Nina, Mariane, Shawn and everyone else who has helped me with issues or just questions in general have been very responsive and helpful! It would be nice if Zendrop's product search had an image search feature. This would make it much easier to find products.

I am updating my previous review following a resolution from Zendrop. After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved. While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response. Thank you to the Zendrop team for addressing the matter and closing the issue.

The team support is excellent, they answer immediately, clearly, if something is missing they will answer you again until every detail has been considered. They answer you with respect, with a happy mood and you do not find this implicaton everywhere, Zendrop makes the difference. My experience has been amazing and I really do recommend using the app, do not hesitate at all!!!

I have been working with Zendrop for over a year now and I am really satisfied. Our cooperation is professional and runs smoothly. I recommend them.

I am extremely satisfied with the service Zendrop has provided me. I’ve been working with them for about a year and a half, and the experience has been excellent throughout this time. I have three amazing team members from Zendrop who help me process orders, handle shipping, monitor deliveries, and quickly respond to any situation that comes up across all my stores. The service is very efficient, and they are always available to support me whenever I need it. Zendrop offers great logistics, good product quality, competitive prices, and outstanding customer service—not only for me as a store owner, but also for my customers. I highly recommend Zendrop to anyone looking for a reliable and professional dropshipping partner.

My experience so far has been great. The support is very fast and effective. Thank you Jo for the help!

I’ve had an excellent experience with the Zendrop Private Agent Program. Working with the team has been smooth, professional, and genuinely helpful from day one. They’re incredibly hardworking, always responsive, and they reply as soon as you need them—something that makes a huge difference when you’re running an online business. They’ve helped me a lot with scaling and keeping operations organized, and having a reliable agent to support orders and logistics has taken a lot of pressure off my shoulders. Overall, the service has been a major value-add and has played a real role in helping me grow my business online. Highly recommended. Thank you Zendrop

Nina and everyone else who has helped me with issues or just questions in general have been very responsive and helpful! It would be nice if Zendrop's product search had an image search feature. This would make it much easier to find products.

Zendrop is no longer reliable and not worth the cost. We ordered two smart watch samples on December 11 and followed up every 10 days. Each time, we only received automated bot replies saying staff were unavailable and would get back to us. No one did. After waiting more than a month, we finally heard back from a human agent named Jamima, who told us the Chinese vendor had quoted the wrong price and that Zendrop would simply refund the money. This is unacceptable after ignoring us for weeks. This is also the third time we’ve faced similar issues with Zendrop. We run a jewellery and gift store, and our customers order items to gift loved ones. Delays and sudden cancellations seriously damage our business. Saying “we’ll refund you” after a month of silence is not a solution. We are on the Zendrop Plus Plan, paying $545 USD per year (around $815 AUD), and the value is terrible: No proper training or support as promised Product prices are too high to make profit Still need to write our own product descriptions The $99 prebuilt AI store is very poor quality and worse,Rather I would reccomend Shopify’s free themes like Dawn or Shine Zendrop may have been good years ago, but not anymore, especially heading into 2026. Support is unreliable, vendors are inconsistent, and the service does not match what is advertised. Recommendation to the new Entrepreneurs please Avoid Zendrop. Find your own vendors or use another platform.

Zendrop is no longer reliable and not worth the cost. We ordered two smart watch samples on December 11 and followed up every 10 days. Each time, we only received automated bot replies saying staff were unavailable and would get back to us. No one did. After waiting more than a month, we finally heard back from a human agent named Jamima, who told us the Chinese vendor had quoted the wrong price and that Zendrop would simply refund the money. This is unacceptable after ignoring us for weeks. This is also the third time we’ve faced similar issues with Zendrop. We run a jewellery and gift store, and our customers order items to gift loved ones. Delays and sudden cancellations seriously damage our business. Saying “we’ll refund you” after a month of silence is not a solution. We are on the Zendrop Plus Plan, paying $545 USD per year (around $815 AUD), and the value is terrible: No proper training or support as promised Product prices are too high to make profit Still need to write our own product descriptions The $99 prebuilt AI store is very poor quality and worse,Rather I would reccomend Shopify’s free themes like Dawn or Shine Zendrop may have been good years ago, but not anymore, especially heading into 2026. Support is unreliable, vendors are inconsistent, and the service does not match what is advertised. Recommendation to the new Entrepreneurs please Avoid Zendrop. Find your own vendors or use another platform.

Without the Zendrop team, I honestly wouldn’t have been able to scale my business to where it is today. From excellent product sourcing to strong courier support and reliable customer service, they’ve been there every step of the way. What truly sets Zendrop apart is the dedicated team behind it. They don’t just support your business, they actually care about it and feel like part of it. You’re not just another account, you’re treated like a real partner. Having a team that genuinely wants to see you succeed makes all the difference when you’re growing a business. Zendrop has played a huge role in our growth, and I couldn’t recommend them highly enough.

Great app, great team, always willing to help. Will always share my experiences with this team. They have always gone above and beyond for me even despite me being a smaller store atm. This shows me that they provide the same attention of care to all of their customers. Hoping they can help me scale into a huge store

I've been working with Zendrop for over a year now, and the experience has been great. They are very responsive, friendly, and quick to help with any issues that may arise. They offer a whole team to help support your business, along with a lot of extra benefits and features that most other suppliers don't. Shipping times are good, custom packaging options are available, and their pricing is much better than any other company I've worked with in the past. Highly recommend Zendrop if you're looking for a streamlined, efficient team to help your business scale.

10/10 experience, very responsive and gets stuff done for you and makes your job way easier. They have a whole staff just for me and are always looking for ways to make my job easier

All of there 5 star reviews are AI. This is the worst website of all time. Zendrop auto-enrolled me into a paid plan without clear notice, hid downgrade options mid-billing cycle, and required unlinking products and contacting support to cancel. The AI support agent repeatedly deflected instead of resolving the issue. Be very careful installing this app. Or just dont install it don't waste your money and time.

Zendrop has always been reliable in supporting the heavy lifting that comes with logistics. Their team grows with you, and always goes the extra mile to support your needs. Big big shoutout to Max for onboarding me, and my A-Team of Michaela, Rachel, John, Jessa, + everyone else working behind the scenes. Customers are happy, and I'm free to focus on driving revenue in the business.

I joined the Private Agent Program at an insane time in my business, we grew 1000%+ over a single month and the team helped us get all of our orders out on time with very few issues, of course things happen but they were always great in replacing any defective orders etc, and of course the pricing they get you with The PA program is nice as well, would definetly reccomend.

Met the team in person and they are such good people that truly want to see your business succeed. There are so many avenues for support it's a one stop shop if you're serious about growing your store. Honestly so glad a company like Zendrop exists because I wouldn't have been able to scale as quickly as I have.

Mariane was so efficient in getting my problem resolved satisfactorily. She was professional, well mannered and only wanted to make sure everything was handled correctly, professionally and more importantly, in a timely manner and she didn't make me wait even near to what I was thinking it would take to get this issue resolved. Superquick! Thanks again Mariane Dan

Zendrop has played a key role in stabilizing and scaling our operations, not just through the platform itself but more importantly through the people behind it. Being part of the Private Agent Program and having a dedicated team to support our fulfillment and logistics has transformed Zendrop from a tool into a reliable extension of our business. There’s no need to submit a ticket and wait. Instead, we experience real collaboration: consistent, professional, and flexible. Special thanks to Ryan, Jovel, Rachel and the rest of the team for their responsiveness and solution-oriented mindset. That kind of structure and support makes a meaningful difference when you're building a long-term business. If you're serious about operational consistency and sustainable growth, Zendrop, especially with the Private Agent Plan, is worth building with.