Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,407)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Rep Phantom

Nov 21, 2024  on Shopify

Excellent Customer Service Experience with Zendrop - I’ve had a great experience with Zendrop so far. I encountered an issue with my business in the early hours of the morning, around 3:30 AM, and didn’t expect a quick response from their customer support team. To my surprise, I received a reply within moments. The representative was incredibly helpful and resolved my issue in just a few minutes. Zendrop’s service is fast, efficient, and friendly. Highly impressed and very satisfied!

Origin Fund

Nov 21, 2024  on Shopify

I had an issue and the representative was polite professional and knowledgeable the solution was quick and I was able to get right back to work Thanks

PRWC Gift Shop

Nov 20, 2024  on Shopify

Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!

SoluDream

Nov 20, 2024  on Shopify

This company is absolutely trash. I would give it zero stars if I could. They will set you up and charge you. Not send you any invoice or anything and by the time you see it, it will be too late for you to do anything about it.

HabibiGlow

Nov 19, 2024  on Shopify

so far Zendrop is been ding very well with me, i have been supported by the agent Khubaib and he is an amazing guy, ive asked like 200 questions LOL but he keeps answering my question so clear and fast . Thank you

House Of Daisy

Nov 19, 2024  on Shopify

Zendrop is the best for dropshipping, thousands of products available. But what I like the most is customer service. Very friendly and really helpful. And they take less than 1 minute to get back to you!

Flashylashes

Nov 19, 2024  on Shopify

I am very satisfied with the support. I had an issue with an order that just came in, as it wasn't showing up in the Zendrop "Orders." I contacted support and received a very quick response from the lovely Jo Anne, who was able to provide me with an answer right away. Thank you for the help. I haven't been using Zendrop for long, but I have no complaints so far. Thanks for the help, Jo Anne, and here's to a great collaboration!

My Store

Nov 19, 2024  on Shopify

No complaints. I've never seen an agent provide such excellent assistance to a customer all day long.

Blissful Store

Nov 18, 2024  on Shopify

I can't thank Marqil from Zendrop enough for his incredible support! His effortless dedication, patience, and kindness have made every interaction such a positive experience. Marqil consistently goes above and beyond, always eager to offer his unwavering support and ensure every concern is addressed with the utmost care. A big shoutout to the entire Zendrop advisory team as well! They are truly exceptional—always kind, approachable, and committed to finding effective solutions to any problem. Their proactive and solution-oriented approach makes working with Zendrop a seamless and enjoyable experience. Thank you, Marqil and the Zendrop team, for setting the gold standard in customer support. You’ve earned a customer for life!

Tiger&Lily

Nov 18, 2024  on Shopify

Zendrop Customer service and chat system is fantastic! Very helpful and quick! The App I am just learning, and they are great at answering all my questions! They also sourced a product for me in so quick it was awesome! Lots of cool features and print on demand as well.

ExpressVie

Nov 18, 2024  on Shopify

As a begginner dropshipper Zendrop has been a life saver for me, way more simple o use than the other fullfillment service i have tried and a very helpful team

KawaiiComforts

Nov 18, 2024  on Shopify

Very helpful customer support, i was trying to resolve the issue and they said that the developer team is gonna may take 24-48hours.. I didn't expect to be that fast, because as soon as i check, after just 20 minutes they fixed everything, 5 stars, recommend

Mystique Lotus Wellness Haven

Nov 18, 2024  on Shopify

5 Stars for Jo Anne and her fast response and help. I love Zendrop so far although my store hasn't kicked off yet it's been a great experience learning and getting help in fixing up my store.

Starlight Mill

Nov 17, 2024  on Shopify

As a beginner to the dropshipping world and shopify I must say that Zendrop has the best support for any setup issues and general help. Everyone has been kind and encouraging. The app is easy to use and understand. I can clearly see product and shipping costs which helps adding new products quickly.

VitalGlam - Natural Products of Korea and the Far East

Nov 17, 2024  on Shopify

I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.

My Store

Nov 17, 2024  on Shopify

Zendrop has truly exceeded my expectations! Their customer support team is nothing short of amazing — always friendly, helpful, and quick to provide solutions. Whenever I’ve had a question or needed assistance, they’ve gone above and beyond to make things clear and easy to understand. It’s so refreshing to work with a team that genuinely cares about their customers. Their support makes running my business feel like a breeze! If you’re looking for reliable service and a team you can trust, Zendrop is the way to go.

22 Brand Outlet

Nov 17, 2024  on Shopify

Customer service is very genuine and real and friendly, I always have a good experience with Zendrop. Joe Anne was wonderful to deal with. Thank you

Wachabella

Nov 17, 2024  on Shopify

En general no doy tantas estrellas. pero tuve un problema con un pedido y contacte a atencion al cliente donde me atendio Faye y me saco todas las dudas. super recomendable, no solo por la rapidez si no por toda la calidad que hay detras de los articulos

Beautify Clear

Nov 17, 2024  on Shopify

I’ve been using Zendrop and it has completely transformed my dropshipping business. The platform is incredibly user-friendly, with a seamless integration to Shopify, making it easy to find high-quality products and start selling fast. The best part? The fast shipping times, especially for U.S.based orders, which has helped me improve customer satisfaction significantly. Zendrop's product catalog is impressive, and I love the fact that they handle everything from sourcing to fulfillment. Their customer service is top-notch too, always responsive and ready to help. If you’re serious about scaling your dropshipping business, Zendrop is an absolute must!

Havenly

Nov 15, 2024  on Shopify

So far so good, excellent customer support team. Just starting out looking forward to a bright future.

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