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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Teresa's Fashionista LLC

Dec 15, 2024  on Shopify

Agent Shiza was very helpful in providing me with tracking information about my customer order. Thanks for your quick response and guidance.

Easeshoppy

Dec 15, 2024  on Shopify

Zendrop has been a total game-changer for my dropshipping business! Their platform is so easy to use, and the customer support is honestly amazing—they’re always there when I need help. Finding great products takes no time at all, and the automated fulfillment makes everything so much smoother. My orders are shipped out fast, which keeps my customers happy (and coming back!). What I love most is how simple it is to connect with my store. It’s saved me so much time and stress—seriously, I couldn’t imagine running my business without Zendrop!

Dr Neat

Dec 14, 2024  on Shopify

Easy to use however; This isnt a free supplier website, it is based of the amount of products listed onto your store. Meaning depending on the amount of products you list, you will be charged starting at 1 product listed on your store. This isnt good for starting dropshippers, as you will be charged after a month for the products listed without you knowing.

Hstrends

Dec 14, 2024  on Shopify

I going to write very honest review no BS and will keep it very simple. pros. They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though customer service is great very helpful people mostly try to help. Cons Horrible shipping selection, very bad packaging. even the product is great their package make things worse. again even if you find a good quality product shipping and delivery will ultimately ruin customer experience. Suggestions. Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling. Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail. Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

ChargeFlexx

Dec 12, 2024  on Shopify

Me gusta mucho esta aplicación, pero sobre todo el equipo de soporte que hay detrás, que nos ha ayudado en todo momento y han sido muy rápidos y eficaces a la hora de resolver los problemas. Muy contento con el servicio que ofrecen

Everyday Goods and Gadgets

Dec 10, 2024  on Shopify

I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!

GreyNomad

Dec 10, 2024  on Shopify

The customer support is incredibly responsive and helpful, addressing my questions quickly and effectively. The website is very user-friendly, intuitive, and practical, making my overall experience seamless and enjoyable. Highly recommended!

Maxgrow

Dec 10, 2024  on Shopify

I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes

Chic Glamorous

Dec 10, 2024  on Shopify

Shiza helped me so much in being able to show my newly imported products into my store that no one could see before from before! Thank you Shiza!

Muntti Milano

Dec 09, 2024  on Shopify

they take to much time to process orders, like 3-4 days, but they are really good with the rest of the things

GameVerse

Dec 09, 2024  on Shopify

This supplier app is the best out there. They so clean and organized and the experience is so smooth. This app is very easy to use.

THÉLO

Dec 09, 2024  on Shopify

I’m new to dropshipping and Zendrop is the only supplier I’m currently using for my shop. Jo from customer service was very helpful in resolving my queries regarding the first orders I received. She also sent through relevant reading material that will help me in the future, if I have similar order processing issues. Jo responded within 15 minutes after submitting my questions in the Zendrop chat app, as the bot could not resolve. Not sure if Zendrop customer service always respond that fast but good to know that it's possible to resolve any issues quickly.

My Store

Dec 09, 2024  on Shopify

I would recommend Zendrop to anyone doing dropshipping, based on customer service, thus far. I felt compelled to say they have a very helpful customer service team, and I want to specifically highlight, Khubaib Khan. He demonstrated extreme patience and care with me, a very technologically deficient individual. He spent the time and walked me through every step of the way in setting up and linking Zendrop to my AI-generated Shopify store. He spent hours doing so with me, understood that I was at the beginning of the learning curve, and did not get impatient with me at all. Believe me, I got his undivided attention during the process. God bless him and his family! I have not yet actually started adding any products from Zendrop to my Shopify store, but once I have started fully utilizing the service, I will be sure to return with another review!

Swaggerdad

Dec 08, 2024  on Shopify

So far so good, i'm loving the customer service Zendrop has.. great job. and thank you for all the help..

Iraqify

Dec 08, 2024  on Shopify

• “التطبيق مفيد جدًا لاستيراد المنتجات وإدارة الشحن. لكن واجهت بعض التحديات في الإعداد.

DRB

Dec 08, 2024  on Shopify

Great customer Service. I somehow opened two accounts, one was a plus account and the other was basic. i was doing everything on the basic account, that could be why things weren't working right lol. Jo a wonderful Customer Service rep Helped me to fix the issue as well as give detailed instructions on how to connect the proper account, Thank you again Jo.

MR Friday

Dec 07, 2024  on Shopify

Low support . worthless. its mess my store and they even dont have knowladge of shopify. just working for shift, this service is not good dont use it

L' Ambiance

Dec 07, 2024  on Shopify

Their support is of top tier. Even though in the beginning it might be a bit expensive to get their full plan, it is worth it. Also, they might charge a bit higher for the products but they will take good care of shipping any parcel on time and in good condition.

Husdjurbutik

Dec 06, 2024  on Shopify

Zendrop has been a game-changer for my business! Their seamless integration and fast shipping have saved me so much time and hassle. The customer service is amazing, always ready to help when I need it. Thanks to Zendrop, I've been able to focus more on growing my brand and less on logistics. Highly recommend! THE ONly one i will love to and will make me happe no didy is tunr my billing littil down i'm struglin now but anything els is top.

Zenith Zone

Dec 05, 2024  on Shopify

I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!

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