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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,537)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

GIFTS 4 FIGHTERS

Aug 30, 2024  on Shopify

The best user support experience I have ever had! Ross helped me out with very fast response times and clear and concise instructions. He was very friendly as well and truly made the experience as easy as possible. Ross is a lifesaver! Thank you, Zopi!

LovelyLume

Aug 29, 2024  on Shopify

It really means the world for me. (Jennie) guys Jennie was so f-ing awesome not only did she answer my ?'s she gave me advice to improve my business. like here this is what i got to do. my litteral words decribing what i had to do, litteraly what she told me to do. "ok so i have to have reviews, 60% of sales are what other people say...add multiple payment options...match the website colors to the product colors....use high quality images, preferably organic.....use keywords, meta tags and descriptions that grab search engines results."

Digital Thrifting

Aug 28, 2024  on Shopify

I would like to extend my sincere gratitude to Scarlet ***** for her exceptional assistance. Her support has been instrumental in achieving my current position, and I am truly satisfied with the outcome. Please join me in giving Scarlet a round of applause for her outstanding efforts. Her contributions are greatly appreciated.

Norbrook Estate

Aug 28, 2024  on Shopify

Scarlet is the BEST rep that you will ever find! She stayed with me until everything was figured out! PLease give her raise! I truly appreciate all the time effort and dedication that she showed me!

Nordinorth

Aug 28, 2024  on Shopify

Azalea truly helped me when I messed up orders in my shop. She stayed with me and kept guiding me throughout the whole process. Anyone receiving her help will be lucky. I million thanks, Azalea! I hope to be half as professional as you one day.

LEVER

Aug 26, 2024  on Shopify

La consiglierei sopratutto perchè gli assitenti sono molto professionali è di grande aiuto come Karina disponibile e precisa.

Nekoro

Aug 24, 2024  on Shopify

I recommend this app because it offers the best products for dropshipping and has a very good customer support team, I recommend Scarlet because she answered all of my questions in a very friendly and professional manner

Talosy

Aug 24, 2024  on Shopify

Really great and instant support from Zopi, and the CSM Karina is very responsive and helped me with my order problems

confort nomade

Aug 23, 2024  on Shopify

merci a ross pour son aide precieuse aujourdhui. la seule qui m'a regler un probleme qui persiste depuis 1 semaine

Sizzling Deals Shop

Aug 22, 2024  on Shopify

I was stuck and confused, went on the online chat and spoke to Rocy, He was fantastic, helped me step by step and assured me it was going to be sorted, Thanks to him the process was simple and very helpful. If you are ever speaking to Rocy, YOUR IN GREAT HANDS.

KONBINI PLUSHIES

Aug 22, 2024  on Shopify

Amazing real-time support. An order of mine was out of sync but an agent (Alice) quickly resolved the issue in mere minutes. I highly recommend using Zopi for all your dropshipping needs.

Athleisure Style

Aug 21, 2024  on Shopify

Vivian was an excellent guide to a beginner like me. She provided easy instructions and screenshots to answer all of my questions.

TrackFitWatches

Aug 21, 2024  on Shopify

I've received excellent support from Zopi ‑ AliExpress Dropshipping Store. Their service is very fast. A big thank you to Scarlet, Lana, Vivian, and Alice.

LuxeStreet Boutique

Aug 21, 2024  on Shopify

While listing products to my store, I encountered product status as "sold out" when clearly there were a large inventory of the product. I worked for hours trying different settings and researching different sites to figure out how to correct this error. Finally, I decided to contact ZOPI via chat not expecting much help. To my surprise and delight, a representative responded and assisted me perfectly. I am new at dropshipping and basically a layman with the terms needed to explain my issue. Alice not only understood my dilemma, but assisted me and resolved my issue in less than an hour. Very friendly and knowledgeable made the experience exciting. All my concerns and would have taken less time to resolve if I was more familiar with the platform. I truly recommend ZOPI for newbies such as me and advance users. Thank you for hiring knowledgeable and friendly people to represent your company. Alice is an asset to your continued success for the future .

My Store

Aug 20, 2024  on Shopify

Rocy was amazing customer support. They answered all my questions fast, and were very nice to me too. They even sent a document to help me with my dropshipping journey!!!! Rocy was amazing, I am glad I used Zopi over other dropshipping services because this support is the best I have seen.

ProSalesDirect

Aug 19, 2024  on Shopify

Ross from support was super helpful. All of my questions were swiftly answered and my issues were taken care of. Out of all of the drop shipping apps for Shopify, I highly recommend this one. Not only is it way easier to use, but the support you receive is by far the best.

Boni M Shop

Aug 19, 2024  on Shopify

Ross was my chat associate and was very helpful and knowledgeable. The instructions provided were straight to the point and he provided screenshots too. Very impressive.

Tisso Clothing

Aug 19, 2024  on Shopify

I love their chat support. Always there and helpful. Ross was particularly wonderful and resolved my issue in seconds.

HavenGlow-Shop

Aug 19, 2024  on Shopify

helped me in every step and was so patient and respectful with me, and most important thing she resolved all my problems and questions

CoverPhone

Aug 18, 2024  on Shopify

La atención al cliente es muy buena la verdad, me resuelven todos mis problemas, en especial Vivian que me atendio hoy, muchas gracias zopi y Vivian me hacen las cosas mas fáciles.

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