I had issues with my first order and sent in a request to resolve it. Nyka responded in time. As soon as I clarified the issue, she was on it and had it solved in 5 minutes.

I’ve been using Zendrop for one month and so far my experience has been very positive. The platform is easy to use, offers good products, and deliveries have been running smoothly. What impressed me the most is the customer support, always available and quick to respond. I’d like to give a special thanks to Jo, who has helped me every time I had a question or issue — truly outstanding service! Overall, I’m very satisfied with Zendrop and plan to continue using the platform. Note: I would only suggest that shipping could be a little faster — even if it meant paying a bit more.

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

I'm very pleased to say that Easy4LifeSolutions got a lot of support from the support team on ZenDrop! Always very helpful, kind, looking for Solutions. They also listen to suggestions from shop owners who are dedicated to test the product themselves before launching it at their own shop. Overall, improvement is always a goal, service is very good at the moment! Our Solutions Team

helps everytime and gets the situation done every time great company love this app thank you , any issues dont worry they will take care of you

Zendrop wants a review for an item that was not purchased from them. In fact, I recently installed Zendrop on my Shopify store and selected products to add, but I ran into some issues. Only half of the products I selected were uploaded, and I have not been able to use the app as expected. Additionally, I was charged for services I have not used, which has caused some challenges in fulfilling orders. I hope Zendrop can improve its integration and customer support, as I want to continue using the platform successfully. I am not a happy customer.

Please make a lot of the stuff free because when someone new come to your website they want to try it I just asking that please the signup free and let the people try that all

So I just started using Zendrop. I find it very easy and integrates without a hassle. Also the support is SPOT ON! I had different types of questions regarding varying topics. I was always assisted within a short timespan and if I contacted support in the evening, the chatbot was actually able to give me very detailed information. When the Chatbot could not handle it, it would reply to me that it would forward my case to the ''live-team'' the next day. And so it happened. I had very detailed questions about certifications of products and the live-team took less than 1 day after the request, to give me all the documentation on the product. Absolutely standout support right there!

The Zendrop Trust and Integrity Team were really helpful when I had a issue. It was resolved satisfactorily. I greatly appreciated the support I was given and decided to continue with Zendrop and my Shopify store.

they charge me 25eur for downloading i even dont have bought their plan and nothing!!!! i removed this app right after installing, and still they have charge me!!!! im gonna fix it with shopiy support, 100%

I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!

I had a great experience with Zendrop support. Mariane was very kind and helpful - she quickly and efficiently solved my issue. I am really satisfied with the support I recieved!

Subscribed to the supposedly "free" plan, but cancelled and removed the products after a few days. I didn't even have the products listed for a week and I just got a bill for $29! Don't subscribe to this app. They steal money from you.

The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!

I recently encountered an issue with a product listing that confused one of my customers. At first, I was very frustrated, but the Zendrop team handled the situation with real professionalism and care. They not only provided a full refund for the order but also went above and beyond by adding credits to my account and upgrading my subscription at no additional cost. It’s clear that Zendrop values its sellers and is committed to improving their service. Mistakes can happen in any business, but what matters is how they’re handled, and in my case, Zendrop showed that they truly care about their partners. I’m confident continuing to build my store with Zendrop, knowing they’ve got my back.

Zendrop makes dropshipping simple and reliable. Fast fulfillment, easy Shopify integration, and great support. Highly recommend for anyone growing their store!

Not worth it. Just creates more problems in ur business. Maybe good for high ticket items , but they are not reliable. Just not worth it. You gotta pay for it, and it creates more trouble. The ask u to sample order products as they don't show reviews of the products written, then even after u do it, the ship defective products to the customers. If you think Zendrop would help me fulfil BETTER, FASTER AND CHEAPER. YOU ARE WRONG. Go with Dsers that's better than this crap. Bold so people know how much of a waste of time this app is.

This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.

The Customer Support is amazingly helpful when it comes to answering questions. Some advice I would give to people using them is to have all your questions available in advice, so they know everything they need to ask the supplier. This way you get all your information at one time.

Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.