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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

MNM1

Mar 08, 2025  on Shopify

Krisnalyn responds promptly and handles concerns with professionalism and courtesy. As a newcomer to Zendrop, I’ve had a great experience so far.

VISM

Mar 07, 2025  on Shopify

I had a fantastic experience with Zendrop! From the moment I reached out, their team was friendly, professional, and genuinely eager to help. They went above and beyond to address my concerns promptly and efficiently. A special thanks to Shiza for their patience and dedication—truly exceptional service! It’s rare to find such outstanding customer support these days, and I genuinely appreciate the effort. I’ll definitely be returning and recommending Zendrop to others!

Bellezzawow

Mar 06, 2025  on Shopify

I have not actually tried this site in terms of linking my store to the site and reviewing its features, but I contacted customer service to inquire about many questions, specifically with Mr. Harvey, he was very kind and quick to answer my questions and very patient with me, I thank him for his effort and good communication with people, in principle the customer service is excellent, and this ensures providing comfort and safety for customers in the event of any problem, thank you

Estes Brands, LLC

Mar 06, 2025  on Shopify

The products and technical support at Zendrop is amazing. All of my questions were answered in a quick and professional manner. Thank you. Harold Estes, CEO Estesbrandsllc.com.

Avinos

Mar 06, 2025  on Shopify

Great app and awesome support as always! I was just helped by Merjerrie and she did a phenomenal job. Keep on going team !!

Livvee

Mar 05, 2025  on Shopify

The service is great! They respond quick and really make the effort to help you with questions and come up with a solution. My great experience was especially with Brenda Sorongclo. She keeps you updated and she will do her best to help. Lovely!

Elvallo

Mar 05, 2025  on Shopify

My experience with zendrop is amazing, They have winning products and their chat support are really amazing . Highly Recommended!

LePetitChat

Mar 05, 2025  on Shopify

Bug de compte, impossible de dl l'appli, le service client me fait tourner en rond depuis plusieurs jours

Sayby’s Sanctuary

Mar 05, 2025  on Shopify

I'm pleased with my first experience chatting with Zendrop, Faye. My subscription and account issue was understood and dealt with quickly and sufficiently. Many thanks.

gadgetace.zone

Mar 04, 2025  on Shopify

Mariane did a fabulous job explaining to me the ends and out of my problem I was having and gave me understanding. So that I may proceed in my business.

Lovelane.Shop

Mar 02, 2025  on Shopify

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.

Otter Comfort

Mar 02, 2025  on Shopify

They are very quick if you have any questions or issues! The best fulfillment service I have ever used and I have tried many!!

SipNGo

Feb 26, 2025  on Shopify

Maya was a great help. In the space of a few minutes, she was able to identify the issue and resolve it. Great customer service !

Fenix-Direct

Feb 26, 2025  on Shopify

Had some issues with linking products due to a software bug, I got into contact with Nyka, she was lovely & understood my issues straight away, she passed on my information to the technical team and my issues was resolved within a matter of minutes. Thank you Nyka. 10/10 customer service.

Barely Beautiful

Feb 25, 2025  on Shopify

Zendrop has been a game-changer for my Shopify dropshipping business! The app makes sourcing and fulfilling products effortless, with fast shipping times and reliable suppliers. The automation features save my team a ton of time, and the seamless Shopify integration keeps our operations running smoothly. Plus, their customer support is responsive and helpful whenever we need assistance. Highly recommend for anyone looking to scale their dropshipping store efficiently!

Lundero

Feb 25, 2025  on Shopify

Very easy to use platform, great customer service and way faster shipping time then most of other platforms!

HomeStash

Feb 25, 2025  on Shopify

Simplifies e-commerce process a whole lot. Zendrop isn't the cheapest option out there, but their user interface is very clean and most importantly their customer support is very reactive. If you can spare the money I definitely would recommend!

Brush Tornado

Feb 23, 2025  on Shopify

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Mister Johns Collections

Feb 22, 2025  on Shopify

HI THIS IS ONE Amazing app for locating good products, good delivery options with fulfilment in USA and many other countries The one thing I base a good acceptable company or service is the Quality of SUPPORT like APPLE best in the world 7/24 & Shopify. I received amazing 7/24 support from a guy a know as Chris and he helped all the way. thank you Chris I only make one constructive comment and that is I wish they explained the FREE options and extended any trials to maybe one month same as SHOPIFY Thank You Chris

Musthavez

Feb 20, 2025  on Shopify

Merjerrie was wonderful, helped me a lot with my issues.. the service is very good and the communication. THANK YOU

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