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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Savvy Life

Dec 04, 2024  on Shopify

Zendrop is truly an easy and amazing app to use. I do suggest that begginers do a lot of research about all the fees before jumping head on in like the tiktok videos suggest. I had come across a miner issue but the support team was so amazing and helpful..Thank you Markgil who helped me every step of the way, I will definitely use this app for my future dropshipping when I have a little more expierence. You deserve 5 stars!!!

fureveryours

Dec 04, 2024  on Shopify

I had the absolute best experience with this assistant! Not only were they incredibly knowledgeable and helpful, but they also showed so much patience and spent a lot of time making sure my problem was completely solved. It truly felt like they cared about helping me and went above and beyond to find the perfect solution. I couldn't have asked for better support—thank you so much!

Eyefull Needs

Dec 04, 2024  on Shopify

I recently had a concern about my billing cycle and reached out to Zendrop's support team. Harvey, the representative I spoke with, was incredibly prompt and helpful in resolving my issue. He took the time to explain the breakdown of my bill, which I greatly appreciated. As someone new to Zendrop and Shopify, this level of support has been very reassuring. I look forward to continuing to work with Zendrop and highly recommend their service!

My Store

Dec 03, 2024  on Shopify

Merjerrie from the Customer support was very helpful with my query. Not only she answered my questions but provided further details to navigate their app in a simple manner. Appreciate it.

All in One

Dec 03, 2024  on Shopify

Today I made a mistake when adding a payment. I wrote an email and the support team took care of it immediately and was promised a reimbursement. They also offered me a free month to try the app and learn the basics to establish my online store. Looking forward to working with Zendrop!

McKinney Market - USA

Dec 02, 2024  on Shopify

Be careful. I installed this app to test it out. I never actually used it but was secretly charged $19 every month until I noticed.

Shoe Fetish, LLC

Dec 02, 2024  on Shopify

Great company to work with. I love that they source products from trusted suppliers and by linking the products to my store the fulfilment process is smooth. The reps are always available 24/7 and very knowledgeable.

V1Uno Shop

Dec 01, 2024  on Shopify

I am a new user, learning about the App. I have yet to experience more but the interactive and swift customer assistance is amazing! Looking forward to consistent success. Came in confused about my current plan and received awesome customer assistance, explanation and a satisfying resolution. Grateful for Zendrop.

FireSide Diffuser

Dec 01, 2024  on Shopify

Just got help from Jacob. Super informative on what I was having difficulty with. Wrote out a step by step process and now the problem is solved.

My Store

Dec 01, 2024  on Shopify

Big shoutout to the Zendrop team, especially Jo and Hasnain! Honestly, I'm a bit of a chaotic mess, but they handled everything with so much patience, kindness, and professionalism. Hasnain was super dedicated and made sure everything went smoothly, and Jo was just incredibly chill and helpful. But really, the whole team deserves a huge thank-you! You guys are awesome, and I’m so grateful for how you helped me out. If anyone’s looking for a team that really knows how to treat their customers right, Zendrop is the way to go

DAANI

Dec 01, 2024  on Shopify

I have enjoyed the experience so far. And I will recommend Zendrop to anyone interested. Great customer service as well.

Trends2have

Dec 01, 2024  on Shopify

Today i had some problems with my webshop, Janelle From the Help chat, helped me in les then 10 minutes to resolved to problem. nice work, keep it up.

FrandiShop

Dec 01, 2024  on Shopify

Very good service, super fast, I had a problem with my Shopify store and they helped me very quickly. I recommend your attention 1000%.

Medcezirshop

Dec 01, 2024  on Shopify

You sent an invoice to my account 3 days after installing your application. How can this happen? I will not pay this and I will close my card for withdrawals in your name. For your information, why can't I reach customer service?

Super Viral Buys

Dec 01, 2024  on Shopify

New to dropshipping. Kinda scared sh*tless, actually, but doing it scared because something has to happen. I first heard of Autods and started seeing people talke about Zendrop. Saw nothing but great things about their support. Well, I signed up got stuck and just had my first interaction with "Zendrop Jacob." Everything I knew about their support was 100% accurate! Jacob was patient, detailed in their answers, and very professional! I say all this because I was a customer service phone rep for over 25 years, and I will go the distance for fantastic support and/or services as a consumer. Look, choose Zendrop and get a great product with great support! Besides, they have alot to offer!

A Great Deal Shopping

Nov 30, 2024  on Shopify

I figured out a lot this week chatting with zendrop customer service. They helped me out every way they could but I have to fix my stuff manually or i will lose my product descriptions I wrote, so I'm going to do it manually. It just should be easier to resync the products to update the location to zendrop.

Gadget and Gizmo World

Nov 30, 2024  on Shopify

Very helpful team and always available! Can fix and answer most things within minutes. Very ease of use for the platform. Chris, my agent was super nice and helped me beyond my expectations.

Don Crespo, LLC

Nov 29, 2024  on Shopify

Hello, I'm new to this website and I'm glad I am able to add products to my Shopify store. I'm tired of ordering products and having to pack them then ship them. I really appreciate Zendrop so much.

The Gadgets Clout

Nov 29, 2024  on Shopify

I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly recommend Zendrop!

PetzNpaws

Nov 29, 2024  on Shopify

Great customer support with Liezel, quick and easy access to everything and the Zendrop academy is a perfect tool to get started and understand what dropshipping is about.

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