Thanks to Ross I was able to solve a problem we were facing. Thanks so much for the very fast and helpful response!

Un grand merci a Karina et Vivian qui m'ont aide dans le processus pour traiter ma premiere commande. J'adore l'application ZOPI et je la recommande fortement a toutes personnes specialement celles qui lancent leur premiere boutique en ligne.

L'assistenza Ross è molto gentile, e paziente. Comprende e aiuta finchè non si risolve il problema. Sono veramente soddisfatta. :)

I recently had the pleasure of working with Ross from the customer service team at Zopi, and I couldn't be more impressed. She was incredibly responsive, patient, and went above and beyond to ensure all my concerns were addressed. Ross made the entire process smooth and stress-free, providing clear and detailed explanations at every step. Zopi is a buddy that you can trust on your business road, and Ross exemplifies that trust and reliability. Highly recommend!

Sempre me encanta o suporte deles, rapidos, educados e eficientes. A Ross mais uma vez me atendeu super bem e resolveu meu problema , nota sempre 10

The app is great! The chat feature is a bit unsteady. The text moves around a bit and I'm unable to unpin it from the window and move it around to get better navigation. I also would like for the ordering process, from order to fulfillment to be more automatic, with the least human intervention required. We have other things to do than having to submit orders, multiple times throughout the day. This feature would help with that a lot. Otherwise, so far, so good.

I highly recommend this app. The chat support team was incredibly helpful and resolved all my issues quickly, getting me back on track right away.

the support is really interesting, the support is available all the time, you always got a clear answer

Amazing customer service. Very easy to work with, and are very helpful with various problems. 100% Would recommend

Alice explained the entire processed and was very patient I am a beginner and very much appreciated the time she spent with me.

Zopi, you don't reply to my messages, you have been ignoring me for weeks and now you decided to take £80.15 from my account yesterday 31/07/24, for an app we never used. plan was clicked by mistake, we deactivated it with the help of shopify assistant and they advised that you must not charge for the app as it was never used and has been deactivated. Shopify reached out to you last night 31/07/24 requesting for a refund and this morning you sent me the following email Hi there, hope you're doing well. Please be kindly advised that all transactions on Zopi are non-refundable due to our strict policy. As a third-party application of Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify is responsible for charging the full amount on your account when the subscription was activated. That's why you still received the invoice after you cancel the plan. So, to deal with our Billing team, we need to verify your concern about the reason to cancel the plan. May I know if you have any difficulties with the app so far and would like to downgrade to lower plan instead? Look forward to hear from you soon. Kind regards, The Zopi Support team. Shopify would not come to you if they were responsible for charging the fee as they already advised that you do not charge for then app as it has been deactivated. Zopi i'll appreciate an honest response from you as you have charged me for one year for an app i will never use and now refusing to offer a refund.

La atención al cliente es top, la app es buena, pero lo mejor es el soporte. Funciona genial para importar y sincronizar productos, pero además, me ha facilitado mucho la tarea al buscar productos directamente desde la app.

I like the App so far but definitely use quite a lot improvements. Customer support(Lily) was amazing at answering all the questions.

It works great and the fast support is even greater, really recommend it it's the best dropshipping app you can find that will soon dropship from even more places and it has a big big future awaiting.

I would recommend this app as I got full support through chat & resolved many issues the first time & got back on track.

So where do i start ....... Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !! I was advised by shopify experts on a forum to avoid & this is why .....

Ross really helped me out today. He was so caring and supportive. Ross listened to everything I said. Please give him a pay rise

I spoke With Scarlett yesterday, she is very knowledgeable, efficient and courtesy. She was so help full in making me better understand how to work the website and get my store running. I will be glad to use the app and talk with Scarlett when I have a problem. Thanks

Zopi has been charging me for an app that I do not have access to. I have unistalled it and it is still charging me $19 a month. They are not responding to my emails when I tell them what is going on.

Completed my very first order! Wanted to double check i did everything correctly with just how simple the whole process is, was very quickly assisted by Rocy who provided very pleasant and helpful guidance.