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Customer reviews: Ali Reviews: Kudosi Reviews

Develop by FireApps

Reviews (14,831)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Kudosi: Ali Reviews Importer" app. Many have found it user-friendly and essential for boosting store credibility through seamless importation and management of product reviews. The app’s integration capabilities and customization options are particularly appreciated for enhancing store branding. Additionally, the exemplary customer support provided by staff, often highlighting specific team members such as Rachel, Dawn, and Comei, receives frequent praise.

Key Strengths

  • Friendly and responsive customer support with specific mentions of agents like Rachel, Dawn, Comei, and Saiki.
  • Seamless importing of reviews from platforms like AliExpress.
  • Customization options that align well with various store designs and branding.
  • Features like review carousels and automated email solicitations contributing to increased conversion rates.
  • Ease of use for beginners, with budget-friendly pricing options.

Common Concerns

  • Issues with reviews containing incorrect images or videos for specific products.
  • Some merchants reported confusion during initial setup.
  • Challenges with specific tasks like importing reviews from certain platforms such as Amazon.
  • Complaints about non-intuitive navigation and a need for better self-explanatory resources within the app.

Final Thoughts

Overall, "Kudosi: Ali Reviews Importer" is well-regarded for its functionality and the immense value it offers Shopify merchants looking to build social proof and trust. The standout feature remains its exceptional customer service that effectively supports users to navigate any issues. While there are some areas for improvement, particularly in the accuracy of review media and ease of initial setup, the app's benefits clearly surpass its drawbacks for many users.

The Twisted Beauty

Jan 30, 2025  on Shopify

Mya is amazing. The speed of her resposes to my not so easy questions was unbelievable. Super thankful.

ROUCHE

Jan 28, 2025  on Shopify

This is legendary service. Rachel was an absolute pleasure to chat with and resolved all the challenges on a whim and the app works flawlessly.

RENZ

Jan 21, 2025  on Shopify

J'ai eu l'occasion d'échanger avec Dawn, il a su répondre à toutes mes questions très rapidement. Je voulais également ajouter les avis clients à un endroit qui n'était pas prévu initialement, l'équipe de Kudosi l'a fait pour moi. Merci pour votre aide, votre réactivité et votre gentillesse :)

HOMEEDGE

Jan 19, 2025  on Shopify

The customer service from Rachel has been fantastic to get my website set up. Have yet to actually use the app but looks promising.

Juneberry

Jan 16, 2025  on Shopify

Fast response. Comei was friendly, undertood my situation fast and helped me solve it. The customer service here is really TOP

Nauradika

Jan 16, 2025  on Shopify

Great app and great support. I somehow managed to stop the app showing in DSer and after a few conversations the Kudosi texh team figured it out. great job.

VOCIC.com

Jan 15, 2025  on Shopify

Very fast customer service response, Dawn is very efficient at work, and a very useful comment plugin.

melient

Jan 14, 2025  on Shopify

Dawn provided me with the best service possible helping me resolve all of my issues in a timely manner very professionally.

LUCINN

Jan 13, 2025  on Shopify

Mya from Kudosi chat support was amazing! She was super helpful, patient, and solved my issue in no time. Thank you, Mya!

Suez Tech Port

Jan 12, 2025  on Shopify

At first i have some issue on using the app, but their support Comei solve my problem patiently. Thanks Comei.

Nikki's Beachhouse

Jan 08, 2025  on Shopify

Dawn was so great and helpful! I was stuck with a coding issue and it was resolved quickly and efficiently. I am very happy!

Autumn Summers Books

Jan 07, 2025  on Shopify

Dawn was a great help in figuring out how to get my reviews imported! Highly recommend this app and their support team!

Bojugo

Jan 05, 2025  on Shopify

Mya helped me with importing reviews, it finally worked! This is what customer service should be, highly recommended.

VitaFlow Pro

Jan 02, 2025  on Shopify

Amazing customer experience with Saiki!! She fixed my problem within a matter of minutes, 100% would recommend.

Akiva Shop

Jan 02, 2025  on Shopify

Good app... Ali Reviews is a popular product review app for Shopify stores, allowing businesses to collect and display customer feedback easily.

Modern Treasures

Jan 01, 2025  on Shopify

The customer support of this app is fabulous. I got help from Saiki ma'am to import reviews in the app. She explained step by step process, which helped me to import all the reviews successfully. Thanks a lot.

Galilee Made

Dec 23, 2024  on Shopify

its genuinely soo amazing, when i needed help, i went to the help chat to speak to them about an issue and i spoke to Harwin, GREAT GUY and he genuinely had the answer to my issues and even rectified it him self in minutes, thanks a lot Harwin

GlowPal

Dec 23, 2024  on Shopify

I use it and have had their subscribtion for around a month now, Mya has helped me through some slight issues and It's worth the money that I pay, gives my brand a much stronger sense of trust.

Swift Shaver

Dec 22, 2024  on Shopify

When i installed i was a little bit confused about how it works, i went to customer serviced nd they answered the first 3 min and solved my problem

Mrs. Candice's Selection

Dec 22, 2024  on Shopify

Works surprisingly well. Supports custom adjustments. Mya, proactive and professional service is excellent!

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