Don't look at the average - scroll down to that last few reviews to see how bad this is. Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills. Even Shopify sympathizes with my case, though they can't force an app to issue a refund. Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.

am leaving this review after a direct financial loss caused by Zendrop’s international shipping delays and lack of effective merchant support. Order #C’est 1010 was fulfilled on 14 December 2025 and shipped on 17 December 2025 from China. Tracking was active and showed the parcel was still in transit during the Christmas and New Year holiday period. Despite this, the customer filed a bank chargeback under “Product not received” while the shipment was still moving through the network. The chargeback was resolved in the customer’s favor, causing me a £37.67 loss (£27.67 order value + £10 chargeback fee). Zendrop support acknowledged that the order was shipped and that delays were due to international logistics and seasonal volume, but provided no practical solution, chargeback protection, or accountability for the merchant. The full financial risk was transferred to me despite no failure to ship. Merchants should be aware that long international shipping timelines, especially during peak seasons, can easily result in chargebacks with no protection. I will not continue fulfillment with Zendrop and cannot recommend them for businesses where delivery speed and dispute protection matter.

Great, fast and reliable customer service. A bonus with an AI assistant that answers all your questions all the time. I did not get charged for anything I didn't pay for, when the trial was over it was automatically changed to a free plan. So I'd highly recommend Zendrop!

No company is perfect with issues every now and then but what matters is when an issue is found the time and energy a company put into solve it to the satisfaction of the customer. Zendrop is great in that aspect.

Do not use this for sourcing – My honest experience since Nov 2025 I have been using Zendrop since November 1st, 2025, and I want to share my experience to warn other ecommerce beginners. I purchased the "Plus" plan for $100 during a Black Friday sale, but even at that discount, I feel ripped off. Here is my timeline using their "Sourcing Request" feature for four different products: 1st Product (Massager Wand): A few days after they sourced this for me, they contacted me to say it was out of stock and offered a lower-quality substitute, forcing me to change products. Later, when I received my first order on Dec 23, 2025, it sat "In Review" for 8 days because they were out of stock of the gift bag I had sourced. They never emailed to notify me; I only found out because I checked. It took an additional 3 business days (in total 13 days) just to ship after that. 2nd Product: I ran ads for two days before they randomly increased the price. Their explanation was that "supply and demand cause prices to fluctuate." Isn't the entire job of a sourcing agent to confirm pricing with a supplier before giving me a quote? 3rd Product: They provided a random bundle I didn't ask for. After I sold just one unit, they nearly doubled the COGS immediately—raising the price from around $33 to $64.88 making its impossible to continue selling. 4th Product: They sent me the completely wrong product attached to an email claiming, "Our team worked hard and found this product from verified suppliers." The sourcing feature is a joke. I finally requested a refund for my subscription. Since it had been over a month, they denied it (I had only used about $9 in credits). My advice to newbies: Don't make my mistake. Do not listen to the YouTubers who are affiliates for this app. I am accepting my $100 loss as a lesson to be more careful when choosing suppliers, but I will not be using Zendrop again. 0/5 stars

Zendrop helps simplify dropshipping with easy product sourcing and fast order processing. It integrates well with Shopify and is great for scaling an online store. A solid app for merchants who want a reliable dropshipping solution.

Great support from Juan! I am very impressed with the level of assistance and the speed of communication. Juan went above and beyond to verify the technical specifications of the product directly with the supplier, confirming the 24V brushless motor and 3200 RPM. This kind of professional and detailed support is exactly what I need to scale my business with Zendrop. Highly recommended!

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this! *I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....** **My real rating is a BIG ZERO.

I have an existing Shopify store already and I just wanted another passive business and I came across your ad. The site looks basic so I hope your team will be improving this and I expected set up support to be more helpful. Your AIs in the IG chat box are not very helpful at all so may I humbly suggest you look into making the AI “closers” easier to relate to and not just bots who give us generic replies that sometimes are not even connected to what I’m asking. I just continued because I knew other ways how to go about the set up. Anyway, PLEASE BE MORE PROACTIVE WITH YOUR CUSTOMERS. Thank you!!

Zendrop m’a simplement fait perdre près de 200 € sans fournir aucun service réel. J’ai utilisé la plateforme en pensant qu’elle m’aiderait à gérer ma logistique et mon stock. Zendrop m’a confirmé qu’ils pouvaient livrer vers mes destinations. Une fois les commandes reçues, il m’a été indiqué que la livraison n’était finalement pas possible. J’ai donc dû rembourser tous mes clients. Malgré cela, Zendrop a prélevé l’abonnement ainsi que des frais sur chaque commande, alors qu’aucun colis n’a jamais été expédié. Résultat : perte d’argent, perte de temps, aucune valeur ajoutée. À fuir. À ce stade, DSers est largement plus fiable.