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Customer reviews: Ali Reviews: AI Product Review

Develop by FireApps

Ali Reviews helps Shopify merchants collect and showcase customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user feedback to help you decide if it's the right fit for your store.

Reviews (1,449)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive view of the "Kudosi: Ali Reviews Importer" app. Many have found it user-friendly and essential for boosting store credibility through seamless importation and management of product reviews. The app’s integration capabilities and customization options are particularly appreciated for enhancing store branding. Additionally, the exemplary customer support provided by staff, often highlighting specific team members such as Rachel, Dawn, and Comei, receives frequent praise.

Key Strengths

  • Friendly and responsive customer support with specific mentions of agents like Rachel, Dawn, Comei, and Saiki.
  • Seamless importing of reviews from platforms like AliExpress.
  • Customization options that align well with various store designs and branding.
  • Features like review carousels and automated email solicitations contributing to increased conversion rates.
  • Ease of use for beginners, with budget-friendly pricing options.

Common Concerns

  • Issues with reviews containing incorrect images or videos for specific products.
  • Some merchants reported confusion during initial setup.
  • Challenges with specific tasks like importing reviews from certain platforms such as Amazon.
  • Complaints about non-intuitive navigation and a need for better self-explanatory resources within the app.

Final Thoughts

Overall, "Kudosi: Ali Reviews Importer" is well-regarded for its functionality and the immense value it offers Shopify merchants looking to build social proof and trust. The standout feature remains its exceptional customer service that effectively supports users to navigate any issues. While there are some areas for improvement, particularly in the accuracy of review media and ease of initial setup, the app's benefits clearly surpass its drawbacks for many users.

IMARKU

Aug 20, 2025  on Shopify

I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!

Legacy Apparel

Aug 06, 2025  on Shopify

Rachel helped me a lot! I had so many questions and Rachel was super patient, kind, and knowledgeable. She explained everything clearly and made the whole process easy. Honestly one of the best customer service experiences I’ve had. Thank you, Rachel!

Umeblovane

Aug 05, 2025  on Shopify

Fantastic plugin! The Help Center is super useful, and a big shoutout to Catherine and Andrea for expertly solving all my layout and display issues. Total lifesaver.

Kawaii Stop

Aug 01, 2025  on Shopify

AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.

Kawaii Stop

Jul 28, 2025  on Shopify

I’ve run into problem after problem trying to use AliReviews for importing and managing reviews. The biggest letdown is the lack of true automatic importing from AliExpress—everything is manual, which is a nightmare for stores with lots of products. I also faced constant bugs and glitches: importers/Chrome extensions breaking, error messages with no explanation, and limits that aren’t clear until you hit them. The bulk import tools aren’t really “bulk”—it’s all repetitive copy-paste, and nothing syncs automatically, even though that’s what most Shopify sellers need. On top of that, customization sometimes resets or just doesn’t work as expected. Support tries to help, but the issues keep piling up. I expected a lot more for a paid app. If you have a big store and need real automation, I’d suggest looking elsewhere.

Amboss Apparel

Jul 24, 2025  on Shopify

App is very good and interface intuitive, works great! Super easy to import and manage. Support is also very fast and Katherine was lovely and saved me much time and trouble! Can only recommend!!

Infinite Love Madrid

Jul 21, 2025  on Shopify

Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky

COZYGLOBAL CONCEPT

Jul 01, 2025  on Shopify

Works Perfectly for Bulk Review Import Kudosi made it super easy to import real, photo-based reviews to my store. It saved me hours and made my products look way more trustworthy. Great app for anyone with lots of items!

Shello's Creative Boutique

Jun 28, 2025  on Shopify

I sought the support of the team to set up the app and was assisted by Harwin. I find the app really helpful in importing reviews automatically from aliexpress with just a few clicks. The only downside is the price. Other than that I have no other concerns. I would really recommend the app. ShelloCB.

Grit Force Kits

Jun 28, 2025  on Shopify

I ran into some issues with the Kudosi app as my reviews weren’t posting properly and the system kept throwing errors. The chatbot wasn't much help at first, BUT I was pleasantly surprised by how quickly I was connected to a real support agent. Harwin from the support team was super responsive and resolved the issue from their backend efficiently. Great service recovery and solid support when it matters most!

LORIZER

Jun 27, 2025  on Shopify

Mya from Kudos customer support helped me today. And I got help.I have also received help from other Kudos customer support people in the past.

Outdoor Barbell

Jun 26, 2025  on Shopify

Works very well, But you need to understand its technical aspect. but its a Good App with paid plan. this will let you import review from any website. this is the feature which i like most.

Rimbe

Jun 20, 2025  on Shopify

I uninstalled this app a week ago, yet I was still charged without my consent. There was no warning, no confirmation, no way to cancel the billing inside the app. Now I’m being told I need to chase the developer for a refund. This is unacceptable and feels like a scammy practice. Be very careful — even if you uninstall it on time, they will still take your money. I will be reporting this to Shopify and my payment provider. Definitely not trustworthy.

Vesco Cycles

May 30, 2025  on Shopify

I have bought this cycle from Vesco company and I am impressed with KICK PRO (MOTO) model ,, Great cycle with great price.. By Ridhi Jindal

Just Kidding

May 29, 2025  on Shopify

Fantastic App with Great Support! This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!

NECESSO

May 13, 2025  on Shopify

I would recommend this app to others due to the fast and excellent customer services I received from Dawn.

Siempre juntas

May 09, 2025  on Shopify

I'm so grateful for Saiki's help. She was incredibly quick and solved my issue immediately. 100% recommended!

Hobby of Kings

May 07, 2025  on Shopify

Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.

Solid Charm

May 05, 2025  on Shopify

Really great app! Helps reassure clients in their purchases. The customer and technical support is excellent. Fast response and a team that is efficient in getting things done. Thank you very much Katherine!

Swiftmay

May 05, 2025  on Shopify

Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing. Use Loox or something else if you don't want issues.

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