I had the pleasure of working with Paula from customer service, and I am extremely impressed with the level of support she provided. After struggling with an issue for several days, Paula offered a suggestion that I had not previously considered, which ultimately resolved the problem. Her expertise and thoughtful approach were instrumental in resolving the matter efficiently. I greatly appreciate her assistance and dedication to ensuring a positive customer experience.

So every online product in existence, has a bug every now and then. I should know, i'm a CTO for a living. So sure, every now and then theres an issue - and i'll be honest, most of the time its been a user error (my fault), but even when its an issue my end the customer support cannot do enough. Always very responsive, and always happy to help, and always remedy the issue quickly--which is so important for an online e-commerce business. Would recommend again and again! Most recently had the pleasure of working with Ross from the CS team, and as previously mentioned, could not do more to satisfy my needs and issues at hand.

I was able to get help with answers to my questions fairly quickly. Customer Service was polite and professional.

I've been using the app for 6 months now and it's been a total game changer. I would highly recommend it to anyone dropshipping on tiktok using aliexpress - a range of plans make it scalable and the use of AI features is also great. There's been a few issues but the chat team have been so quick to sort out any issues and have happily done so.

I highly recommend Zopi as it has been an incredibly valuable and helpful experience for me. The service provided was both efficient and beneficial, making the entire process seamless. I would also like to acknowledge Scarlet for her exceptional assistance—her support was invaluable and greatly appreciated.

Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****

The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!

Had some issues with order Fulfillment but I had great support from Ross who is part of the team and she helped me with my issue and now it's been sorted.

all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support

Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!