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Customer reviews: Zopi ‑ AliExpress Dropshipping

Develop by Zopi ⭐

Reviews (2,548)

Overall rating
4.8

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Source Solène

Jun 26, 2024  on Shopify

dear team, I would like to express my praise and recognition to you for your persistence and commitment. Your consistent work and dedication have contributed significantly to us being able to achieve our goals. Your professionalism and reliability are outstanding and we have increased our confidence in your abilities. Thank you for your tireless efforts. Your achievements deserve the highest recognition. Kind regards, Ichem

Jianzi Sport

Jun 23, 2024  on Shopify

Kundensupport war super! Pauline hat mir innerhalb von einer Minute super freundlich und gut geholfen! Danke

Maker's Emporium

Jun 20, 2024  on Shopify

This should be the first app you download and the first team you go to with issue resolution. Best platform and help on Shopify. Second to none. Clara and Vivian were astounding!

BUTTERFLYCOMBSAU

Jun 19, 2024  on Shopify

Vivian was a missive help, very friendly and great at communicating what i needed to do to fix every issue I have been having, it made me feel like i am more then getting my moneys worth with Zopi! Zopi is also really easy to use.

Taylor Ballard

Jun 19, 2024  on Shopify

I I canceled this app way before the renewal date or trial was over and I was still charged. I would like my refund in full please back to the card on file. If you have any questions you can call me at 770-5474473..

Kawaii Snuggle Co.

Jun 17, 2024  on Shopify

I was supported by Jennie, who guided me around the platform, advised me in how to complete an order process, we still have some issues but Jennie has reassured me the Dev team will advise further. Thank you for your help.

One Stop Shop

Jun 17, 2024  on Shopify

Great App and amazing customer service I had a few issues and an agent by the name of Vivian assisted me very Clear and Easy to understand super fast response speed I appreciate Zopi and the team

A Friend Told Me About It

Jun 17, 2024  on Shopify

Customer Service/support from Ross was five-star excellent! Please me sure to reward his job well done!

Blitz schnell

Jun 17, 2024  on Shopify

Ross has offered perfect help, from beginning till the end, very through help and was more than perfect

Royal Shopping Centre

Jun 16, 2024  on Shopify

Ross was very helpful, very knowledgeable and show me been an older person, consideration and respect.

Xiaomi lover

Jun 15, 2024  on Shopify

Wow.. This is my first time using such a service, and it's really convenient and super easy. It has an incredibly sophisticated user flow! Really great!!

Takumi Kitchen

Jun 13, 2024  on Shopify

Fantastic tool and amazing support! Minn has been super nice and ready to answer all my questions and solve my problem! I wish all the CS agent will be like her!

Seller sync

Jun 12, 2024  on Shopify

The app is very easy to use. I had the privilege to chat with Minn this morning. She was AWESOME. Helpful, patient, knowledgeable and walked me through everything I needed know how to do. She should be a trainer if not already one. You are lucky to have someone as efficient as Minn.

Inspirational Blessings

Jun 11, 2024  on Shopify

efore I contacted the Zopi support, I completely lost on what do and not to do. But after chatting with Clara, everything finally made sense and I was able to move with everything.

LuXe Scrub Boutique

Jun 08, 2024  on Shopify

Scarlet was super helpful and patient with me, I am new to dropshipping and this was my first order. She guided me step by step with tutorial videos. She is amazing!

All A Girl Needs

Jun 07, 2024  on Shopify

Really easy to use app, had a issue as I made a mistake when processing a order but Ross was amazing talked me through what i needed to do to rectify my mistake. Ross was very helpful and fast at responding to my questions.

Nana's Treasures

Jun 07, 2024  on Shopify

I have struggled with Zopi since the onset and the amount of features for the free version is less than attractive, however, the customer service is always on point to walk me through any issues that I have had and Ross, in particular, stands out as a shining star of this app with his kindness, knowledge, and willingness to get things done

*TIBA'S*

Jun 03, 2024  on Shopify

The assistance Vivian was available to understand my needs and she solved my issue in few minutes. I really recommend Zopi to work with. Thank you Vivian

Kompi

Jun 03, 2024  on Shopify

Nette platform de klantenservice reageert via de mail en de chat heel snel en ook duidelijk in elke taal.

Radiant Mama Collective

Jun 03, 2024  on Shopify

I am just getting started out with Zopi. I was having some errors and used the chat support. I was chatting with Ross who gave me all the help I needed and I am so happy that he had all the answers for my technical problems! Thanks Ross, and thanks Zopi for the service!

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