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Customer reviews: Ali Reviews: Kudosi Reviews

Develop by FireApps

Reviews (14,831)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Kudosi: Ali Reviews Importer" app. Many have found it user-friendly and essential for boosting store credibility through seamless importation and management of product reviews. The app’s integration capabilities and customization options are particularly appreciated for enhancing store branding. Additionally, the exemplary customer support provided by staff, often highlighting specific team members such as Rachel, Dawn, and Comei, receives frequent praise.

Key Strengths

  • Friendly and responsive customer support with specific mentions of agents like Rachel, Dawn, Comei, and Saiki.
  • Seamless importing of reviews from platforms like AliExpress.
  • Customization options that align well with various store designs and branding.
  • Features like review carousels and automated email solicitations contributing to increased conversion rates.
  • Ease of use for beginners, with budget-friendly pricing options.

Common Concerns

  • Issues with reviews containing incorrect images or videos for specific products.
  • Some merchants reported confusion during initial setup.
  • Challenges with specific tasks like importing reviews from certain platforms such as Amazon.
  • Complaints about non-intuitive navigation and a need for better self-explanatory resources within the app.

Final Thoughts

Overall, "Kudosi: Ali Reviews Importer" is well-regarded for its functionality and the immense value it offers Shopify merchants looking to build social proof and trust. The standout feature remains its exceptional customer service that effectively supports users to navigate any issues. While there are some areas for improvement, particularly in the accuracy of review media and ease of initial setup, the app's benefits clearly surpass its drawbacks for many users.

SnapSpree

Dec 19, 2024  on Shopify

Rachel, thank you for all the help and the speedy response! Your assistance made the process so much easier, and I truly appreciate your professionalism and kindness. Excellent service!"

halpi

Dec 19, 2024  on Shopify

j'avez fais une erreur et j'ai U un conseillé du nom de Rachel, qui en un rien de temps a réglé mon problème, l'application fait le travail qu'ont attend de lui et les conseillé son réponde rapidement, je conseille cette application

OVIUP

Dec 18, 2024  on Shopify

Hello, I just wanted to share my feedback about your customer support team—they’ve been absolutely amazing! Quick, helpful, and super professional. Thank you for providing such great service! Keep up the excellent work!

The Worlds Most Famous

Dec 18, 2024  on Shopify

I would have to say that this service is a great idea. But as i was adding my reviews to my products on shopify I realized that all of the reviews that had pictures or videos were not the same product that i was selling.. So after assigning them i had to go back through all of them and take away every review with a photo or video. It was very aggravating... So because of that and the fact that i'm not making any sales i don't have the money to continue the subscription. I had to contact customer service to help me do this and I spoke with Rachel. She was so helpful and walked me through everything step by step as well as she informed me of being able to downgrade for now and then i can come back for the super plan whenever i have the money and the sales to do so. I want to say that she was polite and very informative she went well beyond for me and i appreciate it. Thanks Rachel

FreeHug

Dec 17, 2024  on Shopify

Thank you very much to Andrea for handling the template conflict issue for me. She was very professional and prompt. Thank you to her

50th

Dec 16, 2024  on Shopify

他のアプリを試したく、エクスポートを試みたが、ボタンがない。ただ、チャットサポートに聞くとすぐに対応してくれた。 サポート担当者:Dawn

Novo Style

Dec 15, 2024  on Shopify

great app Ali Reviews help me a lot it's so simple and easy to use on top of that it have a ai generetor to help you find reviews more quickly and have a great support team

SimplerThings

Dec 13, 2024  on Shopify

Great service by Comei in resolving file upload issue. She went step by step in troubleshooting. Recommended

Rainbow Smile

Dec 13, 2024  on Shopify

It's wonderful to receive appropriate support without having to wait. I'm glad the issue was resolved in such a short time. Thank you so much, Comei!!

Lilux

Dec 13, 2024  on Shopify

I had a problem and Dawn in a few minutes answered me and solved everything.Super professional.Thank you Dawn

FreeHug

Dec 12, 2024  on Shopify

Thank you very much to Rachel for handling the template conflict issue for me. She was very professional and prompt. Thank you to her

Prestavo

Dec 09, 2024  on Shopify

A really wonderful application and the support is very good, especially a person named Harry who helped me quickly in explaining how to modify the icon for the country and date. Thank you.

Alvora-Toronto

Dec 08, 2024  on Shopify

Rachel reached out immediately, while we were working with the app installaion and helped us without even asking. Very recommended!

Latino Express

Dec 05, 2024  on Shopify

Me atendió Comei al instante cuando tuve un inconveniente con la importación de reseñas, no solo me ayudo a solucionarlo si no también me ayudo a limpiar mi computadora. Gracias

Luvelly

Dec 02, 2024  on Shopify

Rachel offered great support. Everything was set up in minutes and overall my experience with the app and the support was awesome

NOIZSY

Dec 02, 2024  on Shopify

I would really recommend this app. In speak of services, this is sum high professionals right here. Would recommend 10/10

Shopindiestyle

Nov 30, 2024  on Shopify

excelente atención de Dawn , es un gran profesional , me ayudo muy rápidamente y busco la manera mas profesional y clara para ayudarme, deberían haber profesionales como el en muchas empresas, gracias por todo , muy satisfecho

NoctAir

Nov 26, 2024  on Shopify

harwin did a very good job for helping me in all the request that i had. very good app and customer service

Ellectro Life

Nov 26, 2024  on Shopify

They have clean interface and high-quality customer support. Harwin helped me to solve my problem in no time. Recommend

Wee Luxury

Nov 26, 2024  on Shopify

Best Service ever! Had a problem fixing the review badge on my website and it took us 3 hours before we managed to get it done. Dawn went above and beyond to help centre review badge the theme. Highly recommend those guys.

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