The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
GIFTS 4 FIGHTERS
Aug 30, 2024
on
Shopify
The best user support experience I have ever had! Ross helped me out with very fast response times and clear and concise instructions. He was very friendly as well and truly made the experience as easy as possible. Ross is a lifesaver! Thank you, Zopi!
LovelyLume
Aug 29, 2024
on
Shopify
It really means the world for me.
(Jennie)
guys Jennie was so f-ing awesome not only did she answer my ?'s she gave me advice to improve my business. like here this is what i got to do.
my litteral words decribing what i had to do, litteraly what she told me to do.
"ok so i have to have reviews, 60% of sales are what other people say...add multiple payment options...match the website colors to the product colors....use high quality images, preferably organic.....use keywords, meta tags and descriptions that grab search engines results."
Digital Thrifting
Aug 28, 2024
on
Shopify
I would like to extend my sincere gratitude to Scarlet ***** for her exceptional assistance. Her support has been instrumental in achieving my current position, and I am truly satisfied with the outcome. Please join me in giving Scarlet a round of applause for her outstanding efforts. Her contributions are greatly appreciated.
Norbrook Estate
Aug 28, 2024
on
Shopify
Scarlet is the BEST rep that you will ever find! She stayed with me until everything was figured out! PLease give her raise! I truly appreciate all the time effort and dedication that she showed me!
Nordinorth
Aug 28, 2024
on
Shopify
Azalea truly helped me when I messed up orders in my shop. She stayed with me and kept guiding me throughout the whole process. Anyone receiving her help will be lucky. I million thanks, Azalea! I hope to be half as professional as you one day.
LEVER
Aug 26, 2024
on
Shopify
La consiglierei sopratutto perchè gli assitenti sono molto professionali è di grande aiuto come Karina disponibile e precisa.
Nekoro
Aug 24, 2024
on
Shopify
I recommend this app because it offers the best products for dropshipping and has a very good customer support team, I recommend Scarlet because she answered all of my questions in a very friendly and professional manner
Talosy
Aug 24, 2024
on
Shopify
Really great and instant support from Zopi, and the CSM Karina is very responsive and helped me with my order problems
confort nomade
Aug 23, 2024
on
Shopify
merci a ross pour son aide precieuse aujourdhui. la seule qui m'a regler un probleme qui persiste depuis 1 semaine
Sizzling Deals Shop
Aug 22, 2024
on
Shopify
I was stuck and confused, went on the online chat and spoke to Rocy, He was fantastic, helped me step by step and assured me it was going to be sorted, Thanks to him the process was simple and very helpful. If you are ever speaking to Rocy, YOUR IN GREAT HANDS.
KONBINI PLUSHIES
Aug 22, 2024
on
Shopify
Amazing real-time support. An order of mine was out of sync but an agent (Alice) quickly resolved the issue in mere minutes.
I highly recommend using Zopi for all your dropshipping needs.
Athleisure Style
Aug 21, 2024
on
Shopify
Vivian was an excellent guide to a beginner like me. She provided easy instructions and screenshots to answer all of my questions.
TrackFitWatches
Aug 21, 2024
on
Shopify
I've received excellent support from Zopi ‑ AliExpress Dropshipping Store. Their service is very fast.
A big thank you to Scarlet, Lana, Vivian, and Alice.
LuxeStreet Boutique
Aug 21, 2024
on
Shopify
While listing products to my store, I encountered product status as "sold out" when clearly there were a large inventory of the product. I worked for hours trying different settings and researching different sites to figure out how to correct this error. Finally, I decided to contact ZOPI via chat not expecting much help. To my surprise and delight, a representative responded and assisted me perfectly. I am new at dropshipping and basically a layman with the terms needed to explain my issue. Alice not only understood my dilemma, but assisted me and resolved my issue in less than an hour. Very friendly and knowledgeable made the experience exciting. All my concerns and would have taken less time to resolve if I was more familiar with the platform. I truly recommend ZOPI for newbies such as me and advance users. Thank you for hiring knowledgeable and friendly people to represent your company. Alice is an asset to your continued success for the future .
My Store
Aug 20, 2024
on
Shopify
Rocy was amazing customer support. They answered all my questions fast, and were very nice to me too. They even sent a document to help me with my dropshipping journey!!!! Rocy was amazing, I am glad I used Zopi over other dropshipping services because this support is the best I have seen.
ProSalesDirect
Aug 19, 2024
on
Shopify
Ross from support was super helpful. All of my questions were swiftly answered and my issues were taken care of. Out of all of the drop shipping apps for Shopify, I highly recommend this one. Not only is it way easier to use, but the support you receive is by far the best.
Boni M Shop
Aug 19, 2024
on
Shopify
Ross was my chat associate and was very helpful and knowledgeable. The instructions provided were straight to the point and he provided screenshots too.
Very impressive.
Tisso Clothing
Aug 19, 2024
on
Shopify
I love their chat support. Always there and helpful. Ross was particularly wonderful and resolved my issue in seconds.
HavenGlow-Shop
Aug 19, 2024
on
Shopify
helped me in every step and was so patient and respectful with me, and most important thing she resolved all my problems and questions
CoverPhone
Aug 18, 2024
on
Shopify
La atención al cliente es muy buena la verdad, me resuelven todos mis problemas, en especial Vivian que me atendio hoy, muchas gracias zopi y Vivian me hacen las cosas mas fáciles.