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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

My Store

Jun 11, 2025  on Shopify

As someone new to dropshipping, this app has been a game-changer. It’s easy to use, beginner-friendly, and makes getting started simple. The customer support is also excellent—quick, helpful, and professional. Highly recommend for anyone starting out!

Bart's Store

Jun 11, 2025  on Shopify

I was having some issues setting up my store and linking it to Zendrop but the staff was very helpful. Jacob was soo helpful with reporting a bug that occured when I was adding products in zendrop to my store. Kristia was extremely helpful with helping me sort out my delivery and shipping settings along with helping me purchase a sample from my store. Zendrop staff has been so supportive in guiding me through my experience of setting up a store. Thank you

BandeauZen

Jun 11, 2025  on Shopify

Zendrop's customer service is very responsive, attentive and efficient. They respond quickly to requests and provide concrete solutions, which really makes store management easier.

Corgi Luv

Jun 09, 2025  on Shopify

Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.

Mavens Deals

Jun 06, 2025  on Shopify

I recently had an amazing experience with Zendrop's customer service team. From the moment I reached out, they were prompt, professional, and genuinely helpful. My issue was resolved quickly and efficiently, and the representative I spoke with was friendly and knowledgeable. It's clear that Zendrop truly values its customers and goes the extra mile to provide top-notch support. I’m very impressed and will definitely continue using their services. Highly recommended!

CHEVANTI

Jun 06, 2025  on Shopify

Honestly an amazing dropshipping service, they provide an amazing user experience, with even greater ways to add products to your shop. The customer support is always super quick and they solve and help you step by step. It's definitely worth the money. I would recommend this to anyone who is just starting out, and to experienced dropshippers!

Wellumia

Jun 05, 2025  on Shopify

Zendrop has been a game-changer for my Shopify store. The platform is easy to use, the product catalog is well-organized, and the fulfillment is smooth and reliable. What truly stands out is the customer support — Rose and the team are always kind, fast, and genuinely helpful. I feel like I have a partner on this journey, not just a service. Highly recommended if you want peace of mind with your dropshipping business!

Snapspy

Jun 05, 2025  on Shopify

Zendrop was one of the best suppliers if you're dedicated to run your business in USA and providing fast delivery to your customers and zendrop has the best and instant live agent who'll help you and guide you for everything so if anyone is really serious in business, they can choose zendrop without any doubt

Full Storee

Jun 05, 2025  on Shopify

Great experience so far. New to Zendrop. Had a payment problem. Customer Service was a pleasant experience. After answering some prompts about my issue, I got directed to Hasnain, who handle my payment issues. He worked out the issue and everything was good to go again.

PrestigePosture

Jun 05, 2025  on Shopify

I have tried many other suppliers out there and i can tell you that Zendrop is by far the best out there. Their reply is always fast, shipping time and automatic fulfilling is great! I have definately found my supplier for all my stores. Liezel was also very helpful and Knowledgeable with all my questions and concerns. I HIGHLY RECOMMEND Zendrop!

Comercializadora de Aires Bluestar S.A. de C.V.

Jun 02, 2025  on Shopify

Great Customer service!

Assortique Inc.

May 30, 2025  on Shopify

Absolutely love Zendrop as always, been using it for a year. Fast shipping for customers, amazing customer support, and overall good dropshipping platform with good profit margins! Thank you Harvey and the whole team

TickcleT

May 30, 2025  on Shopify

Five stars for Shiza. She is helpful and quick respond and take care my questions.

Womedsup

May 29, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Outstanding First-Time Experience! I had my very first sale, and unfortunately, the item turned out to be out of stock—what a bummer, right? I reached out to Zendrop Support not expecting much... but I was blown away! In less than 30 minutes, I received a prompt and professional reply from Harvey Khan, who not only explained the situation clearly but also guided me step-by-step on how to handle it. He even suggested practical alternatives to offer my buyer. To look for a similar product on Zendrop, make the offer, to avoid missing the sale. I did. Exceptional service, fast response time, and genuine support. This level of customer care is rare and deeply appreciated, especially for someone just starting out. Thank you, Harvey, and Zendrop! You’ve earned a loyal user. — GG. Womedsup

Elpis Luxe & Co.

May 26, 2025  on Shopify

Today, Merjerrie assisted me with my questions and concerns, came to my rescue, and helped me solve the problem. I am very grateful for her support, especially since we are under much work pressure. Krisnalyn also helped by quickly reporting the issue. Thank you so much to the entire team!

PetHealthWellness

May 25, 2025  on Shopify

Great service from Liezel! Very helpful.

FLERIXE

May 25, 2025  on Shopify

i like zendrop

Moderndition

May 24, 2025  on Shopify

good

My Store

May 23, 2025  on Shopify

Zendrop has the best customer service response. They respond fast and provide solution to most of my needs . I truly recommend zendrop if you want to run a successful store without experiencing problem with customers inventory.

Poshiva

May 21, 2025  on Shopify

Jacob was super helpful today! I was confused about something and he was patient and answered all my questions. A++++

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