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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

EzyGadgetx

Nov 03, 2024  on Shopify

I had a great experience with Zendrop's customer support! They were very helpful in resolving my billing issue promptly and issued an app credit without any hassle. Thank you for your excellent service!

Kivra

Nov 03, 2024  on Shopify

Best customer service I've ever come across. So quick with their responses and they are available at all times

RyzeUP

Nov 03, 2024  on Shopify

Amazing customer service! If you have a question about a product and need more information about it. Zendrop support team will go further beyond to assist you!

My Store

Nov 03, 2024  on Shopify

Nice support ,Big shoutout to Faye and the Zendrop team , thanks for everything , you guys are the best!

TDM

Nov 02, 2024  on Shopify

I believe Shopify is the way to get started with drop shipping and using it really helped me get further ahead in my career of drop shipping.

My Store

Nov 02, 2024  on Shopify

The thing i most liked was its really good support team, they replied in time and answered all my questions clearly, i had a big problem but they managed to solve it, thank you very much for everything!!!!!!

FurbabiesRus

Oct 31, 2024  on Shopify

Zendrop is much more than a vendor, they have unbeatable prices resources coaching calls a community they even have print on demand now I cannot wait to start trying it and customer service is unbeatable always always beyond helpful I cannot think y'all enough!

happypawshub

Oct 30, 2024  on Shopify

I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!

Swan secrets

Oct 30, 2024  on Shopify

I had an excellent experience with the support team! They were incredibly patient and helpful, especially with resolving my subscription and billing issues. They went above and beyond to ensure everything was sorted out, and their professionalism made the process so much smoother. Highly recommend this app and their outstanding customer service!

Seraphae

Oct 30, 2024  on Shopify

Support is on point with responding/reaching out to manufacturers about products/listings. Very easy to find what your looking for and I appreciate the transparency of the platform. No hidden fees and importing a product is so simple to do. I use the plus version and i'd say it's worth it for the price

My beauty

Oct 30, 2024  on Shopify

Hi guys, first I would like to thank zendrop for this amazing app where you have access to a wide range of features, one being the print on demand feature, where you can print logo's on almost any products and so much more. I follow ethan king on YouTube and he provide's great content on dropshipping, what products are trending, what to buy etc, the support team are quite swift to respond whenever you get stuck or have question's that need answers. GREAT app I'm just getting started with my journey and I hope to get more involved with this app, thanks again from shemaar.

Flydi

Oct 30, 2024  on Shopify

Es una app estupenda y la atención al cliente es perfecta, el asistente Jacob me ayudó muchísimo.

Roliac

Oct 30, 2024  on Shopify

Fantastic service. very efficient and fast. Those support people know what they are talking about. My issue was resolved within minutes. Thanks again

trendinghotfinds.com

Oct 29, 2024  on Shopify

Zendrop is the place to be when starting a drop shipping journey. To me its very easy to use. Simple to import products to your store. Great service overall. I would recommend upgrading to Zenddrop Premium and get the academy and coaching calls.

Cuddle Buddy

Oct 29, 2024  on Shopify

Honestly, it didn´t take more than 2 minutes and someone already contacted me and checked my issue. I´m very impressed by that, because usually online support doesn´t work that fast. Super recomended!

Timbushu

Oct 29, 2024  on Shopify

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise. It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images. Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!

Theronomy

Oct 29, 2024  on Shopify

Confidence in sourcing and ability of the broker to deliver are more valuable than the "cheapest"......ZenDrop delivers for my business!

My Store

Oct 29, 2024  on Shopify

J'ai reçu des réponses rapides dans la journée du support Zendrop. Il n'y a pas d'agent parlant français. Il faut traduire leurs réponses si besoin. Je suis au début de l'utilisation de Zendrop academy (Zendrop+). Tout est en anglais également, de même pour les visio pour les coaching collectifs. Si vous ne maîtrisez pas la langue ne vous y aventurez pas! Je n'ai pas encore mis en ligne ma boutique shopify.

HeyFolks

Oct 29, 2024  on Shopify

I've been using Zendrop for my dropshipping business, and it's been a game-changer! The platform is incredibly user-friendly, and it simplifies the entire order fulfillment process. The product selection is vast, and the ability to customize my packaging has helped my brand stand out. Their customer service is responsive and always willing to help with any issues I encounter. Highly recommend Zendrop to anyone looking to streamline their dropshipping operations!

Convy

Oct 29, 2024  on Shopify

They are great. Just great and responsive. Nyka from the support team was able to resolve my issue in MINUTES without any hastle. I recommend ZenDrop for everyone who would like secure sapplier!

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