I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!

Rachel helped me a lot! I had so many questions and Rachel was super patient, kind, and knowledgeable. She explained everything clearly and made the whole process easy. Honestly one of the best customer service experiences I’ve had. Thank you, Rachel!

Fantastic plugin! The Help Center is super useful, and a big shoutout to Catherine and Andrea for expertly solving all my layout and display issues. Total lifesaver.

AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.

I’ve run into problem after problem trying to use AliReviews for importing and managing reviews. The biggest letdown is the lack of true automatic importing from AliExpress—everything is manual, which is a nightmare for stores with lots of products. I also faced constant bugs and glitches: importers/Chrome extensions breaking, error messages with no explanation, and limits that aren’t clear until you hit them. The bulk import tools aren’t really “bulk”—it’s all repetitive copy-paste, and nothing syncs automatically, even though that’s what most Shopify sellers need. On top of that, customization sometimes resets or just doesn’t work as expected. Support tries to help, but the issues keep piling up. I expected a lot more for a paid app. If you have a big store and need real automation, I’d suggest looking elsewhere.

App is very good and interface intuitive, works great! Super easy to import and manage. Support is also very fast and Katherine was lovely and saved me much time and trouble! Can only recommend!!

Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky

Works Perfectly for Bulk Review Import Kudosi made it super easy to import real, photo-based reviews to my store. It saved me hours and made my products look way more trustworthy. Great app for anyone with lots of items!

I sought the support of the team to set up the app and was assisted by Harwin. I find the app really helpful in importing reviews automatically from aliexpress with just a few clicks. The only downside is the price. Other than that I have no other concerns. I would really recommend the app. ShelloCB.

I ran into some issues with the Kudosi app as my reviews weren’t posting properly and the system kept throwing errors. The chatbot wasn't much help at first, BUT I was pleasantly surprised by how quickly I was connected to a real support agent. Harwin from the support team was super responsive and resolved the issue from their backend efficiently. Great service recovery and solid support when it matters most!