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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

DelightfulDetour

Nov 08, 2024  on Shopify

As an utterly satisfied user of Zendrop - Dropshipping & POD, I can confidently say that this platform has revolutionized my e-commerce business. From the moment I integrated Zendrop with my Shopify store, I was impressed by its user-friendly interface and comprehensive features. The automated fulfillment service has been a game-changer for my daily operations. Once an order comes in, Zendrop takes care of everything - from processing to shipping and branding - without any intervention on my part. It has freed up countless hours, allowing me to focus on growing my business and marketing . The customer support team at Zendrop deserves special mention. Available 24/7, they've been incredibly responsive and helpful whenever I've had questions or encountered issues. The support staff are knowledgeable and always provide effective solutions quickly with great empathy and attitude. Zendrop, you have exceeded my expectations in every aspect of dropshipping! I highly recommend Zendrop to anyone looking to streamline their dropshipping operations and take their online store to the next level:).

The Baby Tot Shop

Nov 07, 2024  on Shopify

Contacted the support team on numerous occasions. They're quick to respond and always aid in my query. I was helped by Jobelle recently who supported me with numerous questions. Couldn't fault it.

Family Faves Variety

Nov 07, 2024  on Shopify

As a online store owner I'm love the simplicity off using Zendrop! lot's of product ,great custumer service! There's great plans and advantages for everyone's no matter you're starting your buisness or you're already world wide scale !

MAHYSTYLE

Nov 06, 2024  on Shopify

I am just starting with Zendrop with my new store. I had a problem med inventory. Zendrop have a very helpful customer service, they was in contact with me several times until I solved my problem. thanks. they have a lot of products, with acceptable shipping time. I will try Zendrop products and prices, while I have very good feelings until now

DAROESTI

Nov 06, 2024  on Shopify

Soporte excelente, buenos productos, y el tema de solicitar un producto que no tienen en su catalogo es genial.

Seren-ova

Nov 06, 2024  on Shopify

Absolutely amazing. from products to assistance! Mariane was so quick to help with my query and so friendly!! TOP level support

Alemsy

Nov 06, 2024  on Shopify

I am very satisfied with Zendrop! I regularly have questions and am always answered very quickly and politely. Top service!

My Store

Nov 05, 2024  on Shopify

My boy Leigh is so helpful. He should be the next CEO of the company. He was on support with me for an hour and was so kind and helpful and figured out the problem I was having. 10/10 for Leigh Shopify should be very grateful to have him. Thanks Leigh

Pet plate pantry

Nov 05, 2024  on Shopify

Hi , I have been terminated the zendrop from my Shopify store as somebody tried to create orders from my shop. While I uninstalled the zendrop from my store they have billed me of 39.42£ . Now I am trying to get in touch with zendrop but I can’t get access to them. Weather it’s a third party but how I gonna know that they not going to charge me next month . I had not set up that time .

Healiby

Nov 05, 2024  on Shopify

Very helpfull stuff. Big selection of products and option to find new products and it actually works. I found a product I want to sell, requested it and the next day it was ready to sell.

Dzineprintz Store

Nov 05, 2024  on Shopify

I have not placed an order with Zendrop for some time and forgot the process, the help desk team were very helpful and fast and were able to help me with every question I had in regards to my order and the process. Thanks Team

AirTag Trackers

Nov 04, 2024  on Shopify

best costumers support ever really i love them helpfull and my costumer support assist was Markgil and he really helped me alot <3

Oredon Shop

Nov 04, 2024  on Shopify

I started selling a product through Zendrop and invested heavily in advertising, only to find out later that it went out of stock without any notice. Zendrop's only 'solution' was to suggest a replacement item that didn’t even remotely match what I was originally selling. After all the time, effort, and money I had poured into promoting this product, Zendrop left me with no other option than to refund the customers – completely disregarding my advertising expenses and the financial loss on my end. This level of service is unacceptable. Zendrop should be supporting new sellers, not trapping them in situations where they end up bearing all the risk and cost alone. Absolutely disappointing!

ChargeX

Nov 04, 2024  on Shopify

Its always the best support I have on Zendrop, the attention, the time they answer, Its always a great experience in the app

KTO

Nov 04, 2024  on Shopify

The support team is quick to help and gives you precise instructions on what to do. I'm very happy with it.

Viral Vantage

Nov 04, 2024  on Shopify

Honestly one of the best app integrations one could add to their store. With products ready to sell as soon as you link your store and a highly respectful, caring and quick responding customer support staff at your service, it truly feels like a premium app that deserves a 100 out of a 5. Well done Zendrop.

General Store & Boutique

Nov 04, 2024  on Shopify

Today I have received the help I have needed for two days! Stick with ZENDROP. The help center and people will help you and will stay with you until the issue is resolved! Way to go Zendrop!

TS Majstia

Nov 03, 2024  on Shopify

Zendrop has taken my dropshipping business to the next level. By simplifying order fulfillment, providing a vast product range, and enabling custom packaging, it has helped me boost efficiency and brand recognition. Their dedicated customer support team ensures a smooth and hassle-free experience. I wholeheartedly recommend Zendrop.

Genius Pet Co

Nov 03, 2024  on Shopify

TERRIBLE!!!! If you want to have very late shipments and angry customers, and also to be wrongfully and double charged for stuff, then this is the app for you. It all seems easy and nice on the surface, with the well designed interface, and somewhat easy to link products to your store (when it works), but then it turns into a real mess very fast. More than half my orders took well over the 4 day window they promise (which is already very long). When this happens you will not be notified at all, there is no communication or updates. The customer service is always available but they give you generic cut and paste replies that will not actually solve the issues. I do not understand how this company has a 4.8 rating? beware!

EzyGadgetx

Nov 03, 2024  on Shopify

I had a great experience with Zendrop's customer support! They were very helpful in resolving my billing issue promptly and issued an app credit without any hassle. Thank you for your excellent service!

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