If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice. The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production. To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous. UPDATE 11/25 Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management. Avoid at all costs.

The customer service here is Great! Jo Anne Larga helped me with some little problems about order credits and all other things i wanted to be clear. I am just starting working with dropshipping and i believe we have a long road to make together. Thank you for your support !

Muy contento con la facilidad de uso y lo rápido que contesta el personal, la atención al cliente es excelente.

I mean this with absolute sincerity, this is the best customer service I have ever received. I had the pleasure of speaking with Merjerrie (Merj). She worked with me for over an hour, problem solving, finding work around, and ultimately solving what seemed to be an impossible problem (we were fighting we a glitch that occurred when I tried to connect platforms). She was patient, understanding, kind, and attentive. If she is a reflection of the company’s values and approach I’ll never stop singing it’s praise!

my zendrop can't not be used. who shall I refer to? I tried many ways can't use the ai. storebuilder. I tried uninstall the app and try to restore and reconnect. But it says Your account XXXgmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.then I follow the step and start another account but now it says Zendrop allows only one active store connection. It is too hard to use.

Zendrop is so so good, so simple, so good, so perfect, the customer support is also so so good, Ivan helped me recently, he really did a great job and he was wonderful to deal with:) Recommended!

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks.

The crew at Zendrop is always quick to respond. Amazing assistance with any issue or need. I could not ask for better customer service.

Zendrop has been a great introduction to Dropshipping. The customer service team are very responsive and help get to great outcomes for customers.

Excellent Customer Service Experience with Zendrop - I’ve had a great experience with Zendrop so far. I encountered an issue with my business in the early hours of the morning, around 3:30 AM, and didn’t expect a quick response from their customer support team. To my surprise, I received a reply within moments. The representative was incredibly helpful and resolved my issue in just a few minutes. Zendrop’s service is fast, efficient, and friendly. Highly impressed and very satisfied!

I had an issue and the representative was polite professional and knowledgeable the solution was quick and I was able to get right back to work Thanks

Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!

This company is absolutely trash. I would give it zero stars if I could. They will set you up and charge you. Not send you any invoice or anything and by the time you see it, it will be too late for you to do anything about it.

so far Zendrop is been ding very well with me, i have been supported by the agent Khubaib and he is an amazing guy, ive asked like 200 questions LOL but he keeps answering my question so clear and fast . Thank you

Zendrop is the best for dropshipping, thousands of products available. But what I like the most is customer service. Very friendly and really helpful. And they take less than 1 minute to get back to you!

I am very satisfied with the support. I had an issue with an order that just came in, as it wasn't showing up in the Zendrop "Orders." I contacted support and received a very quick response from the lovely Jo Anne, who was able to provide me with an answer right away. Thank you for the help. I haven't been using Zendrop for long, but I have no complaints so far. Thanks for the help, Jo Anne, and here's to a great collaboration!

No complaints. I've never seen an agent provide such excellent assistance to a customer all day long.

I can't thank Marqil from Zendrop enough for his incredible support! His effortless dedication, patience, and kindness have made every interaction such a positive experience. Marqil consistently goes above and beyond, always eager to offer his unwavering support and ensure every concern is addressed with the utmost care. A big shoutout to the entire Zendrop advisory team as well! They are truly exceptional—always kind, approachable, and committed to finding effective solutions to any problem. Their proactive and solution-oriented approach makes working with Zendrop a seamless and enjoyable experience. Thank you, Marqil and the Zendrop team, for setting the gold standard in customer support. You’ve earned a customer for life!

Zendrop Customer service and chat system is fantastic! Very helpful and quick! The App I am just learning, and they are great at answering all my questions! They also sourced a product for me in so quick it was awesome! Lots of cool features and print on demand as well.

As a begginner dropshipper Zendrop has been a life saver for me, way more simple o use than the other fullfillment service i have tried and a very helpful team