This is the only review i have ever done. The support team has been more than helpful providing the key information i needed for exporting and importing reviews. The team and staff are very dedicated and friendly and will help you just as much as they helped me.

Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!

Saiki from the support team was incredibly helpful. Highly recommend this app, not just for its features but also for the outstanding support team!

"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify. Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility. The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse. They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault. The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability. If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.

Atención al cliente muy buena, rápida y servicial. 100% satisfecha. El soporte de Dawn y de Harwin fue excelente :)

Jusqu'ici j'étais très satisfaite de l'application, mais, à ma grande surprise, aujourd'hui en voulant importer des avis, les avis Français (pays de ma boutique) sont traduit...en anglais ! Et ce, malgré mes paramètres clairement choisis, alors que pendant mes dernières sessions d'importation tout c'était très bien passé, là c'est du grand n'importe quoi !

Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!

Thank you Saiki for your support and help. Things are looking much better now Thank you for the second time

Really great app! Helps reassure clients in their purchases. The customer and technical support is excellent. Fast response and a team that is efficient in getting things done. Thank you very much!

Dawn was very helpful and he know what to do. I didn't have any experience and he jump on my website and he take control and fix.