September 13, 2025: Downgraded (1 Star) AliReviews does import reviews, but the option to import only display in a private tab on DSers and have never shown up on normal browsers, which makes the feature far less useful. Even worse, the review request emails have been a major problem: our open rate is under .05%, there’s no delivery or bounce reporting, and without any DNS verification options (SPF/DKIM/DMARC), the emails aren’t authenticated to send from our domain. That makes them more likely to land in spam and doesn’t build a sender reputation for our store. Support acknowledged the concerns but couldn’t offer a solution or advanced reporting. For a $25/month app, basic email authentication and visibility should be standard. We’ve deactivated the email requests and are now looking for an alternative that can handle email deliverability and transparency properly. This app is only essentially good for importing the reviews themselves and even that you have to find a workaround for. Review requests are horrid. August 1, 2025: (4 Star) AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.

Andrea from Ali Reviews has been amazing she help me with review not showing up and was able to syncing the data to show it correctly.

The best App ever, i can't believe how helpful this company is especially kinard!!! They made sure to put all the stars for me as I didn't have no computer to do so, outstanding!!!

easy to use it is a great tool ! and if you having a issue customer service is amazing especially BIG thanks to Andrea for helping me out !!!

The service is very good. Every time I have a problem, I submit it immediately and they solve it immediately. The after-sales service is perfect and the problem is solved in a timely manner. Lauren is nice friend Always kind

I was facing an issue regarding reviews that didnt appear on my store anymore but thanks to Andrea,it has been fixed.Im really satisfied.

I am very satisfied with the support of the Kudosi app. Whenever I needed guidance, they kindly helped me with a positive attitude. Kudosi is an excellent app for creating product reviews. I highly recommend you to use this app

I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!

Rachel helped me a lot! I had so many questions and Rachel was super patient, kind, and knowledgeable. She explained everything clearly and made the whole process easy. Honestly one of the best customer service experiences I’ve had. Thank you, Rachel!

Fantastic plugin! The Help Center is super useful, and a big shoutout to Catherine and Andrea for expertly solving all my layout and display issues. Total lifesaver.