference, and I couldn’t be happier with the service I received. Highly recommend!
My Store
Sep 10, 2024
on
Shopify
Scarlett identified my problem and solved it immediately! Zopi answers me asap when i have a problem with my dropshipping , which is very useful as a beginner!
Wipe the Slate Clean
Sep 08, 2024
on
Shopify
Great customer service. Advisor Scarlett was friendly, approachable and talked me through all actions.
MALIK STORE
Sep 08, 2024
on
Shopify
Hello, Zopi And the team Honestly my experience was very bad And i was very upset About my costumers orders And Also I Am stuck with AliExpress App And products, Lastly And finally today You Customer Assistant Her Name Is,( ROSS ) She help me A lot to Get Out Of this trouble And my problem Solved She is Professional and hard working,
Thank you MINN for make me free of this Problem,
thank you Zopi and Specially (ROSS) ....
THANKS, MALIK STORE
Mizu By Lu
Sep 06, 2024
on
Shopify
I have had good experiences especially with customer care. Ross today helped me promptly and was very polite.
Bakara Dreams
Sep 06, 2024
on
Shopify
An dieser Stelle möchte ich Ihnen mitteilen, dass Ross ein vorbildlicher Mitarbeiter ist und seine fachliche Kompetenz mir sehr geholfen hat.
Gimbills.com
Sep 05, 2024
on
Shopify
I had never tried Zopi App for dropshipping.
I loved their customer services, their knowledge and client understanding while explaining clearly.
Two people I met are : ROCY and Alice.
Fantastic Experience !
Nekoro
Sep 05, 2024
on
Shopify
I recommend this app because it offers the best products for dropshipping and has a very good customer support team, I recommend Ross because she answered all of my questions in a very friendly and professional manner and also because of the patience with helping me in resolving a number of problems
MALIK STORE
Sep 04, 2024
on
Shopify
Hello, Zopi And the team Honestly my experience was very bad And i was very upset About my costumers orders And Also I Am stuck with AliExpress App And products, Lastly And finally today You Customer Assistant Her Name Is,( MINN ) She help me A lot to Get Out Of this trouble And my problem Solved She is Professional and hard working,
Thank you MINN for make me free of this Problem,
thank you Zopi and Specially (MINN) ....
THANKS, MALIK STORE
Virtuous Woman Designs & Apparel
Sep 03, 2024
on
Shopify
Today Ross helped me get my account back on track. I did a chat last night with someone else and they weren’t able to get the issue resolved but Ross stepped in and saved the day and got my account back online.
PawVibes™
Sep 03, 2024
on
Shopify
Today, I had the upmost pleasant experience with Ross during a support session. The clarity and kindness I felt truly was unmatched, unlike other services such as your competitors. To summarize, Ross was a great helper!
ShanTeesDeals
Sep 01, 2024
on
Shopify
Vivian was patient and understanding in assisting me. I really appreciated that. She waited to see if I needed additional help, which meant a lot to me.
My Store
Sep 01, 2024
on
Shopify
excelente servicio al cliente ROCI fue la que me ayudo a solucionar my inquietud y me dio buenas ideas para corregir
Ty Marcket
Aug 30, 2024
on
Shopify
je recommande fortement cette plate-forme car elle est tres pratique et le service impeccable merci beaucoup a Rocy et touts son equipe pour le soutien .