I recently had the pleasure of interacting with Shiza, a customer service agent at ZenDrop, and I must say, the experience was truly exceptional. Shiza possesses outstanding listening skills, demonstrating a genuine attentiveness to every issue I raised regarding ZenDrop. What impressed me most was her ability not only to formulate an effective plan to address my concerns but also to provide additional, valuable advice that I hadn't even considered. Shiza's professionalism and intelligence were evident throughout our conversation. She also shared some insights into her background, which further solidified my confidence in both her and ZenDrop as a company. As a business owner managing two companies, I deeply value productive and efficient interactions. This call with Shiza was undoubtedly one of the most productive I've had so far in 2026. My overall experience with ZenDrop has consistently been positive, and I consider them to be one of the best companies I've had the pleasure of working with. Shiza's dedication to customer satisfaction is a testament to ZenDrop's commitment to excellence. I highly recommend their services and commend Shiza for her outstanding service.

I installed the application yesterday and deleted it almost immediately. Despite this, I was charged $29. I attempted to find contact information for the company to get assistance or request a refund, but I was unable to locate any way to reach them. I am being charged for an app that I did not use at all. I was simply exploring different dropshipping apps to determine which one would be the best fit for me before making a decision. It is very upsetting to see this kind of business practice. As a result of this experience, I will definitely not be using this app.

This app went from being Free to costing 79 quid, and god only knows how much just to open the app. At least have a free version since it was free to begin with. The make money through selling the products and other premium features. so evil and greedy now

I read many reviews on Trustpilot, some were bad and some were good. So I didn’t know if I really should choose Zendrop. But after subscribing to the Plus Plan using it very intensely I can say that Zendrop is really great. They offer a lot of products for good prices and ship them in under 10 Days, I tried it myself and ordered Sample Products. The support is excellent, really fast answers and competent people. What I also really like is the ability to create your own Thank you cards as well as the Print on demand feature where you can create your own designs very easily. All in all a really great solution for Dropshippers.

I recommend this app, they offer a wide variety of products and it’s super simple to connect to your shopify store. Customer service is friendly and efficient!

Hola, tengo pocos dias en Zendrop, pero hasta ahora he estado satisfecho con el servicio de atencion al cliente, son atentos y enfocados a solucionar los inconvenientes, de los problemas que hasta ahora he tenido, todos han tenido soluciones.

Since using Zendrop, my business just got easier, a lot of things they take off your mind so you can focus on other things, also, The most helpful support, they really put effort to help and answer inquiries, recommend

I initially used Zendrop to start my ecommerce journey, and once things started going well, they gave me access to a private agent and better product pricing. They're quick to respond to any issues and their customer service is outstanding. My respect to Zendrop.

The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.

This is one of the best programs I've dealt with, especially their support team, which is always active, and the help and courses they offer are endless.

Zendrop has impressed me with their fast response times, great customer service, and solid product selection. A reliable and professional supplier.

It’s hard to know how to get around your app. Many times I will add a product to my store but then I can’t find it in my store. It’s hard to know what my price is when your app immediately puts a crazy high rate on it after it’s in my store. You should put my price and then your crazy rate so that I can know my price so that I can decide what the retail price will be to my customers.

Initially was skeptical if Zendrop was able to handle big merchants, we ended up switching to Zendrop because we needed a partner we could trust after multiple bad experiences with other private agents. I'm really happy we made the switch as Zendrop has gone above and beyond for us as a client, we're excited to continue building and scaling alongside Zendrop.

I signed up for Zendrop’s free trial and used it for 2 day. Somehow the account upgraded to a paid plan without my authorization, and billing has continued/attempted even after I uninstalled the app and followed the usual cancellation steps. I tried to downgrade it back but it wouldn’t let me either which is really weird sand confusing. I reached out to Zendrop support multiple times and have not heard back, which is unacceptable when billing is involved.

I want to update my review and remove my previous negative comment because I’m genuinely happy with Zendrop’s support now. Huge appreciation to Darlene for the way she handled my issue. Even though it was early in the morning, she waited for my call, listened patiently, and helped sort out all the problems I was facing. She assured me that Zendrop will support us whenever there are issues, and that really meant a lot to me. Everyone makes mistakes, but the way Darlene handled the situation was truly impressive professional, calm, and supportive. I was honestly about to switch platforms, but because of her support, I’ve decided to stay and give Zendrop another try. Customer support like this makes a big difference. Thank you, Darlene, and thank you Zendrop.

Placed an order for a single test product that cost over $40 with shipping. I was given a tracking code that when used 9 days after payment and not having received the item says that it has no info for the tracking number. When I communicated with the AI bot it kept suggesting to authorize direct contact with a tech, but wants to charge me $5 for the privilege. This was my 1st buy with them and was my test for quality, service and timeliness. Not very encouraging to use this supplier at all. It makes me sad since they were recommended.

Excellent customer service! Even though I had a billing concern during setup, their team handled it quickly and professionally and provided a solution I was satisfied with. Very beginner-friendly app with great support. I’m still in the setup phase, but the Zendrop team was responsive and helpful when I needed assistance. Highly Recommended.

Juan and Nyka have been super helpful and very happy as usual with Juan and Nyka, they are great. Thank you Zendrop. Really appreciate the time and effort put in with prompt replies and easy to follow answers. Thank you and look forwards to the year

So far, they have answered every question, supported all the time promptly and have been very helpful with all possible topics. It's not been long since we started using Zendrop, but so far they seem quite promising and we are feeling quite confident in using it further. Special thanks go to Nina for her thorough explanations and guidance! Lindanex will continue to grow and Zendrop is going to be a big part of it! Thank you!

Zendrop is just great. Friendly and easy to work with, but also limitless when you find out how everything works. The support team is great. Easy chat modus, and they are willing to help you as much as you need.