I want to thank Jobelle from Zendrop for the excellent support and patience in helping me fix a shipping issue in my store. She guided me step by step with clear instructions, and now everything works perfectly. Very professional, kind, and truly cares about customer satisfaction. Thank you, Jobelle, you did a great job!

This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.

intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support

They are really very helpful in every way, I am lucky to work with them, I would like to thank the entire Zendrop team from here.

Their customer care service is top-notch - Fast, available and patient. Thumbs up, Zendrop. I particularly appreciate Shawn for his time.

Nice app with plenty of options, but doesn't support bulk imports. Bad customer service. We were disturbed by AI-assisted replies of the customer service associate Nina Kayani.

Outstanding Customer Support from Zendrop! I recently had to make a change to a customer order (#1095), and the support team—especially Nina—was incredibly helpful and efficient throughout the process. They not only understood my request quickly but also updated the product variants exactly as needed so the correct items could be sent to my customer. Their communication was clear, friendly, and professional. I felt supported the entire time and really appreciated their dedication to solving the issue. It’s great to work with a team that truly cares about their users' success. Thank you, Zendrop (and Nina in particular), for such excellent service. Highly recommended!

Scammed me out of $80 on one of my cc’s. The way the trial is set up when you download the app is deceptive. The “charge based on usage” is a complete lie. You’re charged regardless. There’s no real benefit to using this platform anyways. You’re basically paying a second middleman a monthly subscription for no reason. There’s hundreds of Chinese suppliers that charge ZERO fees, with FASTER shipping times, and far lower COGS.

Updated: Zendrop support team reached out, apologized for the inconvenience, returned the unexpected monthly fee. Customer service was very helpful to resolve my issue. Thank you! Shout out to Austin Zafar who helped me. Installed the app into my website, came back 2 days later and the app took over my themes and auto submitted a ton of random products into my website and made them active without me doing any of this. On top of this, it then bumped my subscription up to the paid tier automatically. I removed everything, changed my theme back, and uninstalled the app.

This app zendrop cost me a lot of time granted I am new to this and maybe they saw me coming... I installed the free version unbeknownst to me it took over so many permissions all of my inventory I couldn't access I couldn't send emails I couldn't look at analytics nothing would work and I had no idea it was this app thanks to the Shopify AI I got it figured out.