I am new to dropshipping and I am having quite a learning experience but dealing with kind people makes my day. "I had an amazing experience with Shiza from Zendrop! She was incredibly kind, patient, and took the time to answer all my questions in a simple and clear way. Customer service like this makes all the difference, and I truly appreciate her help. Thank you, Shiza!"

I can highly recommend Zendrop for dropshippers. Their UX is very user friendly compared to some other similar companies out there. I had also a great customer service experience with Hasnain, who answered in a second and I got immediate response on my question.

Merjerrie from Zendrop Support is an absolute lifesaver! When my store faced a labor-intensive crisis affecting hundreds of products, she stepped in with unmatched enthusiasm and a super friendly, happy demeanor. Even though it took her hours to meticulously fix every single product, her dedication and positive energy turned a potential disaster into a resounding success. I truly felt valued as a Zendrop customer, and her exceptional work ethic and genuine care restored my faith in the brand. Thank you, Merjerrie, for your outstanding support and for making my day!

Rafaela is very quick to respond. She was also very polite and professional when handling my concerns. Im new to Zendrop and so far, they have been fantastic.

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Nyka went about and beyond to resolve my issue and made sure I get the product delivered to customer asap great service team Zendrop I’m very satisfied with the service you provide to your customers

they sourced two products for me in one day that werent listed. theyre always responsive, thank you Rafaela!

Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then. If you value response times. Highly Recommended!

Zendrop support was fast and resolved my issue and questions within 24 hours the same day. Highly recommend for easy dropshipping and fast support.

These guys are great - I found their chat bot to be a pain - but when I sent an email to thier support tema I got a response within 5 minutes that fully solved my issue.

Highly Recommend!. Support is amazing! Khubaib, Mariane, Rose, Mae and Jemima. Amazing support team!

Khubaib from zendrop had very good customer service, and he provided genuine help with my problem, instead of ignoring it/not really caring. about the issue. I really appreciated his help, and he explained in very understandable ways.

As a first time business owner it can be very stressful but Zendrop makes it so much easier as they have amazing support and are very quick to respond!!!

really really apreciate the team zendrop is the best quick assistance for customers everything thank you the team

New to dropshipping. Here is my email to Zendrop: "I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon. Is there anything you or I can do to avoid the above expenses, until my online store is ready?" And here is Zendrop's response: "I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel." I call this very good insight and top-notch service, many thanks to Zendrop.

Harvey from customer support has been very helpful today in helping to solve an issue that has been frustrating me for weeks now. I was running around in circles before with other suggestions and agents but Harvey came to the rescue. Besides that, so far Zendrop has been user friendly.

App is great so far, I did have an issue with the Subscription with Zendrop and Shopify not linking so I got charged twice. Khubaib from Zendrop helped inform me what the issue was and everything is good now.

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing

Zendrop has some great aspects and some really frustrating issues. Frustrating issues: - Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection. - Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again. - They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options. - Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket. - When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided. - Email support takes several days for a response if you get one. Good aspects - I love the auto fulfillment when it works - pretty good product selection - easy to use interface most of the time - easy to sync products and pretty instantaneous - Easy to find product prices and SKU's etc - Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.

Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently.