I am upgrading my review to 5 stars because my previous one was based on my misunderstanding of how they operate. Zendrop has since explained everything clearly; I am satisfied with them. Austin needs a special mention here. I am looking forward to a successful dropshipping journey with them. So far I have experienced very good support from them! I recommend Zendrop to all dropshipping business people

Worst one to deal with, they changed the pricing amid of getting orders. Good luck, fulfilling your orders as they will bill you on monthly basis just to fullfill them, which they never did in the past.

Zendrop has great quality products, basic ( wrong word) and premium, And their customer service is also great. When I ask for help, they're on top of it. My most recent experience was with Jacob, and I think that he was able to fix an issue that I didn't even mention while helping me with the issue at hand.

great and fast support, with incredible nice guy who knows everything it was a pleasure and in 10 minutes we solved all of my problems. Excellent thank you

Best customer service in the dropshipping industry. Shipping fees and the requirement to make a minimum of $15,000 in monthly sales to facilitate bulk purchases are a bit annoying. but the service is good.

Brenda was fantastic in her communication - she was incredibly helpful when I reached out with a bunch of questions. Honestly, I’ve tried the three biggest dropshipping platforms, but Zendrop has proven to be not only the most professional and well-structured, but also the most thoughtful and client-oriented. Thank you for everything! Adrian

I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)

I had a terrible experience with Zendrop. First of all, their shipping took about a month for my test product to reach me. Then, one of my customers has been waiting almost 2 whole months for her products to arrive, and they still haven’t! Not only that, but zendrop ai is horrible. If you need any customer support, you have to claw and dig around to find any help whatsoever. Finally, though they have many products on their site, many of the more popular products that are selling are not available, or are entirely too expensive to dropship with. Overall, would not recommend.

Used Zendrop for my fist Shopify store, and had a multiple-item order, some of which were out of stock unfortunately. Reached out to Support and Jacob was able to find an alternative and guide me on how to update the items in my store without breaking the entire setup. Great experience, professional and quick support team

Keeps the promises. Shop was configured and available from day one, with a huge selection of products to choose from for your store. Although I had some issues starting and setting up I was assisted professionally via Instagram and email, making sure everything goes to plan and works as intended.

Every product I ordered through ZenDrop is mediocre at best and often the description is a lie. I ordered a "premium leather jacket" which turned out to be vinyl, a "cashmere sweater" that doesn't feel like cashmere at all and nearly ordered "premium leather oxfords" that were vinyl uppers. When I asked for a refund they refused. Don't use this company

As someone new to dropshipping, this app has been a game-changer. It’s easy to use, beginner-friendly, and makes getting started simple. The customer support is also excellent—quick, helpful, and professional. Highly recommend for anyone starting out!

I installed this app and did not use it. In their description, they say that they will charge you for usage but they went on to take money from my account. It seems like they use the word usage to blind people to subscribe to their services so that you think that you will only be charged when you have sold sold their products. I want my money back! How can i pay 60 dollars for nothing?

I was having some issues setting up my store and linking it to Zendrop but the staff was very helpful. Jacob was soo helpful with reporting a bug that occured when I was adding products in zendrop to my store. Kristia was extremely helpful with helping me sort out my delivery and shipping settings along with helping me purchase a sample from my store. Zendrop staff has been so supportive in guiding me through my experience of setting up a store. Thank you

Zendrop's customer service is very responsive, attentive and efficient. They respond quickly to requests and provide concrete solutions, which really makes store management easier.

Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.

Extremely small product selection, insane shipping times and shipping costs and they're constantly trying to upsell other services (discover winning ads with this, become a master trader with that etc.). They don't offer any chat/help, all in all it looks like they're here not "for the money" per se, but to trick you out of your money. In any case, that's what I got from them. I don't mean to imply they're doing anything shady, they're just not as up-front as they should be.

I've found this company almost impossible to work with effectively. If there are too many variations I can't import them into Shopify, and the alternative is so time consuming. You would think Zendrop could create a simple download CSV file for easy manipulation and management of imports. I've run into a ton of technical glitches where things don't work like they are supposed to. I added products that were supposedly fulfilled by Zendrop to my shop, but when it's time to fulfill the orders I'm told I have to link the product, but the link product button doesn't work. I've tried several ways to get help, but it's all AI bots now and all I get are instructions given in the chatbot but there is no way to talk to a live person. Also, the instructions I was given with the "self help" article didn't work. But again, no way to actually talk to someone. The only way I can talk to a real person and that is if there is really a person on the other end is through email, so even though I have orders I need fulfilled there is no way to fulfill them and there is no one I can talk to about fulfilling them. If Zendrop is a real company, they need to keep real people available to answer questions when we need them answered. I had such high hopes, but with so many issues, and no support, I'll have to find another dropshipper who actually feels the need to take care of their customers when help is needed.

I recently had an amazing experience with Zendrop's customer service team. From the moment I reached out, they were prompt, professional, and genuinely helpful. My issue was resolved quickly and efficiently, and the representative I spoke with was friendly and knowledgeable. It's clear that Zendrop truly values its customers and goes the extra mile to provide top-notch support. I’m very impressed and will definitely continue using their services. Highly recommended!

Terrible service Terrible platform with constant delays, awful support, and very limited growth potential. I don’t recommend it. My package went missing and they said they can only issue a refund after 60 days… unbelievable.