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Ali Reviews: Kudosi Reviews logo

Customer reviews: Ali Reviews: Kudosi Reviews

Develop by FireApps

Ali Reviews helps Shopify merchants collect and showcase customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user feedback to help you decide if it's the right fit for your store.

Reviews (1,753)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Kudosi: Ali Reviews Importer" app. Many have found it user-friendly and essential for boosting store credibility through seamless importation and management of product reviews. The app’s integration capabilities and customization options are particularly appreciated for enhancing store branding. Additionally, the exemplary customer support provided by staff, often highlighting specific team members such as Rachel, Dawn, and Comei, receives frequent praise.

Key Strengths

  • Friendly and responsive customer support with specific mentions of agents like Rachel, Dawn, Comei, and Saiki.
  • Seamless importing of reviews from platforms like AliExpress.
  • Customization options that align well with various store designs and branding.
  • Features like review carousels and automated email solicitations contributing to increased conversion rates.
  • Ease of use for beginners, with budget-friendly pricing options.

Common Concerns

  • Issues with reviews containing incorrect images or videos for specific products.
  • Some merchants reported confusion during initial setup.
  • Challenges with specific tasks like importing reviews from certain platforms such as Amazon.
  • Complaints about non-intuitive navigation and a need for better self-explanatory resources within the app.

Final Thoughts

Overall, "Kudosi: Ali Reviews Importer" is well-regarded for its functionality and the immense value it offers Shopify merchants looking to build social proof and trust. The standout feature remains its exceptional customer service that effectively supports users to navigate any issues. While there are some areas for improvement, particularly in the accuracy of review media and ease of initial setup, the app's benefits clearly surpass its drawbacks for many users.

COZYGLOBAL CONCEPT

Jul 01, 2025  on Shopify

Works Perfectly for Bulk Review Import Kudosi made it super easy to import real, photo-based reviews to my store. It saved me hours and made my products look way more trustworthy. Great app for anyone with lots of items!

Shello's Creative Boutique

Jun 28, 2025  on Shopify

I sought the support of the team to set up the app and was assisted by Harwin. I find the app really helpful in importing reviews automatically from aliexpress with just a few clicks. The only downside is the price. Other than that I have no other concerns. I would really recommend the app. ShelloCB.

Grit Force Kits

Jun 28, 2025  on Shopify

I ran into some issues with the Kudosi app as my reviews weren’t posting properly and the system kept throwing errors. The chatbot wasn't much help at first, BUT I was pleasantly surprised by how quickly I was connected to a real support agent. Harwin from the support team was super responsive and resolved the issue from their backend efficiently. Great service recovery and solid support when it matters most!

LORIZER

Jun 27, 2025  on Shopify

Mya from Kudos customer support helped me today. And I got help.I have also received help from other Kudos customer support people in the past.

Outdoor Barbell

Jun 26, 2025  on Shopify

Works very well, But you need to understand its technical aspect. but its a Good App with paid plan. this will let you import review from any website. this is the feature which i like most.

Rimbe

Jun 20, 2025  on Shopify

I uninstalled this app a week ago, yet I was still charged without my consent. There was no warning, no confirmation, no way to cancel the billing inside the app. Now I’m being told I need to chase the developer for a refund. This is unacceptable and feels like a scammy practice. Be very careful — even if you uninstall it on time, they will still take your money. I will be reporting this to Shopify and my payment provider. Definitely not trustworthy.

Vesco Cycles

May 30, 2025  on Shopify

I have bought this cycle from Vesco company and I am impressed with KICK PRO (MOTO) model ,, Great cycle with great price.. By Ridhi Jindal

Just Kidding

May 29, 2025  on Shopify

Fantastic App with Great Support! This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!

NECESSO

May 13, 2025  on Shopify

I would recommend this app to others due to the fast and excellent customer services I received from Dawn.

Siempre juntas

May 09, 2025  on Shopify

I'm so grateful for Saiki's help. She was incredibly quick and solved my issue immediately. 100% recommended!

Hobby of Kings

May 07, 2025  on Shopify

Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.

Solid Charm

May 05, 2025  on Shopify

Really great app! Helps reassure clients in their purchases. The customer and technical support is excellent. Fast response and a team that is efficient in getting things done. Thank you very much Katherine!

Swiftmay

May 05, 2025  on Shopify

Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing. Use Loox or something else if you don't want issues.

Atlas Stride

Apr 25, 2025  on Shopify

This is the only review i have ever done. The support team has been more than helpful providing the key information i needed for exporting and importing reviews. The team and staff are very dedicated and friendly and will help you just as much as they helped me.

Deanna's Makeup An More

Apr 23, 2025  on Shopify

Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!

HEARTFUL SURPRISE

Apr 20, 2025  on Shopify

Saiki from the support team was incredibly helpful. Highly recommend this app, not just for its features but also for the outstanding support team!

CANINE CORNER

Apr 18, 2025  on Shopify

"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify. Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility. The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse. They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault. The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability. If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.

Mr Zapatos

Apr 18, 2025  on Shopify

Atención al cliente muy buena, rápida y servicial. 100% satisfecha. El soporte de Dawn y de Harwin fue excelente :)

Brooch & Shine

Apr 11, 2025  on Shopify

Jusqu'ici j'étais très satisfaite de l'application, mais, à ma grande surprise, aujourd'hui en voulant importer des avis, les avis Français (pays de ma boutique) sont traduit...en anglais ! Et ce, malgré mes paramètres clairement choisis, alors que pendant mes dernières sessions d'importation tout c'était très bien passé, là c'est du grand n'importe quoi !

Wondrwood

Apr 04, 2025  on Shopify

Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!

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