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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Lovelane.Shop

Mar 02, 2025  on Shopify

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.

Otter Comfort

Mar 02, 2025  on Shopify

They are very quick if you have any questions or issues! The best fulfillment service I have ever used and I have tried many!!

SipNGo

Feb 26, 2025  on Shopify

Maya was a great help. In the space of a few minutes, she was able to identify the issue and resolve it. Great customer service !

Fenix-Direct

Feb 26, 2025  on Shopify

Had some issues with linking products due to a software bug, I got into contact with Nyka, she was lovely & understood my issues straight away, she passed on my information to the technical team and my issues was resolved within a matter of minutes. Thank you Nyka. 10/10 customer service.

Barely Beautiful

Feb 25, 2025  on Shopify

Zendrop has been a game-changer for my Shopify dropshipping business! The app makes sourcing and fulfilling products effortless, with fast shipping times and reliable suppliers. The automation features save my team a ton of time, and the seamless Shopify integration keeps our operations running smoothly. Plus, their customer support is responsive and helpful whenever we need assistance. Highly recommend for anyone looking to scale their dropshipping store efficiently!

Lundero

Feb 25, 2025  on Shopify

Very easy to use platform, great customer service and way faster shipping time then most of other platforms!

HomeStash

Feb 25, 2025  on Shopify

Simplifies e-commerce process a whole lot. Zendrop isn't the cheapest option out there, but their user interface is very clean and most importantly their customer support is very reactive. If you can spare the money I definitely would recommend!

Brush Tornado

Feb 23, 2025  on Shopify

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Mister Johns Collections

Feb 22, 2025  on Shopify

HI THIS IS ONE Amazing app for locating good products, good delivery options with fulfilment in USA and many other countries The one thing I base a good acceptable company or service is the Quality of SUPPORT like APPLE best in the world 7/24 & Shopify. I received amazing 7/24 support from a guy a know as Chris and he helped all the way. thank you Chris I only make one constructive comment and that is I wish they explained the FREE options and extended any trials to maybe one month same as SHOPIFY Thank You Chris

Musthavez

Feb 20, 2025  on Shopify

Merjerrie was wonderful, helped me a lot with my issues.. the service is very good and the communication. THANK YOU

Buy That Thang

Feb 19, 2025  on Shopify

I am new to dropshipping and I am having quite a learning experience but dealing with kind people makes my day. "I had an amazing experience with Shiza from Zendrop! She was incredibly kind, patient, and took the time to answer all my questions in a simple and clear way. Customer service like this makes all the difference, and I truly appreciate her help. Thank you, Shiza!"

viinivarusteet.fi

Feb 19, 2025  on Shopify

I can highly recommend Zendrop for dropshippers. Their UX is very user friendly compared to some other similar companies out there. I had also a great customer service experience with Hasnain, who answered in a second and I got immediate response on my question.

LEYERS

Feb 19, 2025  on Shopify

Merjerrie from Zendrop Support is an absolute lifesaver! When my store faced a labor-intensive crisis affecting hundreds of products, she stepped in with unmatched enthusiasm and a super friendly, happy demeanor. Even though it took her hours to meticulously fix every single product, her dedication and positive energy turned a potential disaster into a resounding success. I truly felt valued as a Zendrop customer, and her exceptional work ethic and genuine care restored my faith in the brand. Thank you, Merjerrie, for your outstanding support and for making my day!

MNM1

Feb 18, 2025  on Shopify

Rafaela is very quick to respond. She was also very polite and professional when handling my concerns. Im new to Zendrop and so far, they have been fantastic.

Venus Trendy Fashion Online

Feb 17, 2025  on Shopify

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Pure Vitality Roots

Feb 17, 2025  on Shopify

Nyka went about and beyond to resolve my issue and made sure I get the product delivered to customer asap great service team Zendrop I’m very satisfied with the service you provide to your customers

solvanie

Feb 14, 2025  on Shopify

they sourced two products for me in one day that werent listed. theyre always responsive, thank you Rafaela!

My Store

Feb 13, 2025  on Shopify

Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then. If you value response times. Highly Recommended!

The Luxe Studio

Feb 13, 2025  on Shopify

Zendrop support was fast and resolved my issue and questions within 24 hours the same day. Highly recommend for easy dropshipping and fast support.

Has2BGreen

Feb 12, 2025  on Shopify

These guys are great - I found their chat bot to be a pain - but when I sent an email to thier support tema I got a response within 5 minutes that fully solved my issue.

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